Senior Accounts Receivable & Collections Specialist
Top Benefits
About the role
ABOUT US
We are an award-winning organization, with 75 years under our belt, dedicated to keeping communities safe in the areas of fire protection, security, and life safety. We currently have over 230 talented individuals across 4 business units – Richmond (our Headquarters), Calgary, Toronto and Texas.
Our Finance Team is an integral part of our Corporate Shared Services group which provides support to both divisions of Radius, Fire & Security. As we continue to expand, we are eager to attract and retain top talent who are passionate about being part of an organization that’s sole purpose is taking care of the communities in which we serve.
VALUE OF THIS ROLE
As a vital member of the Accounts Receivable team in our Richmond Headquarters, you will play a pivotal role in managing the collection of overdue accounts, fostering positive customer relationships, contributing to process improvement initiatives, and providing cross-departmental support to drive overall business success.
We’re seeking a candidate with strong foundational skills, strategic thinking, and clear leadership potential. This role offers a unique opportunity for growth, with the expectation that it will evolve into a leadership position as the team and business expand in line with our long-term vision. Come be part of the magic that is Radius.
CORE AREAS OF RESPONSIBILITY
70% - Collections
- Oversee and manage the collection process for all assigned accounts, ensuring timely collection of outstanding payments. Our high-volume AR listing include commercial and residential customers, property management companies and strata corporations.
- Monitor and analyze collection list to identify overdue accounts and prioritize collection efforts.
- Prepare regular status update reports to Controller and VP, Finance.
- Foster strong relationships by delivering legendary customer service.
- Communicate personally by both phone and/or email to follow up on outstanding invoices and resolve disputes or billing discrepancies.
- Accurately document all conversations (phone or email) in customer’s account and protect their confidential information.
- Handle specific construction companies who require CCDC statutory declarations for payment purposes.
- Participate in cross-functional collaboration with internal sales, customer service, and finance teams to resolve billing and payment issues and support shared goals.
20% - AR & Administration
- Respond to customer AR-related inquiries received over phone or email.
- Backup support for setting up new customer accounts in accounting software.
- Backup support for daily AR EFT and cheque deposits, applications in accounting software and processing of customer credit card payments.
10% – Team Lead Apprentice
- Manage complex and escalated accounts.
- Perform account reconciliations and support the resolution of client discrepancies, liaising with sales, finance, and other departments as needed.
- Participate in process improvement initiatives to optimize AR and collections workflows and recommend strategies to improve efficiency.
- Policy and compliance oversight to ensure adherence to company credit and collections policies, as well as regulatory and audit requirements.
We are in progress implementing a new ERP system, which will improve our current collections process and provide opportunities to shift time allocation from Collections to increased Team Lead responsibilities.
*Please note: this is not an exhaustive list, and other responsibilities may be added to the role as needed.
OUR IDEAL CANDIDATE
- Champion of Company DNA and Culture: Embrace and promote our values and culture in all aspects of your work. Make it your mission to drive solutions to minimize or eliminate I.T. headaches for the business.
- Experience: 3+ years of Account Receivable and Collections experience with commercial collections handling global customers.
- Education: Diploma/Degree in Accounting (preferred)
- Accountability: Embrace a "The Train Stops Here" mindset, taking full responsibility for your work and taking things to the finish line.
- Organization & Detail-Orientation Skills: drive for precision and quality in everything you do. An ability to keep on task despite routine duties and competing priorities.
- Customer Service: Professionally represent the company and work with our valued customers to support with billing inquiries and encourage prompt payments.
- Effective Communication: Excellent written and verbal communication, which includes the ability to listen, comprehend, collaborate, and share ideas.
- Computer Skills: Proficient with the use of Microsoft Office programs, particularly Excel (ability to do VLookups, Pivot Tables, Mail Merge). Ability to quickly learn new computer systems would be important, especially as we are heading into an ERP implementation.
