Project Coordinator / Customer Relations Specialist
Top Benefits
About the role
We’re looking for a proactive and highly organized Project & Customer Success Coordinator to support our executive team of CEO, CTO, and VP of Product-in keeping priorities aligned, initiatives on track, and communication clear across the organization. In addition to coordinating internal operations, this role will also manage and enhance our customer relationships, ensuring a seamless and satisfying experience for our clients.This hybrid position is ideal for someone who enjoys balancing strategic coordination with hands-on customer engagement, thrives in a fast-paced environment, and excels at keeping people and projects moving forward.
Key Responsibilities
- Support the CEO, CTO, and VP of Product with scheduling, meeting preparation, and follow-ups.
- Ensure alignment on goals, timelines, and priorities across leadership.
- Track key action items and ensure deadlines are met.
Project & Operations Support
- Help manage internal projects, workflows, and communications between departments.
- Organize and maintain internal documentation, tools, and task-tracking systems.
- Anticipate roadblocks and proactively surface updates or risks.
Customer Coordination
- Serve as a liaison between leadership and customers for high-touch communications.
- Support client onboarding, feedback loops, and follow-ups on deliverables.
- Help resolve customer issues by collaborating with product and technical teams.
Qualifications
- 3–5+ years of experience in a similar role (Project Coordinator, EA, Customer Success, etc.)
- Strong communication skills, both written and verbal
- Proven ability to manage multiple high-priority tasks and stakeholders
- Experience working directly with executive teams or cross-functional leadership
- Highly organized and tech-savvy (familiarity with tools like Confluence, Pipedrive, Slack, or similar)
- Comfortable in dynamic, fast-paced startup or growth-stage environments
- Professional, resourceful, and calm under pressure
Nice to Have
- Previous experience in a B2B SaaS or tech company
- Familiarity with CRM tools and customer engagement platforms
- Project management certification or training (PMP, CAPM, etc.)
Why Join Us?
- Work directly with visionary leaders on meaningful initiatives
- Be at the center of a growing, mission-driven organization
- Have a voice in shaping processes and culture
- Room to grow into a leadership or strategic role
Job Types: Full-time, Permanent
Pay: $50,747.62-$69,420.00 per year
Benefits:
- Dental care
- On-site parking
Work Location: In person
Expected start date: 2025-08-01
About SenseNet Inc.
Located in Vancouver, SenseNet stands at the forefront of tech innovation, delivering cutting-edge, data-driven solutions specifically tailored for IoT applications. Our current emphasis? Early wildfire detection.
Our unwavering mission: Shield communities from the devastating impacts of wildfires. We achieve this through bespoke hardware and software, harnessing a myriad of gas sensors for in-forest data collection, and utilizing state-of-the-art AI algorithms for cloud-based data processing.
What sets SenseNet apart is our strategic fusion of low power wide area networks, advanced 5G communication, and seamless IoT connectivity, ensuring effortless deployment across both remote and urban landscapes.
At the heart of SenseNet lies our sophisticated sensor network, bolstered by AI algorithms, expansive data analytics, and intuitive visualization dashboards. We transform raw data into actionable insights, presenting them to wildfire authorities via user-friendly web and mobile interfaces.
Our pioneering solutions have birthed two flagship products:
Tailored communication hardware and 5G-integrated sensors for expansive wildfire surveillance. A holistic web and mobile platform for data representation, fire risk assessment, and prompt wildfire alerts. Every SenseNet innovation is steeped in environmental stewardship. We're committed to not just mitigating environmental threats but also reducing greenhouse gas emissions, ensuring compliance, championing forest conservation, and elevating overall environmental performance.
Gazing into the future, SenseNet envisions broadening its horizons, targeting avant-garde, data-centric solutions encompassing areas like smart homes, pollution control, oil and gas leak detection, dam surveillance, and greenhouse oversight.
Project Coordinator / Customer Relations Specialist
Top Benefits
About the role
We’re looking for a proactive and highly organized Project & Customer Success Coordinator to support our executive team of CEO, CTO, and VP of Product-in keeping priorities aligned, initiatives on track, and communication clear across the organization. In addition to coordinating internal operations, this role will also manage and enhance our customer relationships, ensuring a seamless and satisfying experience for our clients.This hybrid position is ideal for someone who enjoys balancing strategic coordination with hands-on customer engagement, thrives in a fast-paced environment, and excels at keeping people and projects moving forward.
Key Responsibilities
- Support the CEO, CTO, and VP of Product with scheduling, meeting preparation, and follow-ups.
- Ensure alignment on goals, timelines, and priorities across leadership.
- Track key action items and ensure deadlines are met.
Project & Operations Support
- Help manage internal projects, workflows, and communications between departments.
- Organize and maintain internal documentation, tools, and task-tracking systems.
- Anticipate roadblocks and proactively surface updates or risks.
Customer Coordination
- Serve as a liaison between leadership and customers for high-touch communications.
- Support client onboarding, feedback loops, and follow-ups on deliverables.
- Help resolve customer issues by collaborating with product and technical teams.
Qualifications
- 3–5+ years of experience in a similar role (Project Coordinator, EA, Customer Success, etc.)
- Strong communication skills, both written and verbal
- Proven ability to manage multiple high-priority tasks and stakeholders
- Experience working directly with executive teams or cross-functional leadership
- Highly organized and tech-savvy (familiarity with tools like Confluence, Pipedrive, Slack, or similar)
- Comfortable in dynamic, fast-paced startup or growth-stage environments
- Professional, resourceful, and calm under pressure
Nice to Have
- Previous experience in a B2B SaaS or tech company
- Familiarity with CRM tools and customer engagement platforms
- Project management certification or training (PMP, CAPM, etc.)
Why Join Us?
- Work directly with visionary leaders on meaningful initiatives
- Be at the center of a growing, mission-driven organization
- Have a voice in shaping processes and culture
- Room to grow into a leadership or strategic role
Job Types: Full-time, Permanent
Pay: $50,747.62-$69,420.00 per year
Benefits:
- Dental care
- On-site parking
Work Location: In person
Expected start date: 2025-08-01
About SenseNet Inc.
Located in Vancouver, SenseNet stands at the forefront of tech innovation, delivering cutting-edge, data-driven solutions specifically tailored for IoT applications. Our current emphasis? Early wildfire detection.
Our unwavering mission: Shield communities from the devastating impacts of wildfires. We achieve this through bespoke hardware and software, harnessing a myriad of gas sensors for in-forest data collection, and utilizing state-of-the-art AI algorithms for cloud-based data processing.
What sets SenseNet apart is our strategic fusion of low power wide area networks, advanced 5G communication, and seamless IoT connectivity, ensuring effortless deployment across both remote and urban landscapes.
At the heart of SenseNet lies our sophisticated sensor network, bolstered by AI algorithms, expansive data analytics, and intuitive visualization dashboards. We transform raw data into actionable insights, presenting them to wildfire authorities via user-friendly web and mobile interfaces.
Our pioneering solutions have birthed two flagship products:
Tailored communication hardware and 5G-integrated sensors for expansive wildfire surveillance. A holistic web and mobile platform for data representation, fire risk assessment, and prompt wildfire alerts. Every SenseNet innovation is steeped in environmental stewardship. We're committed to not just mitigating environmental threats but also reducing greenhouse gas emissions, ensuring compliance, championing forest conservation, and elevating overall environmental performance.
Gazing into the future, SenseNet envisions broadening its horizons, targeting avant-garde, data-centric solutions encompassing areas like smart homes, pollution control, oil and gas leak detection, dam surveillance, and greenhouse oversight.