Location: Vancouver, BC

Status: Regular Full-Time

Affiliation: British Columbia General Employees’ Union (BCGEU)

Salary range: Job Class 13 ($61,705 - $70,446) *under review*

Competition #: B019-25

Application Deadline: July 3, 2025

VALUES STATEMENT:

Our commitment to the principles of fundamental justice embedded in the Charter of Rights and Freedoms, and to Truth and Reconciliation, and Equity, Diversity, and Inclusion is ambitious and foundational. It informs everything we do, as we defend liberty, equality, autonomy, and dignity; as we dismantle colonization, racism, sexism, transphobia and homophobia, and all discrimination. These are our values, and they inform our hiring practices too. Our business is aiding people in severe legal distress and necessitates internal and external alignment of practicing these values. Integrating Truth and Reconciliation, and Equity, Diversity, and Inclusion throughout every aspect of Legal Aid BC is critical to building that culture, and we prioritize ongoing resources to achieve that goal.

We are seeking a Case Management Coordinator to join our team.

The Opportunity

As a Case Management Coordinator, your primary function is to review and assess requests from lawyers for fees and disbursements which require authorization under the LABC Tariff. Make decisions on requests within defined thresholds, review, assess and manage requests requiring decision by the Lawyer Services Department.

Key accountabilities include, but aren't limited to:

• Assess requests using knowledge of the justice system and court or tribunal procedures (including, criminal, family, CFCSA, immigration and duty counsel); the LABC Tariff, Intake policies and procedures and case management authorization guidelines/manual;
• Determine reasonableness and necessity of requests; make decisions on requests within defined thresholds; review and assess requests requiring decision by the Legal Services Department (ensuring complex requests contain required and sufficient case history and details);
• Consult with supervisor, manager, audit staff, lawyers in the Legal Services Department or Case Review Lawyers on questionable requests;
• Attend and participate in meetings about authorization guidelines and processes with the Legal Services Department (including with contract/case review lawyers) as directed by supervisor;
• Maintain case management authorization guidelines/manual;
• Attend and participate on various internal advisory groups or committees to assist in development of new or changes to existing processes, policies or procedures relating to case management (i.e. CIS, CCM and LABC Online enhancements, Tariff revisions, joint LAR/Intake/Policy working group) as directed by supervisor;
• As requested, liaise with outside agencies to provide information relating to case management;

Who We Are

Legal Aid BC (LABC) is a non-profit organization established by the Legal Services Society Act in 1979. Our mission is to provide legal information, advice, and representation services to BC's most vulnerable and marginalized citizens who lack the necessary resources to effectively access the justice system when their families, freedom, or safety are at risk. Our vision is to see BC’s legal system transformed, by the way LABC represents our clients, into one more equitable and inclusive with a mission to strengthen client-centred legal help for British Columbians experiencing barriers accessing the legal system.

At LABC, we know that our continued ability to help the people who need us is due to the hardworking individuals who make up our team, dedicated to making a difference in the lives of people in need. We foster a positive culture of open communication for our team to thrive within, underpinned by our values of client focus, advancing Truth and Reconciliation, and Equity, Diversity and Inclusion, and change through leadership.

Legal Aid BC is in the early stages of, and committed to a transformative journey of embedding Truth and Reconciliation, and Equity, Diversity and Inclusion in all aspects of our work. We seek talent from equity seeking groups, including but not limited to individuals who self-identify as First Nations, Inuit, or Metis descent, persons with diverse abilities, gender diverse, racialized, and members of the 2SLGBTQIA+ community, be a part of this exciting stage of Legal Aid BC’s growth. We care deeply about the culture we are building and are looking for staff members who not only excel in their respective areas but are also passionate about supporting the people we serve and each other. If this resonates with you, we encourage you to apply. All interested and eligible applicants will be considered with due consideration to all protected grounds under the BC Human Rights Code. If we can do anything to make your application experience a positive and equitable one, we want to hear from you on what we can do better.

The Ideal Candidate

You have:

• Grade 12 supplemented by legal courses
• Minimum 4 years relevant experience as outlined in rated requirements
• Minimum typing speed 40 wpm
• Intermediate skill in MS Word
• Intermediate skill in MS Excel
• Working knowledge of Outlook & Windows
• OR an equivalent combination of education/experience

We Offer

A competitive annual salary, as well as a comprehensive benefits package (based on your employment status and affiliation including:

• Four weeks paid vacation to start that grows the longer you are with LABC
• An excellent employee benefits package, where premiums are 100% paid by LABC
• A generous defined benefit pension plan
• Support for training and development
• An Employee and Family Assistance program
• The opportunity to participate in various Employee programs (Employee Wellness, etc.)
• Support for a healthy work/life balance
• Generous leave provisions (sick time, special leaves)
• 13 paid statutory holidays
• An opportunity for a flexible hybrid work arrangement for some positions (LABC reserves the right to change this policy at any time)
• Transit friendly employer for eligible staff to have their commute subsidized
• Dog-friendly offices
• Dedicated Cultural Leave provisions for Indigenous employees
• An Equity, Diversity and Inclusion Council, and Indigenous employees Council and Accessibility Committee of employees from equity-seeking groups that advises on ongoing improvements and investments in Equity, Diversity and Inclusion at our workplace

Job Type: Full-time

Pay: $61,705.00-$70,446.00 per year

Benefits:

• Company pension
• Dental care
• Employee assistance program
• Extended health care
• Paid time off
• Wellness program

Work Location: In person