Join a Challenger

Being a traditional bank just isn’t our thing, so we challenge ourselves to get creative in providing innovative banking solutions for Canadians.

How do we get there? With a talented team of inquisitive and agile challengers that break through the status quo. So, if you’re passionate about redefining the future of banking—while having fun—this could be your next big opportunity.

Our company continues to grow, and today we serve more than 670,000 people across Canada through Equitable Bank, Canada's Challenger Bank™, and have been around for more than 50 years. Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than six million members. Together we have over $125 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives. Our customers have named our EQ Bank digital platform (eqbank.ca) one of the top banks in Canada on the Forbes World's Best Banks list since 2021.

The successful candidate will be responsible for enforcing the conditions of the mortgage contract on residential and commercial loans in default, while adhering to policies and procedures of the Mortgage Services department.

50% Arrears/ Legal Action Process

• Proactively managing portfolio of residential and commercial delinquent loans in default for breach of mortgage or loan conditions which may include non-payment, tax arrears, past matured loans, property standards, insurance cancellations and any other breach of mortgage that may be identified.; Send appropriate notification regarding returned payments and/or arrears to borrowers; Closely monitor entire portfolio, obtain information as required from third parties to determine appropriate arrangements (i.e. Condo Corps, Insurance adjusters etc.) while ensuring Equitable 1st Priority is maintained and risks are mitigated. Identify loans requiring further financial assistance.
• Obtain and conduct full review of financial documents and make recommendations for workout while ensuring Bank interest and priority is secured; Closely monitor accounts with active workouts to mitigate losses within guidelines and seek approval from management and/or the insurer, where necessary.
• Conduct reviews of portfolios, including analysis of valuation of the property, review site inspection report, borrower creditworthiness, lease review, building condition, environmental assessment; instruct property managers to conduct occupancy check on properties as deemed necessary; where best efforts are unsuccessful, take appropriate legal action in timely manner, to enforce on the mortgage contract and mitigate losses.
• Analyze and report regularly on defaulted loans along with recommended solutions to management.
• Liaise with mortgagors, guarantors and subsequent encumbrances, trustees in bankruptcy, brokers, lawyers and real estate agents; make best efforts to cure defaulted loans; Collaborate with attorneys, receivers and internal management to recommend repayment terms.

30% Reporting and Time Management

• Manage portfolio assignments in a timely manner, as per the deadlines provided by management and imposed by provisional legislation.
• Ensure all correspondence is responded to and documented within the established timelines.
• Perform other duties as assigned.
• Prepare critical reports as required.

20% Administration

• Manage collection activity on all accounts upon commencement of legal action until the mortgage is either up to date orpaid out.
• Ensure all files are kept current and active with respect to property insurance, condo fees, utilities, property taxes, and any other property management fees.
• Ensurepayments and payouts are processed in a timely manner.
• Ensure all statements are accurately completed up to date, payout, notice of sale, and demand.

Let's Talk About You !

• Diploma required in a related discipline.
• 3-5 years’ experience in mortgage default (not including entry level) (Experience in workouts considered an asset).
• Comprehensive knowledge of mortgage enforcement and foreclosure remedies.
• Strong analytical problem-solving and negotiation skills.
• High degree of accuracy and strong attention to detail.
• Ability to handle tight deadlines.
• Strong organizational skills and the ability to prioritize tasks.
• Effective communication skills.
• Have intermediate to advanced skills using Microsoft applications including Office, Excel, and SharePoint.
• Working knowledge is required.

What we offer [For full-time permanent roles]

\uD83D\uDCB0 Competitive discretionary bonus

✨ Market leading RRSP match program

\uD83E\uDE7A Medical, dental, vision, life, and disability benefits

\uD83D\uDCDD Employee Share Purchase Plan

\uD83D\uDC76\uD83C\uDFFD Maternity/Parental top-up while you care for your little one

\uD83C\uDFDD Generous vacation policy and personal days

\uD83D\uDDA5 Virtual events to connect with your fellow colleagues

\uD83C\uDF93 Annual professional development allowance and a comprehensive Career Development program

\uD83D\uDC9B A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience

Equitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyone’s diverse experiences and perspectives. In tandem with that commitment, we support and encourage our staff to grow not just in their career path, but personally as well.

We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and beyond. All candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying, an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position.

We can’t wait to get to know you!