Bilingual Customer Service Representative - AML/KYC
About the role
Job Description
Department Overview
The team is responsible for vetting accounts opened by non-resident clients online—ensuring all KYC and government requirements are met. The department is managed by three department managers overseeing both phone lines and back-office processes. A six-week training program is provided for any of the assigned processes.
Daily Responsibilities – A Day in the Life
- The role involves approximately 80% phone work and 20% back-office processing .
- Agents will be assigned either to back-office tasks or call handling and may switch between both during the day.
Project Name(s)
- N/A
Technology/Software Requirements
- Daily usage of CART, Synergy, Odyssey , etc., for:
- Vetting files
- Communicating with clients about missing or required information
Must-Have Skills/Experience/Education
- Excellent organizational and communication skills
- Clear speaking voice when communicating in English/French
- Keen attention to detail
- Strong analytical skills and ability to analyze client files efficiently
- Nice to have : AML/KYC experience
Nice-to-Have Skills/Experience/Education
- AML/KYC experience
Soft Skills
- Clear communication in French and English
- Problem-solving / Critical thinking
- Time management
- Conflict resolution
- Strong attention to detail
About Collabera
In our relentless pursuit of greatness, we are dedicated to developing individuals, creating exceptional teams, and cultivating a unique culture of unity and care. As providers of digital talent solutions, we aim to positively impact businesses and communities globally. We would be honored to be your trusted and uncommon partner on this journey.
Bilingual Customer Service Representative - AML/KYC
About the role
Job Description
Department Overview
The team is responsible for vetting accounts opened by non-resident clients online—ensuring all KYC and government requirements are met. The department is managed by three department managers overseeing both phone lines and back-office processes. A six-week training program is provided for any of the assigned processes.
Daily Responsibilities – A Day in the Life
- The role involves approximately 80% phone work and 20% back-office processing .
- Agents will be assigned either to back-office tasks or call handling and may switch between both during the day.
Project Name(s)
- N/A
Technology/Software Requirements
- Daily usage of CART, Synergy, Odyssey , etc., for:
- Vetting files
- Communicating with clients about missing or required information
Must-Have Skills/Experience/Education
- Excellent organizational and communication skills
- Clear speaking voice when communicating in English/French
- Keen attention to detail
- Strong analytical skills and ability to analyze client files efficiently
- Nice to have : AML/KYC experience
Nice-to-Have Skills/Experience/Education
- AML/KYC experience
Soft Skills
- Clear communication in French and English
- Problem-solving / Critical thinking
- Time management
- Conflict resolution
- Strong attention to detail
About Collabera
In our relentless pursuit of greatness, we are dedicated to developing individuals, creating exceptional teams, and cultivating a unique culture of unity and care. As providers of digital talent solutions, we aim to positively impact businesses and communities globally. We would be honored to be your trusted and uncommon partner on this journey.