Front Desk & Sales Associate (Martial Arts & Fitness Gym)
Top Benefits
About the role
VRTU Muay Thai
Front Desk & Sales Associate
VRTU is a Muay Thai and fitness studio located in midtown Toronto. We are looking to hire a Front Desk & Sales Associate with a high level of dedication and reliability, who can perform multiple tasks in a busy environment. The Sales Associate is responsible for meeting and exceeding key performance sales indicators, including membership sales and renewals, lead management, and maximizing workout traffic. The ideal candidate would have a strong passion for customer service, be independently motivated, have sales experience, and have an interest in the fitness industry.
A Front Desk & Sales Associate at VRTU is friendly and approachable, loves to work with both adults and kids, and is keen on making the overall experience at VRTU a positive one!
Duties and Responsibilities
- Enthusiastically greets members and guests to create a friendly positive entrance and departure to and from the gym; leads studio tours to prospective clients.
- Provides security and control of the front door and retail area of the facility.
- Facilitates sales of membership, equipment, and personal training, with the ability to meet sales goals and targets.
- Responsible for leads tracking, maintaining accurate sales notes, and following up with potential clients after their classes
- Actively calls past leads to have them book into a trial class; offer membership promos
- Conducts member “check-in” phone calls, to see who their experience has been
- Registers all guests into the gym using proper registration procedures, and enters all sales into the gym software; monitors delinquent accounts
- Ensures that guests and personal training appointments are directed to the appropriate fitness consultant in a prompt, professional manner
- Answers phone in a professional and courteous manner, and responds to all inquiries on phone, voicemail, and email
- Attends weekly status meetings; takes minutes and tracks action items for the team
- Keeps gym google calendar updated; including upcoming events and class schedule changes
- Oversees overall customer experience and front desk presentation - including merch displays, updating community board, refilling food and beverage options for customers, and coming up with new and creative ways to enhance the overall customer experience!
- Films or take photos during training for social media use
- Follows proper opening and closing procedures. Cleans and maintains the front desk area according to VRTU standards.
- Responsible for attending and participating in all relative training programs and staff workshops.
- Other duties as assigned: to include but not limited to light cleaning and picking up of weights, managing inventory, and other administrative tasks.
Qualifications
- High school diploma or equivalent required. Some post-secondary preferred.
- Excellent customer service skills are required. Sales experience is an asset.
- Must be comfortable making phone calls to both warm and cold leads
- Strong administrative capabilities and organization skills
- Ability to effectively communicate verbally, and in writing, with both staff and members.
- Functional computer skills are required (Microsoft Word, Excel, PowerPoint, Google Drive Platform)
- Ability to multitask in a busy environment; and prioritize tasks effectively.
- Previous fitness and / or martial arts experience is an asset.
- Knowledge of Mindbody software is an asset.
- Previous experience working with kids, or in a kid-friendly atmosphere is an asset.
Job Perks
- Fun, lively working environment!
- Join a collaborative and supportive team
- Opportunity for growth as gym and programs develops
- Complimentary gym membership during duration of employment
- 20% off discount for friends and family
Job Type: Part-time
Pay: From $17.50 per hour
Expected hours: 15 – 20 per week
Benefits:
- Store discount
Flexible language requirement:
- French not required
Shift:
- 4 hour shift
- Evening shift
Work days:
- Every Weekend
- Monday to Friday
Work Location: In person
Expected start date: 2025-07-01
Front Desk & Sales Associate (Martial Arts & Fitness Gym)
Top Benefits
About the role
VRTU Muay Thai
Front Desk & Sales Associate
VRTU is a Muay Thai and fitness studio located in midtown Toronto. We are looking to hire a Front Desk & Sales Associate with a high level of dedication and reliability, who can perform multiple tasks in a busy environment. The Sales Associate is responsible for meeting and exceeding key performance sales indicators, including membership sales and renewals, lead management, and maximizing workout traffic. The ideal candidate would have a strong passion for customer service, be independently motivated, have sales experience, and have an interest in the fitness industry.
A Front Desk & Sales Associate at VRTU is friendly and approachable, loves to work with both adults and kids, and is keen on making the overall experience at VRTU a positive one!
Duties and Responsibilities
- Enthusiastically greets members and guests to create a friendly positive entrance and departure to and from the gym; leads studio tours to prospective clients.
- Provides security and control of the front door and retail area of the facility.
- Facilitates sales of membership, equipment, and personal training, with the ability to meet sales goals and targets.
- Responsible for leads tracking, maintaining accurate sales notes, and following up with potential clients after their classes
- Actively calls past leads to have them book into a trial class; offer membership promos
- Conducts member “check-in” phone calls, to see who their experience has been
- Registers all guests into the gym using proper registration procedures, and enters all sales into the gym software; monitors delinquent accounts
- Ensures that guests and personal training appointments are directed to the appropriate fitness consultant in a prompt, professional manner
- Answers phone in a professional and courteous manner, and responds to all inquiries on phone, voicemail, and email
- Attends weekly status meetings; takes minutes and tracks action items for the team
- Keeps gym google calendar updated; including upcoming events and class schedule changes
- Oversees overall customer experience and front desk presentation - including merch displays, updating community board, refilling food and beverage options for customers, and coming up with new and creative ways to enhance the overall customer experience!
- Films or take photos during training for social media use
- Follows proper opening and closing procedures. Cleans and maintains the front desk area according to VRTU standards.
- Responsible for attending and participating in all relative training programs and staff workshops.
- Other duties as assigned: to include but not limited to light cleaning and picking up of weights, managing inventory, and other administrative tasks.
Qualifications
- High school diploma or equivalent required. Some post-secondary preferred.
- Excellent customer service skills are required. Sales experience is an asset.
- Must be comfortable making phone calls to both warm and cold leads
- Strong administrative capabilities and organization skills
- Ability to effectively communicate verbally, and in writing, with both staff and members.
- Functional computer skills are required (Microsoft Word, Excel, PowerPoint, Google Drive Platform)
- Ability to multitask in a busy environment; and prioritize tasks effectively.
- Previous fitness and / or martial arts experience is an asset.
- Knowledge of Mindbody software is an asset.
- Previous experience working with kids, or in a kid-friendly atmosphere is an asset.
Job Perks
- Fun, lively working environment!
- Join a collaborative and supportive team
- Opportunity for growth as gym and programs develops
- Complimentary gym membership during duration of employment
- 20% off discount for friends and family
Job Type: Part-time
Pay: From $17.50 per hour
Expected hours: 15 – 20 per week
Benefits:
- Store discount
Flexible language requirement:
- French not required
Shift:
- 4 hour shift
- Evening shift
Work days:
- Every Weekend
- Monday to Friday
Work Location: In person
Expected start date: 2025-07-01