Company Overview

At Caesars Windsor, it is our mission to create the extraordinary ! One of over 50 Caesars Entertainment properties worldwide, we create spectacular worlds that immerse, inspire and connect you. We don't perform magic, we create it with excellence ! At the core of our mission and vision are three powerful values that set the tone for everything we do. Those values are: Blaze the Trail, All in one Service and Together We Win.

Job Summary:

We are seeking a V.I.P Services Representative to join our dynamic team at Caesars. In this role, you will provide customer service to our guests and assist the Player Development Department in operational areas including Host Office and Gaming Floor.

Responsibilities:

• Uses sound judgment and makes decisions in accordance with established Comp and Expense Guidelines.
• Gathers information from guests to assist in maintaining relationships with clientele and inputs applicable information into SMART, CMS, LMS and other systems as required.
• Handles difficult guests and situations in a calm, professional and prudent manner.
• Anticipates, responds to and consistently meets or exceeds the needs of guests including, but not limited to, transportation, accommodation, special events, and/or concert arrangements.
• Seamless coordination with PD Team and employees throughout property (e.g. Credit, Gaming, Hotel, Food & Beverage, Transportation) to create successful delivery of pre-trip itinerary.
• Informs guests of applicable promotions and/or special events that they qualify for.
• Promotes Caesars Rewards and the benefits of consolidating play within the Caesars Brand.
• Communicates with other departments to arrange special guests requests.
• Complies with Caesars Windsor policies and procedures.
• Performs any and all related tasks as assigned by management.
• Upholds the highest standard of internal and external customer service at all times

Requirements:

• Equivalent to a High School Diploma.
• Minimum two years experience in a casino/hospitality environment related to Customer Service or experience deemed acceptable by Windsor Casino Limited.
• Ability to communicate effectively, both verbally and in writing.
• Ability to obtain a Gaming Employee License.

Physical Demands:

• Physical effort requiring manual dexterity is frequently required. (i.e. between 25% and 75% of time on the job)
• The work position most commonly assumed by the person performing this job is prolonged standing or walking.
• Physical exertion brings on a limited amount of physical fatigue.
• Must be able to work all shifts.
• On call twenty-four hours.

Applicants must be at least 19 years of age to work for Caesars Windsor.

Caesars Windsor has created policies and procedures to meet the required Accessibility Standards for Customer Service, Ontario Regulation 29/07 under the Accessibility for Ontarians with Disabilities Act. 2005. Accommodations are available for applicants with disabilities. If you require accommodation, please contact us in order to determine an acceptable format.

Job Type: Permanent

Expected hours: 32 – 40 per week

Benefits:

• Company events
• Company pension
• Dental care
• Disability insurance
• Discounted or free food
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Store discount
• Vision care
• Wellness program

Work Location: In person