SENIOR OFFICER – Priority Population Partnerships Lead

Community Partnerships and Impact Team

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POSITION SUMMARY

In the 2024 Federal Budget, the Government of Canada announced a landmark $60 million investment to enable Prosper Canada to expand community financial help services across Canada over the next 4.25 years through our Resilient Futures

initiative. These funds will enable us to help 1+ million people with low incomes to build their financial stability and health and to access $2 billion in income benefits they are eligible for but not receiving. We will be distributing the majority of these funds to non-profit community organizations delivering financial empowerment services across Canada.

Recognizing the need for tailored approaches, tools and resources to address intersectional barriers to financial well-being faced by some groups, Resilient Futures

includes a granting stream targeting under-served priority populations – Indigenous Peoples (First Nation, Inuit, and/or Métis), Black communities, and people living with disabilities.

We are seeking an experienced partnership and impact officer to serve as our Senior Officer - Priority Population Partnerships Lead

in our Community Partnerships and Impact Team. In this capacity, you will be the lead staff partner to 10 to 15 community organizations that we fund to deliver financial empowerment services. Your primary focus will be organizations that are led by, serving, and/or focused on Indigenous Peoples (First Nation, Inuit, and/or Métis), Black communities, and people living with disabilities. You will be responsible for building and fostering strong trust-based relationships with these organizations and providing responsive tailored support to help them navigate program delivery challenges and achieve their goals. By triaging needs and connecting partners with relevant resources, you will play a critical role in supporting their success.

Reporting to the Manager, Community Partnerships and Impact, you will be part of a dynamic team collectively responsible for supporting the success of our Resilient Futures

community partners.

As the ideal candidate, you have a deep understanding of equity, diversity, and inclusion, and experience working with organizations that are led by, serving, and/or focused on Indigenous Peoples (First Nation, Inuit, and/or Métis), Black communities, and people living with disabilities. You have experience managing funded community partnerships and are

personable, responsive, solution-oriented, and willing to go the extra mile to support partners and team members to achieve shared objectives. You are also able to balance big-picture goals with the practical operational realities of frontline service organizations that support people with low incomes in Canada.

Collaboration and communication are core to this role. You possess excellent written and verbal communication skills and will engage with partners to understand their needs and collaborate with teams across Prosper Canada to facilitate responsive solutions that help them to address challenges and achieve success. You will be responsible for advocating for the unique needs and challenges of the community organizations you support. Leveraging insights gained through engaging and supporting these organizations, you will also help to inform and shape our partnership support processes, training programs and community of practice offerings.

While Prosper Canada operates primarily in English, we are committed to providing accessible services to community partners in both official languages. The ability to work in both English and French is a strong asset for this role.

COMPENSATION:

• The salary range for this position is $67,500 to $85,000.

SUMMARY OF RESPONSIBILITIES:

Manage relationships with grantee organizations, including but not limited to organizations that are led by, serving, and/or focused on Indigenous Peoples (First Nation, Inuit, and/or Métis), Black communities, and people living with disabilities

• Lead relationship management with 10 to 15 organizations we fund to deliver financial empowerment services, with a focus on organizations led by, serving, and/or focused on Indigenous Peoples (

  First Nation, Inuit, and/or Métis), Black communities, and people living with disabilities, leading to strengthened partner engagement and experience through provision of

  dedicated, culturally sensitive support.

• Serve as the primary Prosper Canada liaison and point of contact for organizations in your portfolio, responding to inquiries or directing requests to other Prosper Canada staff or teams as appropriate, and animating and supporting discussions and resource sharing within our partner community of practice, leading to increased efficiency and engagement in partner onboarding, management, support, and communications.

• Communicate with partner organizations in a clear, consistent, and responsive manner, actively listening to their needs and concerns, and working to develop a deep understanding of their unique goals and challenges, to build and nurture trust with each partner organization.

• Proactively identify and address potential partner challenges to foster open and collaborative relationships and ensure smooth project progress.

• Monitor and support partner organization to successfully meet reporting, accountability and administrative obligations (e.g., program reporting, financial reporting, invoicing) in collaboration with other Prosper Canada staff.

• Schedule and facilitate regular partner check-in meetings (e.g., monthly or quarterly) to share updates, gather feedback, and assess progress with partners, supporting the active monitoring of project outcomes and partner needs.

• Connect regularly with fellow Prosper Canada partner relationship officers to share insights, brainstorm strategies to enhance partner support, and ensure a consistent level of assistance is provided to all partner organizations.

• Connect regularly with Prosper Canada management to share updates from grantees and inform our broader approach to supporting grantees.

• Champion and advocate for the unique needs and perspectives of priority population organizations within our broader partner care team, to ensure that our work is informed by the perspectives and insights of these populations.

Inform design of partner capacity-building efforts

• Collaborate with the Prosper Canada Community Learning and Engagement Team and other teams to ensure partner needs and experiences inform the development and delivery of effective training and capacity-building initiatives.
• Leverage insights gained by supporting and engaging partner organizations to shape training programs and community of practice offerings.

Support consistent communication and cross-team collaboration

• Support Community Partnership and Impact team members, the Manager, Grant Administration, our Marketing and Communications, Community Learning and Engagement, and Finance and Administration teams, and coordinate with external contractors (e.g. translators) as required, to ensure clear, consistent communication with partner organizations (e.g., announcements, agreements, updates).
• Provide bilingual relationship management support to other Prosper Canada teams, as required.

Team Contribution and Collaboration

• Strengthen team effectiveness by contributing to a collaborative, inclusive environment that enhances communication, coordination, and shared results.
• Support team resilience during peak workload periods by assisting team members when needed, enabling the team to meet deadlines and maintain service quality.
• Contribute to a strong sense of purpose and collective impact by engaging actively in team initiatives and reflecting shared goals in day-to-day work.

Personal growth and development

• Enhance your own performance and career growth by integrating feedback, participating in learning opportunities, and applying new knowledge to your work.
• Improve team productivity and capacity by offering peer support, sharing tools and insights, and contributing to collaborative problem-solving.
• Foster a culture of continuous improvement by modeling curiosity, adaptability, and alignment with Prosper Canada’s mission and values.

Organizational wellbeing

• Advance department and organizational planning by contributing insights from your role to inform team capacity, service delivery, and strategic initiatives.
• Help build a more equitable and inclusive organization by applying equity and inclusion principles in your work with colleagues, partners, and clients.
• Reinforce an inclusive, equitable, and values-aligned team culture by modeling openness, mutual respect, helping to sustain a strong sense of shared purpose and team spirit and a healthy and productive work environment.
• Amplify the work and priorities of the Community Learning and Engagement Team by representing its contributions in internal and external forums.

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