Top Benefits
About the role
Job Title: Customer Success Manager
About Us:
Forward Media Marketing is a fast-growing lead generation marketing agency for painting businesses based out of Montreal. We're seeking a fun, communicative and results-driven Customer Success Manager to join our growing team. We specialize in delivering high-quality leads to our clients, and we're dedicated to providing exceptional service, results & communications.
Position Overview:
As a Customer Success Manager at Forward Media Marketing, you will play a crucial role in ensuring the success and satisfaction of our clients. You will be the primary point of contact for clients, responsible for managing communication, delivering reports, and fostering strong relationships. This role requires a combination of excellent communication skills, strategic thinking, and a deep understanding of our clients' goals.
Responsibilities:
Client Communication:
- Serve as the main point of contact for assigned clients.
- Communicate regularly to understand client objectives, address concerns, and provide updates on campaign performance.
- Proactively identify opportunities for improvement and provide strategic recommendations.
Internal Communication:
- Collaborate closely with the internal team, including marketing specialists and account managers, to ensure alignment on client objectives and strategies.
- Facilitate effective communication between clients and internal teams to ensure the seamless execution of campaigns.
Reporting:
- Host weekly virtual meetings with our clients, summarizing key performance metrics, campaign progress, and notable insights.
- Prepare and present comprehensive monthly meeting reports, highlighting achievements, challenges, and recommendations for the upcoming month.
Client Success and Retention:
- Monitor client satisfaction and take proactive steps to address any issues or concerns.
- Identify opportunities for upselling or expanding services to maximize client success and retention.
Feedback and Improvement:
- Gather client feedback and collaborate with internal teams to implement improvements and optimizations.
- Stay informed about industry trends and best practices to provide clients with cutting-edge solutions.
Qualifications:
- Proven experience in a customer success or account management role, preferably in a marketing agency setting.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Ability to interpret data and provide insights to clients.
- Proactive mindset with a focus on continuous improvement.
- Familiarity with lead generation and digital marketing strategies.
Benefits:
- Performance-based bonuses that reward your impact
- $1,200 annual stipend for Learning & Development and Health & Wellness
- Comprehensive benefits package after 3 months
- Fully remote — work from anywhere
- Clear opportunities for professional growth and development
- A collaborative, inclusive, and supportive team environment
If you are a proactive and client-focused individual with a passion for delivering exceptional results & communication, we invite you to apply for this exciting opportunity to contribute to the success of both our clients and Forward Media Marketing.
To apply, please submit your resume detailing your relevant experience and why you are the ideal candidate for this role.
About Forward Media Marketing
A Marketing Agency that is designed to empower your brand and outfit your business with the marketing tools needed to succeed. Talk to us today about how we can support your growth, limit your turnover, and put you on a solid track to Success & Profit!
Top Benefits
About the role
Job Title: Customer Success Manager
About Us:
Forward Media Marketing is a fast-growing lead generation marketing agency for painting businesses based out of Montreal. We're seeking a fun, communicative and results-driven Customer Success Manager to join our growing team. We specialize in delivering high-quality leads to our clients, and we're dedicated to providing exceptional service, results & communications.
Position Overview:
As a Customer Success Manager at Forward Media Marketing, you will play a crucial role in ensuring the success and satisfaction of our clients. You will be the primary point of contact for clients, responsible for managing communication, delivering reports, and fostering strong relationships. This role requires a combination of excellent communication skills, strategic thinking, and a deep understanding of our clients' goals.
Responsibilities:
Client Communication:
- Serve as the main point of contact for assigned clients.
- Communicate regularly to understand client objectives, address concerns, and provide updates on campaign performance.
- Proactively identify opportunities for improvement and provide strategic recommendations.
Internal Communication:
- Collaborate closely with the internal team, including marketing specialists and account managers, to ensure alignment on client objectives and strategies.
- Facilitate effective communication between clients and internal teams to ensure the seamless execution of campaigns.
Reporting:
- Host weekly virtual meetings with our clients, summarizing key performance metrics, campaign progress, and notable insights.
- Prepare and present comprehensive monthly meeting reports, highlighting achievements, challenges, and recommendations for the upcoming month.
Client Success and Retention:
- Monitor client satisfaction and take proactive steps to address any issues or concerns.
- Identify opportunities for upselling or expanding services to maximize client success and retention.
Feedback and Improvement:
- Gather client feedback and collaborate with internal teams to implement improvements and optimizations.
- Stay informed about industry trends and best practices to provide clients with cutting-edge solutions.
Qualifications:
- Proven experience in a customer success or account management role, preferably in a marketing agency setting.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Ability to interpret data and provide insights to clients.
- Proactive mindset with a focus on continuous improvement.
- Familiarity with lead generation and digital marketing strategies.
Benefits:
- Performance-based bonuses that reward your impact
- $1,200 annual stipend for Learning & Development and Health & Wellness
- Comprehensive benefits package after 3 months
- Fully remote — work from anywhere
- Clear opportunities for professional growth and development
- A collaborative, inclusive, and supportive team environment
If you are a proactive and client-focused individual with a passion for delivering exceptional results & communication, we invite you to apply for this exciting opportunity to contribute to the success of both our clients and Forward Media Marketing.
To apply, please submit your resume detailing your relevant experience and why you are the ideal candidate for this role.
About Forward Media Marketing
A Marketing Agency that is designed to empower your brand and outfit your business with the marketing tools needed to succeed. Talk to us today about how we can support your growth, limit your turnover, and put you on a solid track to Success & Profit!