WHY OUR TEAM LOVES WORKING HERE
- Job stability! Our company was deemed an essential service and we were lucky to continue to serve our communities during the pandemic. Our company is continuing to grow year over year, and we have exciting expansion plans for the future!
- Extended health and dental benefits, including RRSP Matching, Employee Family & Assistance Program, and a Monthly-Profit Sharing Bonus
- Bonus Stat Holiday – Boxing Day (Canadian Units)
- Learning and development opportunities to grow within the business (including paid training both internal and external)
- Paid association dues (if applicable)
- Fun-loving team environment with various company events (team outings, virtual gaming, pub nights, spirit weeks, community involvement/volunteer activities, etc.)
- Ability to make an impact – we welcome your ideas and love when our team members get to see their initiatives come to fruition
- Central location located right next to the river, with a lovely walking path available on lunch breaks. Minutes-drive away from Queensborough shopping center
- We have a strong brand reputation, and people are proud to work for a place that is a staple in our communities (check out our Indeed Employer Reviews or Google Reviews)
Job Types: Full-time, Permanent
Pay: From $27.00 per hour
Expected hours: 40 per week
Benefits:
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- RRSP match
- Tuition reimbursement
- Vision care
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Richmond, BC V6W 1J5: reliably commute or plan to relocate before starting work (required)
Application question(s):
- What is your working status in Canada (work/study permit, PR, citizen)? If on a work permit, please explain where you are in the process of getting your PR.
Work Location: In person
About The Radius Group
Haven’t won the lottery yet?
It’s ok.
Neither have any of us here at The Radius Group. Early retirement isn’t in the cards.
But guess what?
We’re making the BEST of it – literally!
In 2023, our merry team won the Richmond Chamber of Commerce’s Business Excellence award for “Large Business of the Year”.
We do a lot of things right (we say this humbly, of course). But what we do BEST, and what primarily won us this award, is our CULTURE.
Backed by our unique “DNA” Principles (30 in total), our culture is the ideal mix of fun and professional.
We laugh. We have a good time. We look out for each other.
But while we like to keep things fairly loose, we’re DEAD serious about what we do:
We keep communities safe.
Indeed, protecting people is central to everything we do. And we’ve been doing it for a while…
…for The Radius Group is BC’s oldest and largest fire protection, fire safety, and commercial security company. Our security division (Radius Security) is helping us make our mark across the map, as we have established offices (and wicked teams) in Alberta, Ontario and Texas.
Yup, Texas (the reasons are manifold, but the fact that Texans know their way around a BBQ certainly had something to do with it).
But no matter the office, working here is NOT just a job. It is a career that you can brag about. Whether you're here doing data entry, helping prospect new customers, answering customer inquiries, designing or installing the newest and greatest Remote Guarding Security system (our beautiful one-of-a-kind tailor-made security systems), inspecting and filling an extinguisher, in the field doing inspection or repairs, or balancing budgets in Accounting - every SINGLE role is needed to make this engine work.
At The Radius Group, you’ll find everything you need:
Culture (non-stuffy, family-owned, certified fun)
Meaning (ensuring people are safe with regards to fire prevention and security)
Stability (safety never sleeps; demand for our services is steady and reliable)
Like always, we're on the hunt for the BEST talent and teammates out there. People who will help us achieve some exciting goals in the next few years... from business expansion, team growth, new product development, leaning-out our internal processes (and the list goes on…)
Are you ready to make a difference, and become a hero without a cape?
Come build your career with us... and have fun while doing so!
P.S. Not only do we take care of our communities through the services we offer, we also feel it is our RESPONSIBILITY to take care of our community at large. Through our employee-led COMMUNITY MATTERS team, we have created some incredible partnerships with organizations across B.C. that help either support youth facing barriers or families impacted by the devastation of fire. If this is an area meaningful to you, we recommend you visit this page to learn more: https://www.radiussecurity.com/community-matters
Senior Accounts Receivable & Collections Specialist
Top Benefits
About the role
ABOUT US
We are an award-winning organization, with 75 years under our belt, dedicated to keeping communities safe in the areas of fire protection, security, and life safety. We currently have over 230 talented individuals across 4 business units – Richmond (our Headquarters), Calgary, Toronto and Texas.
