Regular/Temporary

Regular

Job Title

Test and Examination Specialist

Job ID

70455

Location

Central Campus

Open Date

07/08/2025

Job Type

Limited Term (>12 months)

Close Date

07/16/2025

Employee Group

Unifor Unit 1, Staff

Favorite Job

Department

Student Accessibility Services

Contract Duration

12.1 Months

Hours per Week

35

Posting Details

Schedule

35 hours per week, Mon-Fri 8:30am-4:30pm, evenings and weekends as needed

Education Level

3 year College diploma in Office Administration or related field.

Career Level

Requires 3 years of relevant experience.

Union, Job Description Number

Unifor Local 5555 Unit 1, JD1596

Job Description

Unit/Project Description:
Student Accessibility Services (SAS) is a multi-disciplinary team of professionals who support over 5,700 students with disabilities, develop accommodation plans, provide learning strategies support, note-taking services, transcription services, support for assistive technology, test administration, and exam invigilation. SAS is responsible for ensuring compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC).

Job Summary:
Responsible for the overall administration of accommodated tests and examinations for students with disabilities. Ensures the efficient and appropriate delivery of support services within all relevant policy requirements and guidelines. Provide supervision to staff performing test and exam coordination and resolves escalated issues.

Purpose and Key Functions:

• Troubleshoot escalated, specialized inquiries and provide information to students, faculty and staff regarding test and examination accommodations.

• Develop, implement and improve systems for quality assurance to ensure the accurate planning of tests and exams.

• Act as liaison between students and various departments/staff/faculty to resolve issues regarding tests and testing accommodations, deferred exams, and short-term accommodation assessments.

• Oversee test/exam submissions with instructors and address issues with test/exam electronic copy, in-person delivery, memory aid submission, access passwords, or if test/exams are not received in a timely manner.

• Write procedural manual and guides on special accommodations including provisions of test and examination regulations, and rationales.

• Plan and coordinate resources, schedules and work plans for staff involved in tests and examination administration.

• Liaise with instructors, academic departments, and internal staff in relation to the administration, scheduling and coordination of all stages of test and exam planning.

• Proactively identify issues and recommend changes to the overall operation of the program and improvements to existing policies and procedures

• Develop and deliver training sessions to staff on test and examination coordination and procedures.

• Communicate with students to determine specific needs and make arrangements for test and examination accommodation services.

• Prepare reports for internal and external use.

• Oversee the development and execution of the communication strategy for test and exam planning, collaborating with partners to address communication requirements

• Coordinate input from other departments to facilitate the integration of the service centre's strategic plan, policies, and processes with those of various departments.

• Provide and ensure alternate formats of tests and exams, including accessible tests/exams formats and virtual tests/exams planning.

• Triage intakes for students requesting accommodations and provides interim accommodations.

• Informs the policy decision-making processes that impact operations (e.g., academic accommodations, changes to system configurations, examination and MSAF policies).

• Provide information and support to aid training of invigilation staff involved in test and examination administration.

• Effectively use systems and technology to manage student medical information accurately and efficiently. Ensure data accuracy and document integrity.

• Anticipate test resource space needs and coordinate with Exams Office for additional room allocation for accommodated tests and exams.

• Provides estimate of time and resources with resource planning, scheduling and work plans for team members.

• Schedule alternative examination times and book rooms that will accommodate the individual needs of students.

• Compose and update information for the departmental website related to test and examination administration.

• Review services and ensure alignment with relevant legislation and government policies and procedures.

• Attend and participate in meetings as a subject matter expert to inform and update departmental policies, procedures and processes.

• Work closely with departmental teams in the selection, installation, and operation of technologies used for test and examination administration.

• Conduct web and database searches for relevant information on disabilities and related needs

• Set up and maintain filing systems, both electronic and hard copy.

• Safeguard student files and ensure staff follow all applicable guidelines when dealing with confidential data.

• Exercise discretion in the release of confidential information.

• Stay up to date with OHRC and AODA standards in service delivery.

Supervision:

• Provides ongoing supervision for 1-4 continuing employees

• Ongoing responsibility for supervising up to 9 casual employees at any one time including making effective human resources recommendations.

Requirements:

• 3 year College diploma in Office Administration or related field.

• Requires 3 years of relevant experience.

Assets:

• Experience in project management, system and operation process improvement, cross units collaboration and integration.

• Knowledge in AODA customer service standards, communication standards and digital accessibility.

How To Apply

To apply for this job, please submit your application online.

Employment Equity Statement

McMaster University is located on the traditional territories of the Haudenosaunee and Mississauga Nations and within the lands protected by the “Dish With One Spoon” wampum agreement.

The diversity of our workforce is at the core of our innovation and creativity and strengthens our research and teaching excellence. In keeping with its Statement on Building an Inclusive Community with a Shared Purpose, McMaster University strives to embody the values of respect, collaboration and diversity, and has a strong commitment to employment equity.

The University seeks qualified candidates who share our commitment to equity and inclusion, who will contribute to the diversification of ideas and perspectives, and especially welcomes applications from indigenous (First Nations, Métis or Inuit) peoples, members of racialized communities, persons with disabilities, women, and persons who identify as 2SLGBTQ+.

As part of McMaster’s commitment, all applicants are invited to complete a confidential Applicant Diversity Survey through the online application submission process. The Survey questionnaire requests voluntary self-identification in relation to equity-seeking groups that have historically faced and continue to face barriers in employment. Please refer to the Applicant Diversity Survey - Statement of Collection for additional information.

Job applicants requiring accommodation to participate in the hiring process should contact:

• Human Resources Service Centre at 905-525-9140 ext. 222-HR (22247), or
• Faculty of Health Sciences HR Office at ext. 22207, or
• School of Graduate Studies at ext. 23679

to communicate accommodation needs.

Hybrid Work Language

To ensure an ongoing and vibrant University community that meets the needs of our students, staff and faculty and supports the University mission, ability to work on-site continues to be a requirement for most University positions. The University is supportive of exploring flexible work arrangements that effectively balance operational needs and employee interests.

Interview Experience

At McMaster University, we believe in a comprehensive and inclusive interview process. Our interview methods encompass a variety of approaches that allow our hiring teams to provide a flexible and accessible experience for engaging with our candidates. Throughout your recruitment process at McMaster, you may be requested to participate in a variety of formats, that may include in-person, virtual or recorded interviews. If you have any questions as you move through the hiring process, please reach out to talent@mcmaster.ca or the HR contact associated with your position of interest.