Customer Account Specialist - Billing
About the role
Customer Account Specialist
Our client is the large, stable and reputable insurance company. They are currently looking for a Customer Service Agent (Personal and Commercial Lines) to join their team.
Shift- Monday-Friday 8 hours (Between 8am-8pm EST)
Location- Markham (Hybrid) 3 Days In Office
Roles And Responsibilities:
• Provide "first in class” service to our customers/brokers by supporting billing telephone inquiries in a professional, timely and courteous manner.
• Investigate and resolve discrepancies in a joint effort with our brokers and underwriters on billing related matters.
• Act as Company Ambassadors in supporting inbound insurance/claims inquiring customers with an accurate and efficient triage to the appropriate team for further assistance.
• Communicate clearly, effectively and empathetically to customers both through telephony and electronic means via email resolving issues and ability to describe various programs/services available to our customers.
• Interpret and identify the customer’s needs and respond appropriately and professionally.
• Obtain relevant information systematically to provide a seamless interaction with our customers when supporting their inquiry.
• Take ownership of customer relations through service and commitment to follow through.
• Contact Center Hours are Monday – Friday 8am – 8pm
• Shift is scheduled for 8hrs (7.5 hrs paid)
• Core shifts are based on tenure and business needs
Qualifications:
• Previous Customer Service experience – preferably in a call center environment.
• Ability to multitask in a fast paced space.
• Quick to adapt to an evolving surrounding.
• Professional telephone/email talent and etiquette.
• Proficiency in word processing, excel and various web-based programs/Windows applications.
• Clear and concise supportive communication and interpersonal skills.
• Analyze and resolve customer concerns (problem solving skills).
• Attendance and punctuality is imperative.
• Handling a minimum of 70+ calls per day: high achiever will handled 100 calls per day
Desired Qualifications:
• 1-2 years experience in a contact center environment.
• Excellent telephone manners and communication skills.
• Must be flexible with respect to working hours –needs.
• Prior customer service experience in a similar role.
• Bilingual French knowledge is an asset.
At Leap we are an Equal Opportunity and Affirmative Action employer. That means all applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Leap will not tolerate any discrimination or harassment based on any of these characteristics. Leap encourages applicants of all ages.
About Leap Recruitment Partners
Leap Recruitment Partners is a full-service staffing agency serving nationally across Canada. Leap was founded with the intention of being a disruptor in the recruitment industry.
Follow us on Instagram @leaprecruitment
Relationship building is at the heart of what we do and our friendly approach and professional commitment enable us to encourage trust and earn respect from clients and applicants, alike. They both recognize how dedicated we are to providing the most robust recruitment solutions in the industry whilst maintaining an evolving understanding of their unique needs.
We build long-standing relationships on a foundation of integrity, sincerity and trust. Leap Recruitment Partners experienced and knowledgeable staff works as a team to provide unparalleled service and dedication to our clients and applicants.
Customer Account Specialist - Billing
About the role
Customer Account Specialist
Our client is the large, stable and reputable insurance company. They are currently looking for a Customer Service Agent (Personal and Commercial Lines) to join their team.
Shift- Monday-Friday 8 hours (Between 8am-8pm EST)
Location- Markham (Hybrid) 3 Days In Office
Roles And Responsibilities:
• Provide "first in class” service to our customers/brokers by supporting billing telephone inquiries in a professional, timely and courteous manner.
• Investigate and resolve discrepancies in a joint effort with our brokers and underwriters on billing related matters.
• Act as Company Ambassadors in supporting inbound insurance/claims inquiring customers with an accurate and efficient triage to the appropriate team for further assistance.
• Communicate clearly, effectively and empathetically to customers both through telephony and electronic means via email resolving issues and ability to describe various programs/services available to our customers.
• Interpret and identify the customer’s needs and respond appropriately and professionally.
• Obtain relevant information systematically to provide a seamless interaction with our customers when supporting their inquiry.
• Take ownership of customer relations through service and commitment to follow through.
• Contact Center Hours are Monday – Friday 8am – 8pm
• Shift is scheduled for 8hrs (7.5 hrs paid)
• Core shifts are based on tenure and business needs
Qualifications:
• Previous Customer Service experience – preferably in a call center environment.
• Ability to multitask in a fast paced space.
• Quick to adapt to an evolving surrounding.
• Professional telephone/email talent and etiquette.
• Proficiency in word processing, excel and various web-based programs/Windows applications.
• Clear and concise supportive communication and interpersonal skills.
• Analyze and resolve customer concerns (problem solving skills).
• Attendance and punctuality is imperative.
• Handling a minimum of 70+ calls per day: high achiever will handled 100 calls per day
Desired Qualifications:
• 1-2 years experience in a contact center environment.
• Excellent telephone manners and communication skills.
• Must be flexible with respect to working hours –needs.
• Prior customer service experience in a similar role.
• Bilingual French knowledge is an asset.
At Leap we are an Equal Opportunity and Affirmative Action employer. That means all applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Leap will not tolerate any discrimination or harassment based on any of these characteristics. Leap encourages applicants of all ages.
About Leap Recruitment Partners
Leap Recruitment Partners is a full-service staffing agency serving nationally across Canada. Leap was founded with the intention of being a disruptor in the recruitment industry.
Follow us on Instagram @leaprecruitment
Relationship building is at the heart of what we do and our friendly approach and professional commitment enable us to encourage trust and earn respect from clients and applicants, alike. They both recognize how dedicated we are to providing the most robust recruitment solutions in the industry whilst maintaining an evolving understanding of their unique needs.
We build long-standing relationships on a foundation of integrity, sincerity and trust. Leap Recruitment Partners experienced and knowledgeable staff works as a team to provide unparalleled service and dedication to our clients and applicants.