Job Title: Customer Care Representative (CCR) / Purchasing clerk

Department: Customer Care
Reports To: Customer Experience Manager
Location: Woodstock, Ontario
Job Type: Full-Time 40 hours per week

Job Summary:

We are seeking a reliable and customer-focused Customer Care Representative (CCR) / Purchasing clerk to join our distribution team. In this role, you will be the backup contact for customers, responsible for processing orders accurately and efficiently while providing exceptional customer care. You will work closely with internal teams including sales, logistics, and warehouse operations to ensure timely and accurate delivery of products.

Are you:

friendly

caring,

liking to be busy

optimistic

energetic

liking change

extroverted

follows up on tasks

polite

cordial

focused

efficient

methodical

systematic

calm

relaxed

social

good listener

co-operative

unselfish

orderly

stable

detail oriented.

If so, we want to chat with you!

In order to be considered for this role, please click on the link to complete this survey:

https://go.cultureindex.com/s/zEtk5qzEq9

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Key Responsibilities:

• Order Entry & Processing
• Accurately input and process customer orders via phone, email, EDI, or online portals.
• Verify product availability, pricing, and delivery schedules.
• Monitor and track open orders to ensure on-time fulfillment.
• Customer Care
• Respond promptly to customer inquiries regarding order status, delivery, returns, and general product questions.
• Resolve issues or escalate complaints to the appropriate department.
• Maintain strong, ongoing relationships with clients to support repeat business.
• Coordination & Communication
• Coordinate with warehouse and logistics teams to ensure proper handling and shipment of orders.
• Communicate delays, backorders, or inventory issues to customers in a timely and professional manner.

*

• Administrative Support
• Maintain accurate and up-to-date customer records in the ERP system
• Prepare daily reports, invoices, or order confirmations as needed.
• Assist in preparing documentation for shipments or returns.
• Purchasing Support
• Creating P.O.s using inventory history and reports
• Submit P.O./s to vendors and follow up as needed
• Could lead to other tasks including receiving, cycle counting, etc.

Qualifications:

• Strong computer skills incl. Word, Excel, Outlook, etc.
• 1–3 years of experience in customer service preferred, preferably in a distribution, logistics, or supply chain environment.
• Proficiency in order entry systems preferred (e.g., SAGE100, QuickBooks, or similar ERP software).
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to multitask in a fast-paced, deadline-driven environment.
• High school diploma or equivalent is the minimum requirement
• Must be bondable

Working Conditions:

• Standard office are 7;30 AM – 4:00 PM Monday – Friday including a 30 min lunch break and two 10 minute breaks
• May require occasional physical activity including carrying product up to 50 lb. or 23 kg

What We Offer:

• Competitive salary
• Group insurance
• No evenings or weekend work
• Opportunities for learning, growth and advancement
• A friendly and supportive team to work with

Job Types: Full-time, Permanent

Pay: $21.00-$23.00 per hour

Expected hours: 40 per week

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Store discount

Education:

• Secondary School (preferred)

Experience:

• Customer Care : 1 year (preferred)

Language:

• English (required)

Location:

• Woodstock, ON (preferred)

Work Location: In person