Online Chat Assistant
Top Benefits
About the role
About Us: Columbia Industries Ltd. is a leading provider of innovative solutions in the manufacturing and engineering sectors. We are dedicated to delivering exceptional customer service and support. Join our team as an Online Chat Assistant and help us enhance our customer experience.
Position Overview: We are looking for a friendly and professional Online Chat Assistant to provide real-time support to our customers through online chat. The ideal candidate will have excellent communication skills, a customer-focused attitude, and the ability to handle inquiries efficiently.
Key Responsibilities:
- Respond to customer inquiries via online chat in a timely and professional manner.
- Provide accurate information about our products and services.
- Assist customers with order processing, troubleshooting, and general inquiries.
- Maintain a high level of customer satisfaction by addressing concerns and resolving issues.
- Document customer interactions and feedback for continuous improvement.
- Collaborate with team members to enhance the overall customer experience.
Qualifications:
- High school diploma or equivalent; additional education in customer service or related fields is a plus.
- Previous experience in customer service or online chat support is preferred.
- Excellent written communication skills with a strong attention to detail.
- Ability to multitask and manage time effectively.
- Proficient in using chat software and other customer service tools.
What We Offer:
- Competitive hourly wage (CAD 18 to CAD 25, depending on experience).
- Flexible work hours and the ability to work remotely.
- Opportunities for professional development and growth within the company.
- A supportive and collaborative work environment.
Job Types: Full-time, Permanent, Fixed term contract
Pay: $29.75-$47.22 per hour
Benefits:
- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: On the road
About Columbia Industries Ltd.
Columbia Industries Ltd. specializes in all aspects of hydraulic component re-manufacturing and industrial hard chrome application. We provide a one stop service combining machining, honing, hard chrome plating, grinding, polishing, welding, inspection and testing in each one of our branch locations.
Columbia Industries' long term objective is to be the leader in hydraulic re-manufacturing and the vendor of choice for customers in the geographic locations in which we operate.
Online Chat Assistant
Top Benefits
About the role
About Us: Columbia Industries Ltd. is a leading provider of innovative solutions in the manufacturing and engineering sectors. We are dedicated to delivering exceptional customer service and support. Join our team as an Online Chat Assistant and help us enhance our customer experience.
Position Overview: We are looking for a friendly and professional Online Chat Assistant to provide real-time support to our customers through online chat. The ideal candidate will have excellent communication skills, a customer-focused attitude, and the ability to handle inquiries efficiently.
Key Responsibilities:
- Respond to customer inquiries via online chat in a timely and professional manner.
- Provide accurate information about our products and services.
- Assist customers with order processing, troubleshooting, and general inquiries.
- Maintain a high level of customer satisfaction by addressing concerns and resolving issues.
- Document customer interactions and feedback for continuous improvement.
- Collaborate with team members to enhance the overall customer experience.
Qualifications:
- High school diploma or equivalent; additional education in customer service or related fields is a plus.
- Previous experience in customer service or online chat support is preferred.
- Excellent written communication skills with a strong attention to detail.
- Ability to multitask and manage time effectively.
- Proficient in using chat software and other customer service tools.
What We Offer:
- Competitive hourly wage (CAD 18 to CAD 25, depending on experience).
- Flexible work hours and the ability to work remotely.
- Opportunities for professional development and growth within the company.
- A supportive and collaborative work environment.
Job Types: Full-time, Permanent, Fixed term contract
Pay: $29.75-$47.22 per hour
Benefits:
- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: On the road
About Columbia Industries Ltd.
Columbia Industries Ltd. specializes in all aspects of hydraulic component re-manufacturing and industrial hard chrome application. We provide a one stop service combining machining, honing, hard chrome plating, grinding, polishing, welding, inspection and testing in each one of our branch locations.
Columbia Industries' long term objective is to be the leader in hydraulic re-manufacturing and the vendor of choice for customers in the geographic locations in which we operate.