Our Finance Team is an integral part of our Corporate Shared Services group which provides support to both divisions of Radius, Fire & Security. As we continue to expand, we are eager to attract and retain top talent who are passionate about being part of an organization that’s sole purpose is taking care of the communities in which we serve.
VALUE OF THIS ROLE
As a vital member of the Accounts Receivable team in our Richmond Headquarters, you will play a pivotal role in managing the collection of overdue accounts, fostering positive customer relationships, contributing to process improvement initiatives, and providing cross-departmental support to drive overall business success.
We’re seeking a candidate with strong foundational skills, strategic thinking, and clear leadership potential. This role offers a unique opportunity for growth, with the expectation that it will evolve into a leadership position as the team and business expand in line with our long-term vision. Come be part of the magic that is Radius.
CORE AREAS OF RESPONSIBILITY
70% - Collections
- Oversee and manage the collection process for all assigned accounts, ensuring timely collection of outstanding payments. Our high-volume AR listing include commercial and residential customers, property management companies and strata corporations.
- Monitor and analyze collection list to identify overdue accounts and prioritize collection efforts.
- Prepare regular status update reports to Controller and VP, Finance.
- Foster strong relationships by delivering legendary customer service.
- Communicate personally by both phone and/or email to follow up on outstanding invoices and resolve disputes or billing discrepancies.
- Accurately document all conversations (phone or email) in customer’s account and protect their confidential information.
- Handle specific construction companies who require CCDC statutory declarations for payment purposes.
- Participate in cross-functional collaboration with internal sales, customer service, and finance teams to resolve billing and payment issues and support shared goals.
20% - AR & Administration
- Respond to customer AR-related inquiries received over phone or email.
- Backup support for setting up new customer accounts in accounting software.
- Backup support for daily AR EFT and cheque deposits, applications in accounting software and processing of customer credit card payments.
10% – Team Lead Apprentice
- Manage complex and escalated accounts.
- Perform account reconciliations and support the resolution of client discrepancies, liaising with sales, finance, and other departments as needed.
- Participate in process improvement initiatives to optimize AR and collections workflows and recommend strategies to improve efficiency.
- Policy and compliance oversight to ensure adherence to company credit and collections policies, as well as regulatory and audit requirements.
We are in progress implementing a new ERP system, which will improve our current collections process and provide opportunities to shift time allocation from Collections to increased Team Lead responsibilities.
*Please note: this is not an exhaustive list, and other responsibilities may be added to the role as needed.
OUR IDEAL CANDIDATE
- Champion of Company DNA and Culture: Embrace and promote our values and culture in all aspects of your work. Make it your mission to drive solutions to minimize or eliminate I.T. headaches for the business.
- Experience: 3+ years of Account Receivable and Collections experience with commercial collections handling global customers.
- Education: Diploma/Degree in Accounting (preferred)
- Accountability: Embrace a "The Train Stops Here" mindset, taking full responsibility for your work and taking things to the finish line.
- Organization & Detail-Orientation Skills: drive for precision and quality in everything you do. An ability to keep on task despite routine duties and competing priorities.
- Customer Service: Professionally represent the company and work with our valued customers to support with billing inquiries and encourage prompt payments.
- Effective Communication: Excellent written and verbal communication, which includes the ability to listen, comprehend, collaborate, and share ideas.
- Computer Skills: Proficient with the use of Microsoft Office programs, particularly Excel (ability to do VLookups, Pivot Tables, Mail Merge). Ability to quickly learn new computer systems would be important, especially as we are heading into an ERP implementation.
