Client Experience & Administration Lead
Top Benefits
About the role
About Spark Studios:
Spark Studios (Formerly Royal Dance Conservatory) is a vibrant and growing dance studio in Garden City, Winnipeg, dedicated to inspiring dancers of all ages. We foster a positive and energetic environment where creativity and teamwork thrive.
Objective of the Position
The Client Experience/Administration Coordinator at Spark Studios plays a pivotal role in being the face of the company to its ever-growing client base. This individual is responsible for overseeing day-to-day administrative operations, enrollment reporting, internal systems, and supporting both clients and team members. This role is crucial to ensuring Spark Studios runs smoothly, efficiently, and in alignment with our values of excellence and community.
Available 12-24 hours/week depending on season and studio needs
- Open to evening/weekend availability (aligned with class schedules)
- Ideal for someone in a “chapter two” of their career:
- Retired or semi-retired professionals
- Former teachers or school admins
- Dance parents or past studio clients looking for meaningful work
Key Responsibilities
- Studio Operations & Oversight
- Open/close the studio as needed
- Oversee cleanliness, maintenance, and safety of studio spaces
- Manage inventory of supplies, materials, and costumes
- Support staff with scheduling or system-related issues
- Supervise administrative workflows and task delegation
Enrollment & Reporting
- Maintain and update the enrollment process steps
- Track and report on leads, drops, enrollments, and retention weekly and monthly
- Monitor trial conversions and follow-ups
- Collaborate with the Owner on seasonal enrollment goals
- Maintain tools and systems related to onboarding and enrollment (e.g., enrollment folders, indicators, onboarding materials)
- Oversee family information accuracy in CRM and studio software
- Support families with class transfers, billing issues, or withdrawal conversations
- Ensure timely communication and follow-up with families
Customer Service
- Welcoming families into the studio - checking in new families as trials
- Providing friendly interactions with customers
- Answering customer questions
- Answering phone calls and text messages
- Contacting families regarding late payments, costumes,
Project Management
- Preparing outgoing communications, documents, and forms
- Maintain and organize digital admin tools (Asana, Missive, etc.)
- Creating and maintaining recital and event projects, ensuring tasks are completed on time.
- Creating and maintaining reports (Ticket orders, medical details, class lists, etc)
- Preparing tasks and projects for the admin team and overseeing task completion.
- Collaborating with the Director in project planning recitals/events within the studio.
- Updating systems both weekly and monthly with needed tasks (Asana)
Administrative Support
- Oversee family information accuracy in CRM and studio software
- Support families with class transfers, billing issues, or withdrawal conversations
- Ensure timely communication and follow-up with families
- Proofread outgoing communications, documents, and forms
- Maintain and organize digital admin tools (Asana, Missive, etc.)
Internal Communications & Special Projects
- Help implement retention campaigns, re-engagement plans, and marketing
- Assist with creating and reviewing newsletters, campaigns, and studio displays as needed
- Provide backup support for client-facing communications during peak hours
Requirements of the Position Skills/Abilities
- Communicaiton
- Ability to lead with calm authority while managing parents, staff, and students
- Confident communicator—written and verbal—with a warm, clear tone
- Ability to enforce policy with kindness and consistency
- Interacting with parents and students
- Communication with instructors, admin team, and director
- Attend weekly meetings with the director to provide updates and ensure necessary tasks are being completed and KPIs (Key Performance Indicators) are being achieved.
- Collaborate with the instructor coordinator on weekly tasks.
Teamwork
- Recognizing, valuing and supporting the contribution of others.
- Sharing information with colleagues and peers.
- Supporting the core values of the community and ensuring all contributions to the team are positive.
Problem Solving
- Keen eye for improvement opportunities in processes, service, and efficiency
- Anticipating student or parent/caregiver concerns and acting to minimize or avoid where possible
- Seeking out further information in order to make informed decisions
- Using common sense and initiative to solve problems
- Solving technical problems with multimedia equipment
Qualifications/Training
- Education (Preferred but Not Mandatory)
- Post-secondary education in business administration, education, communications, or a related field
- OR equivalent professional or life experience that reflects organizational leadership or customer-focused service
- Professional Experience
- 3–5+ years experience in a leadership, office management, program coordination, or administrative role
- Bonus if experience is in:
- Small business operations
- School systems or education admin (retired teachers ideal!)
