Bilingual Parts Consultant - Audi West Ottawa
Top Benefits
About the role
The Mark Motors Group prides itself on being Ottawa’s premium vehicle leader in both sales and service. Come join our Audi West Ottawa location on West Hunt Club and become a member of one of Canada’s top Audi dealerships. We are committed to delivering exceptional customer service and developing our teams to be the best in the market.
We are currently looking for a Bilingual Parts Consultant to join our dynamic team!
- Provide prompt and courteous service to Technicians, customers and to our wholesale accounts.
- Handle telephone parts orders for wholesale and/or retail accounts and maintain records of all special-order parts.
- Provide all the necessary information for special and emergency orders.
- Write purchase orders for parts from outside suppliers
- Promote additional parts sales by suggesting related items, seasonal lines
- Initiate credit applications for new accounts and check credit requests
- Inform customers when special orders are received
- Ensure that all defective warranty parts, returned by Technicians are properly identified and placed accordingly in our Warranty return area.
- Arrange for delivery or shipment of parts as required.
- Prepare and cost parts invoices
- Notify the Parts Manager of all inventory discrepancies.
- Examine returned parts for defects and exchange or credit as required.
- Periodically install accessories for a customer vehicle (ie- roof racks, floor mats, etc.).
- Keep work area, warehouse and parts area cleaned and organized (sweeping floors, dusting shelves, etc.)
- Work with tire coordinator when necessary: reach out to clients who need to replace damaged, worn out or punctured tires. Provide the necessary information for them to be able to purchase new tires.
Qualifications:
-
2+ years of experience in an automotive dealership or parts department
-
Excellent customer service and communication skills, with a focus on delivering a professional experience to retail and internal service clients.
-
Ability to collaborate effectively with service advisors, technicians, and suppliers to ensure timely and accurate parts delivery.
-
Skilled in handling warranty claims, returns, and core charges in compliance with manufacturer policies.
-
Strong organizational skills and attention to detail in a fast-paced, high-volume dealership environment.
-
Fully Bilingual ( English + French )
Job type - Full time 7:00 AM - 4:00 PM
Benefits
- Insurance that covers dental and prescription drugs. Benefits start 3 months after your first day.
- Company Events
- Disability insurance
- Employee assistance program
- Store discount
Location
269 West Hunt Club
If your goal is to be a part of a premium, fast-paced, and supportive team, the Mark Motors Group is looking for you! Apply today and ignite your career with us! Please feel free to reach out to our Corporate Recruiter, Eira Rodriguez at erodriguez@markmotorsgroup.com for any further questions and details.
About Audi West Ottawa
Audi West Ottawa is honoured to be ranked the #1 Audi Team in Canada! Leading in loyalty, retention and re-inventing the customer experience.
Audi West Ottawa on Hunt Club road opened its doors Fall of 2005, and its continued focus on customers, employees, and fostering a culture of a tradition in excellence has been the key to its recipe and success. This convenient destination is complimented by a strong, knowledgeable and dedicated service, parts, and sales team. Here you will be delivered a seamless Mark Motors experience which is focused on your needs.
We work to exceed customer expectations by listening to what our customers are saying. We want to understand your needs as it will ensure we maintain our stride in always being the best. We treat every customer and employee with the highest level of respect as we are focused on building loyal, long-term relationships. We want to earn your trust.
As a valued client of Audi West Ottawa, you will have the opportunity to take advantage of all the benefits we offer which include and not limited to:
A complimentary loaner vehicle when your car is in for service. Our loaners are clean, fueled and are current model year. We will endeavor to offer you an Audi you have not yet driven, so you have a feel for other product offerings. We offer a complimentary shuttle option when your car is in for service. At times, you may not want to drive, pay for parking and would like the luxury of being dropped off and picked-up when your car is ready in service. We have available a valet service, which may work better for you and your schedule when your car needs service. We are happy to valet your vehicle from your home or office in the Ottawa area. We offer our clients a complimentary car wash every Saturday (weather permitting). As a proud partner of the National Arts Center, we are proud to offer our valued clients a night on out on the town with tickets to our Signature Concert Series, complete with complimentary beverages in
Bilingual Parts Consultant - Audi West Ottawa
Top Benefits
About the role
The Mark Motors Group prides itself on being Ottawa’s premium vehicle leader in both sales and service. Come join our Audi West Ottawa location on West Hunt Club and become a member of one of Canada’s top Audi dealerships. We are committed to delivering exceptional customer service and developing our teams to be the best in the market.
