About the role
Millcroft Inn & Spa is currently seeking a full-time Porter to join our growing Team!
The role of the Porter is to ensure that all food and beverage related facilities are set up, dissembled and/or maintained as per the standard operating guidelines for events such as conferences, meeting and special occasions.
Duties and Responsibilities:
Primary Responsibilities:
- Provide personalized and exceptional guest service at every given opportunity.
- Meeting established up-selling and sales goals.
- Responsible for setting up tables, chairs, linens and tableware in appropriate fashion for banquets, dinners, coffee breaks and special occasions.
- Ensures that facilities being used are clean and set up as per the supervisor’s direction.
- Adds and removes coffee station supplies as required throughout conferences and/or meetings.
- Completes duty sheets, audio-visual sheets, billing information and other paperwork as required.
- Having a thorough knowledge of Lais Hotel Properties’ products and services.
- Suggesting additional product and services meeting our Guests’ specific preferences.
- Assessing Guests’ individual needs to meet standards for additional products and services.
- Actively seeking ways to meet Guests’ product or service needs.
- All other duties as assigned.
Professional Requirements:
-
Minimum of Grade 10 Education.
-
6 months experience in a similar position. Previous up-selling and/or sales experience is considered an asset.
Personal Attributes:
- Excellent communication skills.
- Confidence in selling and up-selling products and services.
- Positive sales oriented personality.
- Desire to meet goals. Ethical and honest.
Physical Requirements:
- Heavy lifting of furniture and trays (up to 75lbs.)
- Standing for extended period of time.
While we welcome all applications, only those selected for an interview will be contacted.
Accessibility accommodations will be made for job candidates upon request
Monday to Friday. Weekends as needed.
About Vintage Hotels
Vintage Hotels is a collection of four diamond luxury hotels located in Niagara-on-the-Lake, Caledon, Jordan and Stratford. Escape to luxury accommodations, award-winning cuisine and world-class spas all of which are steeped with vintage charm and are enhanced with modern amenities. Vintage Hotels is committed to creating exceptional experiences for our guests while providing superior service with the finest attention to detail.
About the role
Millcroft Inn & Spa is currently seeking a full-time Porter to join our growing Team!
The role of the Porter is to ensure that all food and beverage related facilities are set up, dissembled and/or maintained as per the standard operating guidelines for events such as conferences, meeting and special occasions.
Duties and Responsibilities:
Primary Responsibilities:
- Provide personalized and exceptional guest service at every given opportunity.
- Meeting established up-selling and sales goals.
- Responsible for setting up tables, chairs, linens and tableware in appropriate fashion for banquets, dinners, coffee breaks and special occasions.
- Ensures that facilities being used are clean and set up as per the supervisor’s direction.
- Adds and removes coffee station supplies as required throughout conferences and/or meetings.
- Completes duty sheets, audio-visual sheets, billing information and other paperwork as required.
- Having a thorough knowledge of Lais Hotel Properties’ products and services.
- Suggesting additional product and services meeting our Guests’ specific preferences.
- Assessing Guests’ individual needs to meet standards for additional products and services.
- Actively seeking ways to meet Guests’ product or service needs.
- All other duties as assigned.
Professional Requirements:
-
Minimum of Grade 10 Education.
-
6 months experience in a similar position. Previous up-selling and/or sales experience is considered an asset.
Personal Attributes:
- Excellent communication skills.
- Confidence in selling and up-selling products and services.
- Positive sales oriented personality.
- Desire to meet goals. Ethical and honest.
Physical Requirements:
- Heavy lifting of furniture and trays (up to 75lbs.)
- Standing for extended period of time.
While we welcome all applications, only those selected for an interview will be contacted.
Accessibility accommodations will be made for job candidates upon request
Monday to Friday. Weekends as needed.
About Vintage Hotels
Vintage Hotels is a collection of four diamond luxury hotels located in Niagara-on-the-Lake, Caledon, Jordan and Stratford. Escape to luxury accommodations, award-winning cuisine and world-class spas all of which are steeped with vintage charm and are enhanced with modern amenities. Vintage Hotels is committed to creating exceptional experiences for our guests while providing superior service with the finest attention to detail.