- Hospitality or service industry (with supervisory roles)
- Arts organization or youth-focused programs
Computing/Technical Knowledge
- This position requires the use of various computer applications such as Asana, Missive, Dance Studio Pro, Google (drive, docs, forms, sheets), Canva, and Regained
- General computer skills are required and training is provided on studio software. Quick to learn studio tools (Dance Studio Pro, Asana, Regained CRM, Canva, Missive)
Performance Skill and Standards
- Ethical and professional interactions with customers at all times
- Accurate and timely completion of of administrative tasks within specified timeframes
- Agreements and adherence to the Spark Studios policies and procedures
To Apply:
- Please submit your resume and cover letter to hello@spark-studios.org with the subject line "Spark Coordinator Application"
Job Type: Part-time
Pay: $17.50-$22.00 per hour
Expected hours: 12 – 24 per week
Benefits:
- Casual dress
- On-site parking
Schedule:
- Evening shift
- Every Weekend
- Monday to Friday
- Morning shift
Experience:
- Leadership: 3 years (preferred)
- administration: 3 years (preferred)
Location:
- Winnipeg, MB R2V 3N7 (required)
Work Location: In person
Expected start date: 2025-07-01
About Spark Studios
With two Winnipeg locations to serve you, Royal Dance Conservatory takes pride in the ability to teach and share the joy of dance, students are inspired to learn, grow, and most importantly have fun. At RDC we are proud to offer a wide variety of dance classes available to all ages and levels.
RDC prides itself on having three different divisions where students can grow and excel while focusing on their individual needs as dancers. The Recreational Division gives students the opportunity to grow, flourish, and learn proper technique, all with the main focus being having fun in a positive and encouraging environment.
Our Performance Division provides students who are excelling in their recreational dance classes more time in the studio. It allows serious students the opportunity to develop their talent, performance skills, and deepen their passion for dance.
Finally, the Competitive Division is for the most determined dancer. Training is more extensive ensuring progress, while encouraging fluidity of movement and strengthening the dancers overall abilities. Students are more challenged and focused on their technique and performance readying them to participate in various dance competitions throughout the season.
Join the Royal Dance Conservatory family where you'll be more than just a number! At RDC everyone matters; our staff takes a substantial interest in who each student is as individuals, they are passionate in helping them grow and express themselves through dance. The RDC dance studio prides itself on being a sanctuary for it’s students, building character in a welcoming environment.
Client Experience & Administration Lead
Top Benefits
About the role
About Spark Studios:
Spark Studios (Formerly Royal Dance Conservatory) is a vibrant and growing dance studio in Garden City, Winnipeg, dedicated to inspiring dancers of all ages. We foster a positive and energetic environment where creativity and teamwork thrive.
Objective of the Position
The Client Experience/Administration Coordinator at Spark Studios plays a pivotal role in being the face of the company to its ever-growing client base. This individual is responsible for overseeing day-to-day administrative operations, enrollment reporting, internal systems, and supporting both clients and team members. This role is crucial to ensuring Spark Studios runs smoothly, efficiently, and in alignment with our values of excellence and community.
Available 12-24 hours/week depending on season and studio needs
- Open to evening/weekend availability (aligned with class schedules)
- Ideal for someone in a “chapter two” of their career:
- Retired or semi-retired professionals
- Former teachers or school admins
- Dance parents or past studio clients looking for meaningful work
Key Responsibilities
- Studio Operations & Oversight
- Open/close the studio as needed
- Oversee cleanliness, maintenance, and safety of studio spaces
- Manage inventory of supplies, materials, and costumes
- Support staff with scheduling or system-related issues
- Supervise administrative workflows and task delegation
Enrollment & Reporting
- Maintain and update the enrollment process steps
- Track and report on leads, drops, enrollments, and retention weekly and monthly
- Monitor trial conversions and follow-ups
- Collaborate with the Owner on seasonal enrollment goals
- Maintain tools and systems related to onboarding and enrollment (e.g., enrollment folders, indicators, onboarding materials)
- Oversee family information accuracy in CRM and studio software
- Support families with class transfers, billing issues, or withdrawal conversations
- Ensure timely communication and follow-up with families
Customer Service
- Welcoming families into the studio - checking in new families as trials
- Providing friendly interactions with customers
- Answering customer questions
- Answering phone calls and text messages
- Contacting families regarding late payments, costumes,
Project Management
- Preparing outgoing communications, documents, and forms
- Maintain and organize digital admin tools (Asana, Missive, etc.)
- Creating and maintaining recital and event projects, ensuring tasks are completed on time.
