PAG Direct/Vicimus is looking for an Inside Sales / Business Development Representative!

We are looking for an individual who will focus on the life cycle of the sale and putting the customer first! Booking appointments based on the dealerships target volume, as well as educates on manufacturers programs, review inventory availability and go for the close! With setting appointments, our Inside Sales team also maintains the upkeep of the data base in order to create a personable relationship with the customer while obtaining all avenues of contact for future reference.

Perks:

• Competitive benefits plan, including an Employee Assistance Program; eligible after 3 months
• Learning opportunities to help you grow and support your professional development
• Proactive and knowledgeable management
• Generous employee discounts

Work Schedule:

5 working days a week between the following shifts:

• Monday to Friday - Various Shifts Available : 1) 9am to 5pm, 2) 10am to 6pm, 3) 1pm to 9pm
• Saturdays: 8:30am to 6pm
• Sundays: 8:30am to 5pm

This is a hybrid role and you will be required to work in the office. Work from home is available if you are working the last shift on weekdays (1pm to 9pm) or on weekends.

Job Responsibilities:

• Managing all inbound and outbound communication – Respond to all Customers inquiries though phone or email providing the highest degree of customer service.
• Coordinating appointments – Coordinate customer’s appointments to fit both the needs of the customers as well as the needs of the dealership.
• Data Management – Accurately review and enter all customers’ appointments, inquiries and/or concerns into the dealership’s software ecosystem.
• Create and foster relationships with customers to help generate sales growth
• Build personal rapport with our customers
• Working directly with management teams to provide to customers the best experience
• Hit individual goals and overall team objectives
• Open and be receptive to new ideas and adapt easily to change
• Customer satisfaction
• Contribution of ideas to upper management in streamlining processes and looking for ways to improve any gaps in the current process
• Dependable and bring a great attitude and positive energy every day
• Opportunity for growth within the organization

Qualifications:

• 1-2 years of sales experience with a proven track record of closing sales– show us what you’ve accomplished
• At least 1 year's experience in either inside sales, telemarketing, or working with software and/or digital solutions
• Experience working in automotive industry, specifically automotive knowledge, sales processes, systems & internal operations is an asset
• Ability to prioritize and quickly respond to customer requests
• Have a solid understanding of the sales life cycle
• Excellent and persuasive communication skills, both written and oral
• Strong negotiation skills and positive attitude
• Strong computer literacy skills and creative on the spot thinking
• Additional languages: Farsi, Hindi, Cantonese/Mandarin, Russian would be an asset
• Valid OMVIC License would be a valuable asset
• Call centre experience will be a valuable asset

Upon request, PAG Direct/Vicimus will provide reasonable accommodation for persons with disabilities to support participation of candidates in all aspects of the recruitment process. All qualified applicants will receive consideration for employment.

We offer competitive compensation and benefits, management support, great team atmosphere and training programs. If the above meets your qualifications and interests, please send your resume and a cover letter in confidence. We thank all interested candidates, however, only those being considered will be contacted.

Job Types: Full-time, Permanent

Additional pay:

• Bonus pay

Benefits:

• Dental care

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday
• Weekends as needed

Application question(s):

• Do you have any automotive knowledge?

Experience:

• Call center: 1 year (preferred)
• internet sales: 1 year (preferred)

Licence/Certification:

• OMVIC license (preferred)

Work Location: Hybrid remote in Thornhill, ON L4J 1V8