End User Services Technician (Mobility support)
Brampton, ON
Mid Level
Full-time
About the role
- Requirement: Full-time
- Brampton on
Job Expectations: Mobility (iOS, Android)
- Provide nationwide second level end user and on-site/remote support for IOS and Android.
- Place orders for new phone activations and upgrades.
- Recycle/reassign, decommission, and dispose of customer owner assets as per the customer defined process.
- Setup and deployment of new mobile devices for new hires and existing users.
- Perform mobile device management through VMware Workspace ONE admin and Intune sites including device enrollment, software installation, unlocking devices, and maintaining accounts/devices.
- Maintain inventory of corporate devices and accessories.
- Package and ship out devices to remote
- Maintain inventory of corporate
- Provide on-site hardware and software upgrades/rollouts as
- Manage escalations.
- Provide emergency on-site support Services including evenings and weekends, as
- Provide executive support (“White Glove”) after hours to users that are at the VP level or above for mobile devices.
- Provide off-hour support to remote/offshore users as
- Train or provide guidance to end-users on how to create tickets on the Service Now
- Escort all vendors as requested and directed by the
- Participate in the walk-up service (via ITHUB) for users who need immediate assistance with mobility issues as required.
- Provide dedicated on-site resources at assigned and non-manned sites at defined Loblaw, Shoppers Drug Mart, and remote office locations.
Qualifications:
- Post graduate degree in relevant Technology field
- Minimum 3 – 5 years of experience in repairing mobile devices.
- Previous experience providing Deskside
- Excellent customer service skills
- A+ Certification preferred
- ITIL Certification preferred
- Not required, French speaking/writing is a plus
Bona Fide Occupational Qualification:
- Must always be available onsite during the scheduled business
- Must possess a valid Class G driver’s license, and the ability to produce a clean driver’s abstract upon hire.
- Must be prepared to
- Must be prepared for after-hours
End User Services Technician (Mobility support)
Brampton, ON
Mid Level
Full-time
About the role
- Requirement: Full-time
- Brampton on
Job Expectations: Mobility (iOS, Android)
- Provide nationwide second level end user and on-site/remote support for IOS and Android.
- Place orders for new phone activations and upgrades.
- Recycle/reassign, decommission, and dispose of customer owner assets as per the customer defined process.
- Setup and deployment of new mobile devices for new hires and existing users.
- Perform mobile device management through VMware Workspace ONE admin and Intune sites including device enrollment, software installation, unlocking devices, and maintaining accounts/devices.
- Maintain inventory of corporate devices and accessories.
- Package and ship out devices to remote
- Maintain inventory of corporate
- Provide on-site hardware and software upgrades/rollouts as
- Manage escalations.
- Provide emergency on-site support Services including evenings and weekends, as
- Provide executive support (“White Glove”) after hours to users that are at the VP level or above for mobile devices.
- Provide off-hour support to remote/offshore users as
- Train or provide guidance to end-users on how to create tickets on the Service Now
- Escort all vendors as requested and directed by the
- Participate in the walk-up service (via ITHUB) for users who need immediate assistance with mobility issues as required.
- Provide dedicated on-site resources at assigned and non-manned sites at defined Loblaw, Shoppers Drug Mart, and remote office locations.
Qualifications:
- Post graduate degree in relevant Technology field
- Minimum 3 – 5 years of experience in repairing mobile devices.
- Previous experience providing Deskside
- Excellent customer service skills
- A+ Certification preferred
- ITIL Certification preferred
- Not required, French speaking/writing is a plus
Bona Fide Occupational Qualification:
- Must always be available onsite during the scheduled business
- Must possess a valid Class G driver’s license, and the ability to produce a clean driver’s abstract upon hire.
- Must be prepared to
- Must be prepared for after-hours