Top Benefits
About the role
Who are we?
At Gambles, produce is everything. Our business provides the widest assortment of top-quality fruits and vegetables for the wholesale, foodservice, and retail sectors. With a history dating back to the early 1900s, Gambles has grown and evolved into one of the largest produce wholesalers in all of Canada. We operate out of three locations across the country: two in Toronto and one in Calgary. We also have a satellite office in Philadelphia that manages our U.S. sales operations. Our goal is to be the supplier of choice for all our customers’ needs.
Our people are the backbone of our business! We have a “hire-from-within” mentality at Gambles, which means we put extra focus on developing our people and giving them unique career advancement opportunities. Just like our products and our customer base, we love to see our people grow!
We offer a competitive benefits package with employer covered health and dental benefits (you don’t pay the premiums!) and a company matched Pension Plan for our full-time employees.
Job Description
The Key Account Manager will report directly to the Director of Program Sales East.
As the Key Accounts Manager, you will be the primary point of contact for high-profile customers across Canada, responsible for nurturing strong relationships and ensuring their needs are consistently met. This role involves overseeing all aspects of account management, from pricing and margin reviews to advertising features, handling complaints, and resolving store-level issues, while managing the day-to-day activities that support exceptional customer service and account performance.
This individual will work primarily out of the Ontario Food Terminal location but will require the ability to travel to our 302 Dwight Ave. location regularly. Although the primary schedule for this individual is 40 hours per week, Monday to Friday, our ideal candidate can work a flexible schedule to accommodate the needs of the business which may include occasional evenings and weekends.
Responsibilities
- Act as the main point of contact in all matters relating to customer concerns and needs.
- Manage and maintain annual budgets for both revenue and margin, for all key accounts.
- Build and strengthen relationships to achieve long term partnerships.
- Maintain accurate records and keep track of contract updates and renewals.
- Communicate all customer account details to the Program Sales department.
- Work with the Buying team to ensure program deliverables are met with respect to quality, specifications, and volume commitments.
- Review and follow up on customer fill rates and credits.
- Maintain and update customer pricing, as required.
- Review sales reports, budgets, and margins.
- Prepare strategic account plans and ensure KPIs are being met.
- Work closely with Buyers, Sales, and Marketing to identify opportunities to grow the business.
- Generate progress reports for customers and internal executives.
Candidate Requirements
Qualifications:
- Minimum of 5 years experience in account management or strategic sales.
- Experience in produce procurement, supply chain, or purchasing.
- Professional experience in sales & customer service.
- Prove ability to manage multiple tasks and responsibilities simultaneously in a fast-paced environment.
- Strong written and verbal communication skills.
- Organizational skills and attention to detail.
Personal Attributes:
- Ability to adapt to changing priorities and environments.
- Experience in the produce industry is considered an asset.
- Comfortable working in a fast-paced environment.
- Professional and personal demeanor with the ability to represent the Gambles brand effectively to customers.
- Strong organization and time management skills.
- Demonstrated ability to work in a team environment.
- Demonstrated ability to work independently and take initiative to complete daily tasks.
- Experience in roles requiring high attention to detail.
Gambles Group of Companies is an equal opportunity employer situated in a heritage building at 165 The Queensway and encourages applications from individuals with disabilities. Accommodation is available upon request for applicants and colleagues with disabilities throughout all stages of the selection process.
Job Types: Full-time, Permanent
Benefits:
- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Schedule:
- Monday to Friday
Work Location: In person
About Gambles Ontario Produce
From the farm to the family, Gambles Ontario Produce Inc. is proud of its century-long history in working with valued partners to bring the best of the world's produce to our neighbours across the province and beyond.
While taking advantage of the business efficiences modern technology has to offer, we continue to put people first. We appreciate the charm and intimacy of an old-world marketplace, and invite all our customers to the food terminal to sniff and squeeze our wares to their hearts' content. But we recognize such visits aren't always practical, so Gambles Ontario Produce also provides the convenience of door-to-door delivery throughout the province.
