Customer Service Representative & Office Administrator
Top Benefits
About the role
Key Responsibilities
- Manage the entire order cycle, from entry through to delivery tracking.
- Plan, prioritize, and coordinate customers order to meet delivery deadlines.
- Monitor daily production workflow and adjust priorities for maximum efficiency.
- Accurately enter orders into our software system and maintain up-to-date records.
- Provide proactive updates to customers on order status, delivery timelines, and any changes.
- Liaise with suppliers: issue purchase orders, track incoming materials.
- Assist with general administrative and operational tasks to ensure seamless day-to-day operations.
Requirements
- Minimum 2–3 years’ experience in the print industry.
- In-depth knowledge of paper types, grain direction, and GSM specifications.
- Hands-on familiarity with digital printers and production workflows a strong asset.
- Exceptional customer service skills with a customer-first mindset.
- Strong organizational, multitasking, and time-management abilities.
- Proficiency with order management systems and the Microsoft Office suite.
What We Offer
- A collaborative team culture that celebrates excellence and innovation.
- Dynamic, supportive work environment with opportunities to learn new skills.
- Competitive salary plus profit-sharing program.
Job Type: Full-time
Pay: From $22.00 per hour
Additional pay:
- Bonus pay
Benefits:
- On-site parking
- Profit sharing
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
About Allegra Marketing Print Mail
Allegra is your single source for strategic communications with measurable results. We're uniquely suited to understanding your needs, because we're business professionals just like you, serving the local community. We know how important it is to make every dollar count. That's why we offer proven, practical ways to grow your organization through customer retention, lead generation or donor acquisition programs. We pride ourselves on being a one-stop resource for all your business communications needs, including printing, direct mail, signs, displays and promotional products. We also provide marketing consultation, graphic design, Web marketing and complete finishing and mailing services.
Customer Service Representative & Office Administrator
Top Benefits
About the role
Key Responsibilities
- Manage the entire order cycle, from entry through to delivery tracking.
- Plan, prioritize, and coordinate customers order to meet delivery deadlines.
- Monitor daily production workflow and adjust priorities for maximum efficiency.
- Accurately enter orders into our software system and maintain up-to-date records.
- Provide proactive updates to customers on order status, delivery timelines, and any changes.
- Liaise with suppliers: issue purchase orders, track incoming materials.
- Assist with general administrative and operational tasks to ensure seamless day-to-day operations.
Requirements
- Minimum 2–3 years’ experience in the print industry.
- In-depth knowledge of paper types, grain direction, and GSM specifications.
- Hands-on familiarity with digital printers and production workflows a strong asset.
- Exceptional customer service skills with a customer-first mindset.
- Strong organizational, multitasking, and time-management abilities.
- Proficiency with order management systems and the Microsoft Office suite.
What We Offer
- A collaborative team culture that celebrates excellence and innovation.
- Dynamic, supportive work environment with opportunities to learn new skills.
- Competitive salary plus profit-sharing program.
Job Type: Full-time
Pay: From $22.00 per hour
Additional pay:
- Bonus pay
Benefits:
- On-site parking
- Profit sharing
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
About Allegra Marketing Print Mail
Allegra is your single source for strategic communications with measurable results. We're uniquely suited to understanding your needs, because we're business professionals just like you, serving the local community. We know how important it is to make every dollar count. That's why we offer proven, practical ways to grow your organization through customer retention, lead generation or donor acquisition programs. We pride ourselves on being a one-stop resource for all your business communications needs, including printing, direct mail, signs, displays and promotional products. We also provide marketing consultation, graphic design, Web marketing and complete finishing and mailing services.