ABOUT US

RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.

The company’s marketplace brands include Ritchie Bros., the world’s largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global’s portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.

ABOUT THE TEAM

We conduct hundreds of live auctions each year around the world. It takes a hardworking team of energetic people in a wide variety of full-time and part-time roles to conduct a successful multi-million dollar auction – from equipment inspectors, yard managers and operators to administrative staff and customer service representatives.

• RESPONSIBILITIES

• Gérer un standard téléphonique à volume élevé recevant les demandes des clients et aider les clients à utiliser tous les services de Ritchie Bros.

• Capacité à expliquer le fonctionnement des enchères et des enchères sans réserve

• Accompagner les clients pendant le processus d'inscription aux enchères pour les enchères en ligne

• Résoudre les problèmes et suivre les interactions liées aux comptes clients

• Fournir des informations relatives aux enchères et aux équipements passés et à venir

• Aider aux appels téléphoniques des comptes clients après-vente et au traitement des paiements

• Veiller à ce qu'un service client de qualité supérieure soit fourni à tout moment à tous les clients Fournir un soutien administratif supplémentaire si nécessaire

• Manage a high-volume switchboard receiving customer inquiries and assist customers in using all Ritchie Bros. services.

• Ability to explain how auctions and no-reserve auctions work.

• Assist customers during the auction registration process for online auctions.

• Resolve issues and track interactions related to customer accounts

• Provide information about past and upcoming auctions and equipment

• Assist with after-sales customer account phone calls and payment processing

• Ensure that superior customer service is provided to all customers at all times

• Provide additional administrative support as needed

• QUALIFICATIONS

• Expérience professionnelle antérieure où vous avez travaillé en personne avec des clients

• Expérience de l'utilisation d'ordinateurs et capacité d'apprendre à utiliser de nouvelles technologies et de nouveaux logiciels

• Un engagement à fournir un service client fantastique

• Capable de bien travailler et de maintenir une attitude positive dans des situations de haute pression

• Une personnalité amicale, extravertie et patiente

• Vous aimez travailler au sein d'une équipe et intervenir là où vous en avez le plus besoin. Cela ne vous dérange pas de travailler dur et vous aimez vous amuser au travail

• Previous work experience where you have worked face-to-face with customers

• Experience using computers and ability to learn how to use new technologies and software

• A commitment to providing fantastic customer service

• Able to work well and maintain a positive attitude in high-pressure situations

• A friendly, outgoing, and patient personality

• You enjoy working as part of a team and stepping in where you are most needed. You don't mind working hard and enjoy having fun at work

Ce que nous offrons:

• Salaire horaire + heures supplémentaires rémunérées Formation continue, développement professionnel

What we offer:

• Hourly wage + paid overtime
• Continuing education, professional development