Software (SAAS) Onboarding and Customer Success
Top Benefits
About the role
About Tech To U Inc.
It takes a lot of amazing people to make Tech To U what it is. We have some amazing SAAS software products that are designed for a specialized markets. We're on a high-growth mission and looking for high performing, passionate, results oriented people to help us grow our presence across North America.
You will get to work with a team of high performing individuals that will support your growth and success.
Job Details
As Software (SAAS) Onboarding and Customer Success, you will be responsible for supporting, onboarding and ensuring all customers are successfully using and receiving immense value from our software products.
Job Responsibilities:
- Provide high quality support to all software customers. Fully understand, diagnose and resolve all issues
- Perform onboarding for all software products. Understand customer's business, current challenges and setup the software to achieve maximum business results
- Perform regular follow ups with all customers to ensure they are successfully using the software and getting the most value from it
- Promote software add-ons and higher software versions to increase customer lifetime value
- Manage customer cancellations, customer objections and complaints
- Provide input and feedback on software features and updates
- Perform other duties as requested
Job Requirements:
- Be incredibly driven and tenacious.
- Previous success in B2B software support
- Previous success in B2B software onboarding
- Confident and able to manage B2B customer relationships
- Goal-driven and self-motivated to learn new things
- Good with learning and demonstrating software
Nice To Have:
- B2B Sales experience
- Experience in glass industry or any other construction trade
Please do not apply if you are not a high-performer or you do not meet the requirements.
Job Type: Full-time
Pay: $35.00-$42.50 per hour
Expected hours: 40 per week
Additional pay:
- Bonus pay
Benefits:
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care
Flexible language requirement:
- French not required
Schedule:
- Monday to Friday
Application question(s):
- Are you located in Calgary and able to work in-person in our offices?
- If selected, when would you be able to start?
- What is your process for software onboarding? And what techniques do you use to motivate and convince users at a company to learn and use the new software?
- How do you go about resolving complex software issues experienced by clients and can you describe a real example from your experience?
Experience:
- Software Onboarding: 2 years (required)
- Software Support: 2 years (required)
Work Location: In person
Application deadline: 2025-06-27
Expected start date: 2025-07-02
About Tech To U Inc
Tech To U is a leading IT firm dedicated to the success of our clients for 25+ years. It is our mission to carefully listen to every client and to ensure we have a complete understanding of not only your IT needs, but your business needs as well. We are here to work with you to improve and grow your business.
Businesses are unique and have specialized services and will often have unique and specialized IT needs. At Tech To U, we know this and customize our services to meet your business needs. Whether it is increasing security services to protect against the latest Ransomware and security attacks, upgrading older and outdated hardware, reducing a complex and buggy network, allowing your staff a flexible work environment, or developing a business application that will help save your company time and money, we provide the services that make the most sense for your business. Some of the services we provide are: • IT Consulting • Network Services • Cloud Services • Custom Business Apps
We're IT people and we're People people, too. We understand how complex IT can be and how important it is to your business. We strive to be 100% transparency and won't ever baffle you with tech speak. We take extra pride in providing excellent service, on time and on budget. At Tech To U, we know IT solutions need to work with your business, not get in the way of doing business.
Our Team at Tech To U is: • Responsive with on-site support and a support desk that responds quickly • Owner managed who knows that every client matters • Full Service Capable and will forge a partnership that will work for you • Experts on tough IT problems that can be tailored to meet your needs and your budget
Contact us at (403) 207-0997 to talk with a member of our team about how Tech To U can help your business grow.
Software (SAAS) Onboarding and Customer Success
Top Benefits
About the role
About Tech To U Inc.
It takes a lot of amazing people to make Tech To U what it is. We have some amazing SAAS software products that are designed for a specialized markets. We're on a high-growth mission and looking for high performing, passionate, results oriented people to help us grow our presence across North America.
You will get to work with a team of high performing individuals that will support your growth and success.
Job Details
As Software (SAAS) Onboarding and Customer Success, you will be responsible for supporting, onboarding and ensuring all customers are successfully using and receiving immense value from our software products.
Job Responsibilities:
- Provide high quality support to all software customers. Fully understand, diagnose and resolve all issues
- Perform onboarding for all software products. Understand customer's business, current challenges and setup the software to achieve maximum business results
- Perform regular follow ups with all customers to ensure they are successfully using the software and getting the most value from it
- Promote software add-ons and higher software versions to increase customer lifetime value
- Manage customer cancellations, customer objections and complaints
- Provide input and feedback on software features and updates
- Perform other duties as requested
Job Requirements:
- Be incredibly driven and tenacious.
- Previous success in B2B software support
- Previous success in B2B software onboarding
- Confident and able to manage B2B customer relationships
- Goal-driven and self-motivated to learn new things
- Good with learning and demonstrating software
Nice To Have:
- B2B Sales experience
- Experience in glass industry or any other construction trade
Please do not apply if you are not a high-performer or you do not meet the requirements.
Job Type: Full-time
Pay: $35.00-$42.50 per hour
Expected hours: 40 per week
Additional pay:
- Bonus pay
Benefits:
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care
Flexible language requirement:
- French not required
Schedule:
- Monday to Friday
Application question(s):
- Are you located in Calgary and able to work in-person in our offices?
- If selected, when would you be able to start?
- What is your process for software onboarding? And what techniques do you use to motivate and convince users at a company to learn and use the new software?
- How do you go about resolving complex software issues experienced by clients and can you describe a real example from your experience?
Experience:
- Software Onboarding: 2 years (required)
- Software Support: 2 years (required)
Work Location: In person
Application deadline: 2025-06-27
Expected start date: 2025-07-02
About Tech To U Inc
Tech To U is a leading IT firm dedicated to the success of our clients for 25+ years. It is our mission to carefully listen to every client and to ensure we have a complete understanding of not only your IT needs, but your business needs as well. We are here to work with you to improve and grow your business.
Businesses are unique and have specialized services and will often have unique and specialized IT needs. At Tech To U, we know this and customize our services to meet your business needs. Whether it is increasing security services to protect against the latest Ransomware and security attacks, upgrading older and outdated hardware, reducing a complex and buggy network, allowing your staff a flexible work environment, or developing a business application that will help save your company time and money, we provide the services that make the most sense for your business. Some of the services we provide are: • IT Consulting • Network Services • Cloud Services • Custom Business Apps
We're IT people and we're People people, too. We understand how complex IT can be and how important it is to your business. We strive to be 100% transparency and won't ever baffle you with tech speak. We take extra pride in providing excellent service, on time and on budget. At Tech To U, we know IT solutions need to work with your business, not get in the way of doing business.
Our Team at Tech To U is: • Responsive with on-site support and a support desk that responds quickly • Owner managed who knows that every client matters • Full Service Capable and will forge a partnership that will work for you • Experts on tough IT problems that can be tailored to meet your needs and your budget
Contact us at (403) 207-0997 to talk with a member of our team about how Tech To U can help your business grow.