Bilingual Customer Order Management Representative (Contract)

Located in Whitby, Ontario, we’re a well-known brand (Labels, Cards & Crafting items, Binders, Index Dividers, Sheet Protectors, Hi-Liters & Markers) selling both Consumer Packaged Goods and Direct-to-Consumer custom printing with the need for superior personnel to help bring their expertise to our growing organization. With a customer-centric focus, we are dedicated to providing exceptional products & service from our Manufacturing & Distribution facility.

At Avery Canada, it is important to us that our customers, consumers our employees are happy. We have a busy but fun work environment, approachable management and an overall friendly work environment.

We are a two-minute walk to the Lake Ontario waterfront park in Whitby with grassy places, walking paths, a picturesque pier, picnic tables and even a food truck! Bottom line, we think you will like it here – we have some 40+ year tenured employees!

This position will manage customer order transactions. It will be responsible for implementing account strategies and communicating status to customers. This position is a 12 month renewable contract, Monday to Friday, from 8:00 am to 4:30 pm.

IF YOU DO NOT HAVE PREVIOUS ORDER MANAGEMENT EXPERIENCE, PLEASE DO NOT APPLY.

Education, Skills and Competencies Required:

· Secondary School Diploma required

· Bilingual French and English required

· 2+ years of experience working in a customer focused environment preferably servicing retailers and online resellers (business to business)

· 2+ years of EDI and customer order management experience

· Excellent telephone manner, listening skills, enjoy problem solving and working with customers

· Excellent computer skills, including Windows O/S, Word 97 or higher, Excel, internet and intranet experience and the ability to navigate through multiple software applications with speed and accuracy

· Strong verbal/written communication and mathematical skills

· Excellent attention to details, ability to multi-task and process many touch points; be results oriented, possess strong analytical and problem solving skills

· Ability to work under pressure, sit for long periods of time and manage extensive phone and computer work

· Self motivation to work under his/her own initiative and maintain a positive, professional and courteous environment with co-workers and customers within a diverse culture

Responsibilities:

· Proactively manage customer transactions from order to payment cycle

· Enhance key contact relationships with customers to become irreplaceable supply chain partners

· Manage customer orders to fill performance expectation, minimize service impact and manage spike demand

· Liaise with internal/external customer to gather information and use analytical skills to enhance customer satisfaction

· Support manufacturing and distribution operations

· Develop and maintain strong relationships with internal/external customers

· Conduct all internal and external business in a thoroughly professional, courteous and efficient manner, representing Avery Products by meeting or exceeding our Customer Service expectations

· Ability to accept coaching and implement feedback in order to achieve individual and team performance goals

· Perform work duties in a manner that ensures health and safety of all employees

· Other duties and special projects as assigned

Avery Products (Canada), a division of CCL Industries, Inc. has an accommodation process in place and provides accommodations for individuals with disabilities. If you require a specific accommodation because of a disability or a medical need, please indicate this during the application process so that arrangements can be made for the appropriate accommodations.

Only candidates selected for an interview will be contacted.

Job Types: Full-time, Fixed term contract
Contract length: 12 months

Pay: $50,000.00-$58,000.00 per year

Benefits:

• Company events
• On-site parking
• Paid time off

Schedule:

• Monday to Friday

Application question(s):

• Have you worked on a Customer Service / Order Management team in the past?

Work Location: In person