Technical Support Specialist, Star Building Materials Edmonton
Top Benefits
About the role
Title: Technical Support Specialist
Location: 3735-8th Street Nisku, AB
At Star, our people make the difference. We offer an exciting place to build your career with competitive compensation and benefit packages, company matching RRSP/DPSP program, employee home purchase program and employee discounts.
Job Overview
Reporting to the Manager, Technical Support, as the Technical Support Specialist you will provide computer related technical support. You also install, maintain and troubleshoot computer and telecommunication equipment, applications and software.
Your day-to-day responsibilities will include:
- Acting as the primary point of contact for end users and ensuring delivery of excellent service.
- Responding to service tickets and resolving software and hardware operational issues.
- Imaging and installing user workstations and ensuring correct installation of cables, operating systems and appropriate software.
- Providing training to end users on computer usage, software, telephone system and IT policies.
- Monitoring the daily performance of computer systems. Managing all assigned projects according to prescribed budgets and schedules.
- Contributing to technology planning through ongoing research, analysis and evaluation of software and/or hardware to recommend improvements or upgrades.
As our ideal candidate, you are…
- Organized; you effectively manage your time while balancing multiple priorities.
- A strong communicator; you clearly express your thoughts in conversation and in written communication.
- An active listener; you seek to understand and listen to others in a non-judgmental way.
- Detail oriented; you focus on detailed accuracy when dealing with a high volume of work.
- A team player; you contribute as a team member and share equally in the exchange of ideas, concepts and process outcomes.
Essential Requirements
- Degree or Diploma in Information Technology, or equivalent.
- Minimum 3 years of IT support experience.
- Valid driver’s licence and access to reliable vehicle.
- Satisfactory verification of criminal record check.
- Advanced knowledge of IT applications, processes, software and equipment. including:
- Strong knowledge of Microsoft based operating systems with emphasis on Windows 10/11 and Office 365 applications.
- Experience with Microsoft Teams.
- Experience with Active Directory.
- Experience with managing mobile devices.
- Experience with NewStar Enterprise, Bistrack, Mitek, Citrix, Microsoft Intune and Cisco phone systems.
- Physically able to lift, carry, push or pull object weighing more than 20 lbs.
What We Value
- Creating trusting and successful working relationships.
- Setting clear, measurable and achievable goals.
- Cooperating with team members in an open, positive and respectful manner.
- Staying current with technical job skills.
- Taking responsibility for the outcomes of decisions and actions.
Work Conditions
You primarily work in an office setting during regular business hours. Travel between various office buildings at Star Building Materials is required. Overtime and/or work outside of normal hours is occasionally required.
About Us
For more than four decades, Star Building Materials has dedicated itself to excellence and innovation in the construction industry. We explore new processes and methods to help you improve efficiency, manage project costs, and reduce waste, while developing new manufacturing methods to continually improve the quality of our products.
Formerly known as Leduc Truss, we proudly joined the Qualico Group in 2006. As one of Western Canada’s largest real estate development companies, Qualico represents the longevity and commitment to service we value, allowing us to remain a trusted supplier of building components with the strength of Qualico behind us.
Our new 35,000 square foot production facility is equipped to design and manufacture quality roof trusses and engineered wood products for your residential, commercial, or agricultural projects. We employ forward-thinking staff with the expertise to maximize your profits and enhance the quality of your buildings.
Proudly serving the Greater Edmonton Area, Central, and Northern Alberta regions. To learn more, click here.
Qualico welcomes applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.
Candidates being considered will be contacted. We thank you for your interest. Join our Talent Community to stay up to date on job opportunities and to find out why we have the best reason to come to work every day.
Closing Date: August 8, 2025
#edmontonstar
About STAR BUILDING MATERIALS
From our humble beginnings as a lumberyard to becoming one of the largest building industry suppliers in the region, we have continued to define ourselves by the quality of products and services we offer.
