Title: Java L2 Support System Engineer

Location: Toronto, ON(Hybrid)

Duration: 6+ months

Job Summary:

We are seeking a highly skilled and experienced  System Engineer  to join our L2 support team. The ideal candidate will have a strong background in  Java debugging ,  production support , and  monitoring tools , with a proven track record of resolving complex L2 tickets in a fast-paced environment.

Key Responsibilities:

• Provide  Level 2 (L2) support

   for Java-based enterprise applications.

• Troubleshoot and debug  Java code

   to resolve production issues.

• Monitor application performance using tools like  Splunk

  ,  AppDynamics

  , or  New Relic

  .

• Collaborate with L1 support, development, and QA teams to ensure timely resolution of incidents.

• Analyze logs, identify root causes, and implement fixes or workarounds.

• Maintain documentation for recurring issues and resolution steps.

• Participate in  on-call rotation

   and provide support during off-hours as needed.

• Ensure adherence to  SLA timelines

   and escalate critical issues appropriately.

• Contribute to continuous improvement by identifying automation opportunities and process enhancements.

Required Skills & Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.

• 8+ years of experience in  Java development/support

   roles.

• Strong hands-on experience with  Java 1.7/1.8

  ,  J2EE

  ,  Servlets

  , and  JSP

  .

• Proficient in  SQL/PL-SQL

   and database troubleshooting (Oracle, MySQL).

• Experience with  log analysis tools

   (e.g., Splunk, ELK).

• Familiarity with  CI/CD pipelines

  ,  Git

  , and  DevOps practices

  .

• Excellent problem-solving and analytical skills.

• Strong communication skills and ability to work in a global team environment.