We are currently looking for a Bilingual Parts Consultant to join our dynamic team!
- Provide prompt and courteous service to Technicians, customers and to our wholesale accounts.
- Handle telephone parts orders for wholesale and/or retail accounts and maintain records of all special-order parts.
- Provide all the necessary information for special and emergency orders.
- Write purchase orders for parts from outside suppliers
- Promote additional parts sales by suggesting related items, seasonal lines
- Initiate credit applications for new accounts and check credit requests
- Inform customers when special orders are received
- Ensure that all defective warranty parts, returned by Technicians are properly identified and placed accordingly in our Warranty return area.
- Arrange for delivery or shipment of parts as required.
- Prepare and cost parts invoices
- Notify the Parts Manager of all inventory discrepancies.
- Examine returned parts for defects and exchange or credit as required.
- Periodically install accessories for a customer vehicle (ie- roof racks, floor mats, etc.).
- Keep work area, warehouse and parts area cleaned and organized (sweeping floors, dusting shelves, etc.)
- Work with tire coordinator when necessary: reach out to clients who need to replace damaged, worn out or punctured tires. Provide the necessary information for them to be able to purchase new tires.
Qualifications:
-
2+ years of experience in an automotive dealership or parts department
-
Excellent customer service and communication skills, with a focus on delivering a professional experience to retail and internal service clients.
-
Ability to collaborate effectively with service advisors, technicians, and suppliers to ensure timely and accurate parts delivery.
-
Skilled in handling warranty claims, returns, and core charges in compliance with manufacturer policies.
-
Strong organizational skills and attention to detail in a fast-paced, high-volume dealership environment.
-
Fully Bilingual ( English + French )
Job type - Full time 7:00 AM - 4:00 PM
Benefits
- Insurance that covers dental and prescription drugs. Benefits start 3 months after your first day.
- Company Events
- Disability insurance
- Employee assistance program
- Store discount
Location
269 West Hunt Club
If your goal is to be a part of a premium, fast-paced, and supportive team, the Mark Motors Group is looking for you! Apply today and ignite your career with us! Please feel free to reach out to our Corporate Recruiter, Eira Rodriguez at erodriguez@markmotorsgroup.com for any further questions and details.
About Audi West Ottawa
Audi West Ottawa is honoured to be ranked the #1 Audi Team in Canada! Leading in loyalty, retention and re-inventing the customer experience.
Audi West Ottawa on Hunt Club road opened its doors Fall of 2005, and its continued focus on customers, employees, and fostering a culture of a tradition in excellence has been the key to its recipe and success. This convenient destination is complimented by a strong, knowledgeable and dedicated service, parts, and sales team. Here you will be delivered a seamless Mark Motors experience which is focused on your needs.
We work to exceed customer expectations by listening to what our customers are saying. We want to understand your needs as it will ensure we maintain our stride in always being the best. We treat every customer and employee with the highest level of respect as we are focused on building loyal, long-term relationships. We want to earn your trust.
As a valued client of Audi West Ottawa, you will have the opportunity to take advantage of all the benefits we offer which include and not limited to:
A complimentary loaner vehicle when your car is in for service. Our loaners are clean, fueled and are current model year. We will endeavor to offer you an Audi you have not yet driven, so you have a feel for other product offerings. We offer a complimentary shuttle option when your car is in for service. At times, you may not want to drive, pay for parking and would like the luxury of being dropped off and picked-up when your car is ready in service. We have available a valet service, which may work better for you and your schedule when your car needs service. We are happy to valet your vehicle from your home or office in the Ottawa area. We offer our clients a complimentary car wash every Saturday (weather permitting). As a proud partner of the National Arts Center, we are proud to offer our valued clients a night on out on the town with tickets to our Signature Concert Series, complete with complimentary beverages in