Please Note: If you are a current Algonquin College employee, apply to this job via the Workday application.

Department:

Community and Student Affairs

Position Type:

Full-Time Support

Salary Range:

$28.78-$33.37-Hourly

Scheduled Weekly Hours:

36.25

Anticipated Start Date:

August 18, 2025

Length of Contract:

12 Months

Posting Information

This job posting is now accepting applications from all qualified individuals.

Posting Closing Date:

July 21, 2025

Please note: jobs are posted until 11:59 pm on the job closing date.

Job Description:

Reporting to the Manager of Community and Student Affairs, the incumbent is the first point of contact for Algonquin College’s Pembroke Campus, responsible for answering general information inquiries on all programs, including Academic Upgrading and apprenticeship programs, as well as responding to inquiries about other college services and events in person, by telephone, email, and fax. The incumbent works with diverse audiences, including students, alumni, corporate training clients, and community members, ensuring inclusive and responsive communication.

The incumbent provides administrative support and data entry for the Academic Upgrading program and offers backup support to the Fees Clerk. They support alumni administration activities and corporate training administration. Additionally, they administer the campus housing list and contribute to student recruitment through statistical reporting and participation in campus-wide recruitment events.

The incumbent also supports the Administrative Manager and Dean with corporate training offerings by communicating costs, including inputting salary, operational costs, and administrative overhead into spreadsheets. They gather information from prospective corporate clients on training needs and input this data into client lead forms. They book classrooms or off-site locations, arrange corporate training logistics (including ordering food, supplies, IT, and maintenance support), and update the corporate training website with new offerings. The incumbent monitors the corporate training email account, responding to cold-call inquiries by phone, email, and other methods.

Required Qualifications:

• Minimum of two (2) year College Diploma in a business-related field, including Business Administration, Office Administration, Communications, or equivalent;
• Minimum of two (2) years of experience in a busy client-centred office environment, some of which should be in a related field;
• Excellent computer skills (PowerPoint, Word, Excel, etc.);
• Strong attention to detail when inputting data and tracking finances;
• Effective communication with diverse populations;
• Problem-solving skills to manage inquiries and resolve data or compliance issues;
• Excellent time management skills, balancing multiple administrative tasks and deadlines;
• Strong customer service skills, ensuring courteous and helpful client interactions;
• Adaptable and flexible, performing diverse tasks and adjusting to different roles;
• Organizational skills to manage records, compile statistics, and support events

This position is subject to the terms of the Full-Time Support Staff Collective Agreement:

SSCollectiveAgreementCurrent_E-1.pdf (algonquincollege.com)

• This vacancy is for P22526
• This position is paid at Payband E

Algonquin College values diversity and is an equal opportunity employer. We offer an inclusive work environment and encourage applications from all qualified individuals. If you require accommodation during the recruitment process please contact the Human Resources department at humanresources@algonquincollege.com. While we thank all those who apply, only those to be interviewed will be contacted.