Top Benefits
About the role
Who are we?
At Gambles, produce is everything. Our business provides the widest assortment of top-quality fruits and vegetables for the wholesale, foodservice, and retail sectors. With a history dating back to the early 1900s, Gambles has grown and evolved into one of the largest produce wholesalers in all of Canada. We operate out of three locations across the country: two in Toronto and one in Calgary. We also have a satellite office in Philadelphia that manages our U.S. sales operations. Our goal is to be the supplier of choice for all our customers’ needs.
Our people are the backbone of our business! We have a “hire-from-within” mentality at Gambles, which means we put extra focus on developing our people and giving them unique career advancement opportunities. Just like our products and our customer base, we love to see our people grow!
We offer a competitive benefits package with employer covered health and dental benefits (you don’t pay the premiums!) and a company matched Pension Plan for our full-time employees.
Job Description
The Key Account Manager will report directly to the Director of Program Sales East.
As the Key Accounts Manager, you will be the primary point of contact for high-profile customers across Canada, responsible for nurturing strong relationships and ensuring their needs are consistently met. This role involves overseeing all aspects of account management, from pricing and margin reviews to advertising features, handling complaints, and resolving store-level issues, while managing the day-to-day activities that support exceptional customer service and account performance.
This individual will work primarily out of the Ontario Food Terminal location but will require the ability to travel to our 302 Dwight Ave. location regularly. Although the primary schedule for this individual is 40 hours per week, Monday to Friday, our ideal candidate can work a flexible schedule to accommodate the needs of the business which may include occasional evenings and weekends.
Responsibilities
- Act as the main point of contact in all matters relating to customer concerns and needs.
- Manage and maintain annual budgets for both revenue and margin, for all key accounts.
- Build and strengthen relationships to achieve long term partnerships.
- Maintain accurate records and keep track of contract updates and renewals.
- Communicate all customer account details to the Program Sales department.
- Work with the Buying team to ensure program deliverables are met with respect to quality, specifications, and volume commitments.
- Review and follow up on customer fill rates and credits.
- Maintain and update customer pricing, as required.
- Review sales reports, budgets, and margins.
- Prepare strategic account plans and ensure KPIs are being met.
- Work closely with Buyers, Sales, and Marketing to identify opportunities to grow the business.
- Generate progress reports for customers and internal executives.
Candidate Requirements
Qualifications:
- Minimum of 5 years experience in account management or strategic sales.
- Experience in produce procurement, supply chain, or purchasing.
- Professional experience in sales & customer service.
- Prove ability to manage multiple tasks and responsibilities simultaneously in a fast-paced environment.
- Strong written and verbal communication skills.
- Organizational skills and attention to detail.
Personal Attributes:
- Ability to adapt to changing priorities and environments.
- Experience in the produce industry is considered an asset.
- Comfortable working in a fast-paced environment.
- Professional and personal demeanor with the ability to represent the Gambles brand effectively to customers.
- Strong organization and time management skills.
- Demonstrated ability to work in a team environment.
- Demonstrated ability to work independently and take initiative to complete daily tasks.
- Experience in roles requiring high attention to detail.
Gambles Group of Companies is an equal opportunity employer situated in a heritage building at 165 The Queensway and encourages applications from individuals with disabilities. Accommodation is available upon request for applicants and colleagues with disabilities throughout all stages of the selection process.
Job Types: Full-time, Permanent
Benefits:
- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Schedule:
- Monday to Friday
Work Location: In person
About Gambles Ontario Produce
From the farm to the family, Gambles Ontario Produce Inc. is proud of its century-long history in working with valued partners to bring the best of the world's produce to our neighbours across the province and beyond.
While taking advantage of the business efficiences modern technology has to offer, we continue to put people first. We appreciate the charm and intimacy of an old-world marketplace, and invite all our customers to the food terminal to sniff and squeeze our wares to their hearts' content. But we recognize such visits aren't always practical, so Gambles Ontario Produce also provides the convenience of door-to-door delivery throughout the province.