- Creating and maintaining reports (Ticket orders, medical details, class lists, etc)
- Preparing tasks and projects for the admin team and overseeing task completion.
- Collaborating with the Director in project planning recitals/events within the studio.
- Updating systems both weekly and monthly with needed tasks (Asana)
Administrative Support
- Oversee family information accuracy in CRM and studio software
- Support families with class transfers, billing issues, or withdrawal conversations
- Ensure timely communication and follow-up with families
- Proofread outgoing communications, documents, and forms
- Maintain and organize digital admin tools (Asana, Missive, etc.)
Internal Communications & Special Projects
- Help implement retention campaigns, re-engagement plans, and marketing
- Assist with creating and reviewing newsletters, campaigns, and studio displays as needed
- Provide backup support for client-facing communications during peak hours
Requirements of the Position Skills/Abilities
- Communicaiton
- Ability to lead with calm authority while managing parents, staff, and students
- Confident communicator—written and verbal—with a warm, clear tone
- Ability to enforce policy with kindness and consistency
- Interacting with parents and students
- Communication with instructors, admin team, and director
- Attend weekly meetings with the director to provide updates and ensure necessary tasks are being completed and KPIs (Key Performance Indicators) are being achieved.
- Collaborate with the instructor coordinator on weekly tasks.
Teamwork
- Recognizing, valuing and supporting the contribution of others.
- Sharing information with colleagues and peers.
- Supporting the core values of the community and ensuring all contributions to the team are positive.
Problem Solving
- Keen eye for improvement opportunities in processes, service, and efficiency
- Anticipating student or parent/caregiver concerns and acting to minimize or avoid where possible
- Seeking out further information in order to make informed decisions
- Using common sense and initiative to solve problems
- Solving technical problems with multimedia equipment
Qualifications/Training
- Education (Preferred but Not Mandatory)
- Post-secondary education in business administration, education, communications, or a related field
- OR equivalent professional or life experience that reflects organizational leadership or customer-focused service
- Professional Experience
- 3–5+ years experience in a leadership, office management, program coordination, or administrative role
- Bonus if experience is in:
- Small business operations
- School systems or education admin (retired teachers ideal!)
- Hospitality or service industry (with supervisory roles)
- Arts organization or youth-focused programs
Computing/Technical Knowledge
- This position requires the use of various computer applications such as Asana, Missive, Dance Studio Pro, Google (drive, docs, forms, sheets), Canva, and Regained
- General computer skills are required and training is provided on studio software. Quick to learn studio tools (Dance Studio Pro, Asana, Regained CRM, Canva, Missive)
Performance Skill and Standards
- Ethical and professional interactions with customers at all times
- Accurate and timely completion of of administrative tasks within specified timeframes
- Agreements and adherence to the Spark Studios policies and procedures
To Apply:
- Please submit your resume and cover letter to hello@spark-studios.org with the subject line "Spark Coordinator Application"
Job Type: Part-time
Pay: $17.50-$22.00 per hour
Expected hours: 12 – 24 per week
Benefits:
- Casual dress
- On-site parking
Schedule:
- Evening shift
- Every Weekend
- Monday to Friday
- Morning shift
Experience:
- Leadership: 3 years (preferred)
- administration: 3 years (preferred)
Location:
- Winnipeg, MB R2V 3N7 (required)
Work Location: In person
Expected start date: 2025-07-01
About Spark Studios
With two Winnipeg locations to serve you, Royal Dance Conservatory takes pride in the ability to teach and share the joy of dance, students are inspired to learn, grow, and most importantly have fun. At RDC we are proud to offer a wide variety of dance classes available to all ages and levels.
RDC prides itself on having three different divisions where students can grow and excel while focusing on their individual needs as dancers. The Recreational Division gives students the opportunity to grow, flourish, and learn proper technique, all with the main focus being having fun in a positive and encouraging environment.
Our Performance Division provides students who are excelling in their recreational dance classes more time in the studio. It allows serious students the opportunity to develop their talent, performance skills, and deepen their passion for dance.
Finally, the Competitive Division is for the most determined dancer. Training is more extensive ensuring progress, while encouraging fluidity of movement and strengthening the dancers overall abilities. Students are more challenged and focused on their technique and performance readying them to participate in various dance competitions throughout the season.
Join the Royal Dance Conservatory family where you'll be more than just a number! At RDC everyone matters; our staff takes a substantial interest in who each student is as individuals, they are passionate in helping them grow and express themselves through dance. The RDC dance studio prides itself on being a sanctuary for it’s students, building character in a welcoming environment.