Position: Customer Service Representative/ Administrative Assistant
Reports To: LegalShield Administrative Manager

Mills & Mills LLP is seeking a Customer Service Representative/ Administrative Assistant to join its thriving team! The successful candidate will have 1+ years of experience working in customer support and a desire to learn and to contribute to the success of our team.

Who We Are

Mills & Mills LLP is an expanding mid-size law firm with over 80 employees. Our core values that guide the members of our team are Integrity, Competence, Initiative, Cooperation, Respect and Care. For us, there is no better question than “how can I help?”

We offer each member of our team competitive compensation and benefits, a collaborative and barrier-free work environment, and the opportunity to work on a diverse range of matters.

Mills & Mills LLP is an inclusive employer committed to building a diverse workforce. We encour­age applications from all qualified candidates and will accommodate applicants’ needs under the respective provincial human rights codes throughout all stages of the recruitment and selection process. If you require accommodation at any time throughout the recruitment process and selection process, please contact our Human Resources Manager, Rand Bilal, so that we can ensure your accessibility needs are accommodated throughout this process. Any information re­ceived relating to accommodation will be addressed confidentially.

Purpose of Role

We are seeking a qualified customer service representative (CSR)/administrative assistant to provide high-level customer service to LegalShield members; while providing full administrative assistance to the department.

Working Conditions

• Full time approximately 37.5 hrs/week (8:30am to 5:00pm)
• Days required to work: Monday to Friday
• Fully remote, telecommute work environment
• Repetitive work
• Overtime may be required

Key Responsibilities

• Manage over 60 incoming member calls per day
• Make outgoing calls to members and various stakeholders
• Take accurate call notes and update the LegalShield database
• Investigate and troubleshoot customer service issues via telephone
• General administrative duties, including but not limited to scheduling, transcribing, faxing, etc.
• Preparing, and editing emails, correspondence, memoranda, reports, forms, and other documentation
• Other duties as assigned

Education/Skills, Knowledge and Abilities/Attributes

• Secondary School Diploma required
• Minimum 1 year of experience in customer service is preferred
• An understanding of legal terminology is an asset
• Experience with software: Word and Outlook, Acumin (an asset)
• Ability to work independently and in a team environment, with minimal supervision
• Works well under pressure, manage priorities and meet deadlines

We thank all applicants in advance for their interest; however, only those candidates selected for an interview will be contacted.

Job Type: Full-time

Pay: $40,000.00 per year

Benefits:

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• Vision care
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime

Education:

• Secondary School (required)

Work Location: Remote