GWLRA is a leader in both the commercial and multi-residential real estate industries. We believe in generating value by creating vibrant, sustainable communities that engage, excite, and inspire. Our people live our values through the work they do and the results they deliver. Our core values are keeping our word, working better together and embracing diversity.

We’re looking for a Tenant Services Coordinator who is extremely customer service driven and enjoys administrative work!! This role is on the front-line and responds to a variety of tenant inquiries and customer questions in an efficient, friendly, & professional manner.

RESPONSIBILITIES

Coordination + Administration

• Administrative duties such as maintenance of information into property management systems, inputting work orders, managing monthly tenant billables, purchase orders and other related job functions
• Assist with coordination and execution of events
• Maintain and oversee amenities (One Lounge, conference center, parking, etc.), updating tenant welcome packages and other associated duties
• Assist with tenant satisfaction surveys, certifications application and awards submission
• Ensure proper file management and archive of files
• Responsible for signage and poster programs

Communication + Customer Service

• Develop and maintain an effective line of communication with staff, tenants and contractors; coordinate with site staff and liaise with various internal teams to provide support as required
• Answer all incoming telephone calls and email inquiries
• Managing the communication and execution of Tenant Advisory Notices

QUALIFICATIONS

• 1+ year of customer service experience
• Previous administrative experience preferred
• Passionate about customer service and always looking for ways to go above and beyond
• Nimble + adaptable with strong organizational skills
• Excellent problem-solving skills and able to navigate complex situations
• Interested in property management
• Proficient with Microsoft Office
• A high level of professionalism as this role works with professional tenants
• Collaborative nature with strong communication skills
• Post Secondary education

WHAT WE OFFER

• 3 weeks of vacation per year
• 3 paid personal days per year
• Half-day every Friday before a long weekend
• Eligible to participate in our annual performance based bonus program
• A comprehensive health benefits plan that supports you and your family
• Up to $2,000 annual education allowance
• Up to $5,000 annual mental health coverage
• A friendly, welcoming, and supportive culture
• Many social and team events!

Our Business

Learn more about our commercial and residential businesses, our values, and careers at GWLRA.

Our Commitment to Diversity

GWL Realty Advisors is an equal opportunity employer. It prohibits discrimination based on age, color, disability, national origin, race, religion, gender, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. We are committed to creating and maintaining an inclusive and accessible workplace. If you are contacted for an interview and require accommodation during the interviewing process, please let us know.