Technical Support Specialist, Star Building Materials Edmonton
Top Benefits
About the role
Title: Technical Support Specialist
Location: 3735-8th Street Nisku, AB
At Star, our people make the difference. We offer an exciting place to build your career with competitive compensation and benefit packages, company matching RRSP/DPSP program, employee home purchase program and employee discounts.
Job Overview
Reporting to the Manager, Technical Support, as the Technical Support Specialist you will provide computer related technical support. You also install, maintain and troubleshoot computer and telecommunication equipment, applications and software.
Your day-to-day responsibilities will include:
- Acting as the primary point of contact for end users and ensuring delivery of excellent service.
- Responding to service tickets and resolving software and hardware operational issues.
- Imaging and installing user workstations and ensuring correct installation of cables, operating systems and appropriate software.
- Providing training to end users on computer usage, software, telephone system and IT policies.
- Monitoring the daily performance of computer systems. Managing all assigned projects according to prescribed budgets and schedules.
- Contributing to technology planning through ongoing research, analysis and evaluation of software and/or hardware to recommend improvements or upgrades.
As our ideal candidate, you are…
- Organized; you effectively manage your time while balancing multiple priorities.
- A strong communicator; you clearly express your thoughts in conversation and in written communication.
- An active listener; you seek to understand and listen to others in a non-judgmental way.
- Detail oriented; you focus on detailed accuracy when dealing with a high volume of work.
- A team player; you contribute as a team member and share equally in the exchange of ideas, concepts and process outcomes.
Essential Requirements
- Degree or Diploma in Information Technology, or equivalent.
- Minimum 3 years of IT support experience.
- Valid driver’s licence and access to reliable vehicle.
- Satisfactory verification of criminal record check.
- Advanced knowledge of IT applications, processes, software and equipment. including:
- Strong knowledge of Microsoft based operating systems with emphasis on Windows 10/11 and Office 365 applications.
- Experience with Microsoft Teams.
- Experience with Active Directory.
- Experience with managing mobile devices.
- Experience with NewStar Enterprise, Bistrack, Mitek, Citrix, Microsoft Intune and Cisco phone systems.
- Physically able to lift, carry, push or pull object weighing more than 20 lbs.
What We Value
- Creating trusting and successful working relationships.
- Setting clear, measurable and achievable goals.
- Cooperating with team members in an open, positive and respectful manner.
- Staying current with technical job skills.
- Taking responsibility for the outcomes of decisions and actions.
Work Conditions
You primarily work in an office setting during regular business hours. Travel between various office buildings at Star Building Materials is required. Overtime and/or work outside of normal hours is occasionally required.
About Us
For more than four decades, Star Building Materials has dedicated itself to excellence and innovation in the construction industry. We explore new processes and methods to help you improve efficiency, manage project costs, and reduce waste, while developing new manufacturing methods to continually improve the quality of our products.
Formerly known as Leduc Truss, we proudly joined the Qualico Group in 2006. As one of Western Canada’s largest real estate development companies, Qualico represents the longevity and commitment to service we value, allowing us to remain a trusted supplier of building components with the strength of Qualico behind us.
Our new 35,000 square foot production facility is equipped to design and manufacture quality roof trusses and engineered wood products for your residential, commercial, or agricultural projects. We employ forward-thinking staff with the expertise to maximize your profits and enhance the quality of your buildings.
Proudly serving the Greater Edmonton Area, Central, and Northern Alberta regions. To learn more, click here.
Qualico welcomes applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.
Candidates being considered will be contacted. We thank you for your interest. Join our Talent Community to stay up to date on job opportunities and to find out why we have the best reason to come to work every day.
Closing Date: August 8, 2025
#edmontonstar
About STAR BUILDING MATERIALS
From our humble beginnings as a lumberyard to becoming one of the largest building industry suppliers in the region, we have continued to define ourselves by the quality of products and services we offer.