SERVICE COORDINATOR - KAMLOOPS
About the role
Cullen Diesel Power Ltd is seeking to hire a F/T Service Coordinator for Kamloops Branch. The successful applicant will work directly with the Branch Manager and Charge Hands of the repair shop.
A mechanical understanding of diesel engines, highway trucks, power generation and mine haul trucks would be an asset.
Job Description:
- Receive service requests by phone/email and record all information in an accurate manner
- Schedule service technicians (coordinate with customers, technicians and other vendors to ensure all repairs are complete on schedule and within budget)
- Deliver/maintain response times and provide timely updates to customers on repair status
- Create and process service orders and timecards daily
- Create, process and manage warranty claims
- Assist with setup, procurement and maintenance of service contracts
- Assist with service estimates
- Resolve customer complaints, within established guidelines, to the satisfaction of the customer and in the best interest of the Company
- Provide general service department administrative assistance as required
- Maintain information in the customer database
Requirements:
- Strong customer service background with ability to handle high stress situations
- Detail oriented with the ability to stay on task in a busy environment
- Experience with Microsoft Office software
- Excellent organizational & interpersonal skills
- Effective oral and written communication
- Mechanical aptitude would be considered an asset
- Previous dealership/ service department experience would be considered an asset
- Previous experience with ERP programs similar to Procede would be considered an asset
- Applicant will be expected to work all shifts as requested
- The successful candidate will be asked to participate in basic First Aid
DEADLINE DATE TO REPLY: JUNE 30, 2025
How to Apply: Submit your application, including a cover letter and resume to:
Annish Singh Email: ars@cullendiesel.com or Fax: 604-888-4749.
Cullen Diesel Power is committed to the principles of employment equity and welcomes applications from all qualified candidates. The company reserves the right to accept or reject applications based on skills, proficiency, and performance in past or present roles.
SERVICE COORDINATOR - KAMLOOPS
About the role
Cullen Diesel Power Ltd is seeking to hire a F/T Service Coordinator for Kamloops Branch. The successful applicant will work directly with the Branch Manager and Charge Hands of the repair shop.
A mechanical understanding of diesel engines, highway trucks, power generation and mine haul trucks would be an asset.
Job Description:
- Receive service requests by phone/email and record all information in an accurate manner
- Schedule service technicians (coordinate with customers, technicians and other vendors to ensure all repairs are complete on schedule and within budget)
- Deliver/maintain response times and provide timely updates to customers on repair status
- Create and process service orders and timecards daily
- Create, process and manage warranty claims
- Assist with setup, procurement and maintenance of service contracts
- Assist with service estimates
- Resolve customer complaints, within established guidelines, to the satisfaction of the customer and in the best interest of the Company
- Provide general service department administrative assistance as required
- Maintain information in the customer database
Requirements:
- Strong customer service background with ability to handle high stress situations
- Detail oriented with the ability to stay on task in a busy environment
- Experience with Microsoft Office software
- Excellent organizational & interpersonal skills
- Effective oral and written communication
- Mechanical aptitude would be considered an asset
- Previous dealership/ service department experience would be considered an asset
- Previous experience with ERP programs similar to Procede would be considered an asset
- Applicant will be expected to work all shifts as requested
- The successful candidate will be asked to participate in basic First Aid
DEADLINE DATE TO REPLY: JUNE 30, 2025
How to Apply: Submit your application, including a cover letter and resume to:
Annish Singh Email: ars@cullendiesel.com or Fax: 604-888-4749.
Cullen Diesel Power is committed to the principles of employment equity and welcomes applications from all qualified candidates. The company reserves the right to accept or reject applications based on skills, proficiency, and performance in past or present roles.