This position is posted by Jobgether on behalf of Sterling Brokers. We are currently looking for a Group Benefits Specialist (Claims/LOA) in Canada.

This remote role offers a unique opportunity to support complex group benefits and disability claims for clients across Canada. As a key member of the Client Enablement Team, you will act as a subject matter expert and play a central role in managing disability claims, supporting leave of absence cases, and guiding internal teams. If you're passionate about customer care, claims processes, and collaborative problem-solving, this position offers the chance to grow within a fast-paced and rapidly expanding organization — all from the comfort of your home.

Accountabilities:

• Handle disability claim submissions and resolve complex inquiries using internal systems such as Zendesk and SCBConnect.
• Provide personalized support to members regarding claim applications and documentation requirements.
• Educate clients and Plan Administrators on the disability claims process to ensure smooth, accurate submissions.
• Serve as a resource to the Client Services team for complex or escalated claims-related issues.
• Liaise with insurance carriers to advocate for fair claim resolutions and ensure high service standards.
• Maintain and update plan member records in internal systems and collaborate across departments for efficient case handling.
• Create and deliver training materials to upskill team members on best practices and evolving processes.

Requirements

• Minimum 2 years of experience in benefits claims, preferably in a brokerage or insurance carrier setting.
• Proficiency with CRM platforms and tools such as Salesforce, Zendesk, and Monday.com.
• Strong computer skills with MS Word, Excel, and collaborative tools like Slack; knowledge of Confluence/Atlassian is a plus.
• Excellent problem-solving, communication, and time-management skills.
• Ability to work independently in a fast-paced, remote environment.
• GBA certification is a plus.
• Bilingualism in French and English is an asset.

Benefits

• Competitive salary aligned with your experience.
• Comprehensive benefits package.
• Full-time remote flexibility across Canada.
• Career progression within a rapidly growing national organization.
• Supportive, small-office team culture within a larger business framework.
• Opportunities for continuous learning and cross-functional collaboration.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role.
Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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