WHY OUR TEAM LOVES WORKING HERE
- Job stability! Our company was deemed an essential service and we were lucky to continue to serve our communities during the pandemic. Our company is continuing to grow year over year, and we have exciting expansion plans for the future!
- Extended health and dental benefits, including RRSP Matching, Employee Family & Assistance Program, and a Monthly-Profit Sharing Bonus
- Bonus Stat Holiday – Boxing Day (Canadian Units)
- Learning and development opportunities to grow within the business (including paid training both internal and external)
- Paid association dues (if applicable)
- Fun-loving team environment with various company events (team outings, virtual gaming, pub nights, spirit weeks, community involvement/volunteer activities, etc.)
- Ability to make an impact – we welcome your ideas and love when our team members get to see their initiatives come to fruition
- Central location located right next to the river, with a lovely walking path available on lunch breaks. Minutes-drive away from Queensborough shopping center
- We have a strong brand reputation, and people are proud to work for a place that is a staple in our communities (check out our Indeed Employer Reviews or Google Reviews)
Job Types: Full-time, Permanent
Pay: From $27.00 per hour
Expected hours: 40 per week
Benefits:
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- RRSP match
- Tuition reimbursement
- Vision care
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Richmond, BC V6W 1J5: reliably commute or plan to relocate before starting work (required)
Application question(s):
- What is your working status in Canada (work/study permit, PR, citizen)? If on a work permit, please explain where you are in the process of getting your PR.
Work Location: In person
About The Radius Group
Haven’t won the lottery yet?
It’s ok.
Neither have any of us here at The Radius Group. Early retirement isn’t in the cards.
But guess what?
We’re making the BEST of it – literally!
In 2023, our merry team won the Richmond Chamber of Commerce’s Business Excellence award for “Large Business of the Year”.
We do a lot of things right (we say this humbly, of course). But what we do BEST, and what primarily won us this award, is our CULTURE.
Backed by our unique “DNA” Principles (30 in total), our culture is the ideal mix of fun and professional.
We laugh. We have a good time. We look out for each other.
But while we like to keep things fairly loose, we’re DEAD serious about what we do:
We keep communities safe.
Indeed, protecting people is central to everything we do. And we’ve been doing it for a while…
…for The Radius Group is BC’s oldest and largest fire protection, fire safety, and commercial security company. Our security division (Radius Security) is helping us make our mark across the map, as we have established offices (and wicked teams) in Alberta, Ontario and Texas.
Yup, Texas (the reasons are manifold, but the fact that Texans know their way around a BBQ certainly had something to do with it).
But no matter the office, working here is NOT just a job. It is a career that you can brag about. Whether you're here doing data entry, helping prospect new customers, answering customer inquiries, designing or installing the newest and greatest Remote Guarding Security system (our beautiful one-of-a-kind tailor-made security systems), inspecting and filling an extinguisher, in the field doing inspection or repairs, or balancing budgets in Accounting - every SINGLE role is needed to make this engine work.
At The Radius Group, you’ll find everything you need:
Culture (non-stuffy, family-owned, certified fun)
Meaning (ensuring people are safe with regards to fire prevention and security)
Stability (safety never sleeps; demand for our services is steady and reliable)
Like always, we're on the hunt for the BEST talent and teammates out there. People who will help us achieve some exciting goals in the next few years... from business expansion, team growth, new product development, leaning-out our internal processes (and the list goes on…)
Are you ready to make a difference, and become a hero without a cape?
Come build your career with us... and have fun while doing so!
P.S. Not only do we take care of our communities through the services we offer, we also feel it is our RESPONSIBILITY to take care of our community at large. Through our employee-led COMMUNITY MATTERS team, we have created some incredible partnerships with organizations across B.C. that help either support youth facing barriers or families impacted by the devastation of fire. If this is an area meaningful to you, we recommend you visit this page to learn more: https://www.radiussecurity.com/community-matters