Housing Support Case Manager Work Site: Burnaby – Unit #1

Housing Support Case Manager

Work Site: Burnaby – Unit #1 – 4075 Kingsway

Salary: $29.00 / hour

Hours: 35 hours per week, flexible hours on occasion

Who We Are

Purpose Society is a community-based multi-service organization dedicated to delivering comprehensive programs for children, youth, and families. We focus on enhancing well-being, strengthening family functioning, and promoting personal responsibility through a client-centered approach. Our services are provided in a safe, respectful environment that values diversity and community connection.

The Opportunity

This is an eviction prevention program focused on supporting families and individuals at risk of eviction to maintain their housing who are experiencing a temporary financial crisis. Additionally, the program supports families and individuals by providing assistance to obtain housing.

The Role

The Housing Support Case Manager will build community connections to support clients in accessing community resources and services. This includes developing relationships and collaboration with the local office of the Ministry of Social Development and Poverty Reduction, agencies that provide basic household items, community food support programs, employment programs, legal advocacy and other community supports to enhance clients’ ability to maintain or transition into stable housing. The Housing Program Case Manager plays a critical role in the program’s success by overseeing the application process, maintaining detailed program reports and statistics, and managing case files. Coverage for other Housing Support Case Managers in other Purpose Society locations will be required when needed.

What You’ll Do

Primary Responsibilities:

• Addresses inquiries related to the Purpose Society Housing Support Program for their community.
• Assesses whether people making inquiries meet the qualifications for rental assistance.
• Completes Intake Forms and contacts all applicants for follow up.
• Provides appropriate referrals to other services provided by Purpose Society or within the local community – such as: financial, legal, housing, health/nutritional and income supports.
• Liaises with the Ministry of Social Development & Poverty Reduction staff.
• Determines what supporting documentation is required with each Application.
• Reviews submitted application packages and conducts follow up with the applicant/s, landlords, employers, and other service providers, when needed.
• Reviews all applications with the Program Coordinator prior to providing rent assistance.
• Meets with successful applicants to provide the loan funds as well as to review and sign consent and acknowledgement forms.
• Develop and maintain an inventory of housing options for individuals and families
• Provide ongoing case management to address barriers related to ability to sustain housing.
• Conduct community outreach to promote the Program.
• Assist clients with housing searches, preparing for landlord meetings, and navigating the rental market.
• Refer clients to emergency shelters when necessary.

Community Engagement:

• Build relationships with local shelters, landlords, advocacy groups, and providers of subsidized housing programs.
• Collaborate with government agencies such as Fraser Health, Ministry of Social Development and Poverty Reduction, and both Burnaby General Hospital and Royal Columbian Hospital social workers and staff with the City of Burnaby.
• Coordinate services with Housing Outreach Workers and other community agencies.

Administrative Duties:

• Support clients with applications for subsidies or government programs (e.g., SAFER, RAP, PWD).
• Maintains program statistics, reports, and case management information in an accurate and timely manner.
• Maintain client data using the HMIS case management system and internal Excel spreadsheets.
• Ensures Program Brochures contain accurate information on the Program.
• Assists with the creation of Program Annual Reports.
• Prepare monthly reports as required.

Additional Responsibilities:

• Stays abreast of market rental housing trends, community housing supports and government housing programs.

• Educate landlords about the needs of vulnerable individuals.

• Advocate for clients regarding tenancy issues when appropriate.

What We Are Looking For

• A 4 year degree from a recognized post-secondary institution in Social Work, Human Services, Finance, or other related programs is required.

• Extensive experience in a related field may also be considered.

• Experience working with a variety of people who may be under stress

• Experience working with vulnerable populations

• A good understanding of the rental housing market

• Ability to maintain a non-judgmental and non-stigmatizing approach is required

• Ability to problem solve with creative solutions when assisting clients and building community partnerships.

• Strong written and verbal communication skills are required

• Must have a valid drivers license

• A vehicle is preferred

Required:

• 3 Professional references from supervisors

• Criminal record check

• Valid BC 5 driver’s license

• Clean Driver’s Abstract

• Valid First Aid Certificate (Basic Emergency First Aid with CPR-A or equivalent)

Why Work With Us

Join our mission-driven organization and help create positive change in people’s lives. By working with us, you’ll be part of a dedicated team that:

• Provides essential services to vulnerable populations
• Fosters personal growth and healthy decision-making
• Contributes to community well-being in the Lower Mainland

Your work will directly support our programs, which are made possible through generous donations and community support. If you are passionate about making a difference and want to be part of a dynamic, values-driven team, the Lower Mainland Purpose Society for Youth and Families is the place for you.

How to Apply

Interested candidates should contact our HR Coordinator: Cristina Tullao

Email: hr@purposesociety.org

Subject: Housing Program Case Manager