Job Summary & Requirements The Manager, Facilities and Building Operations provides leadership and strategic direction for the Facilities and Building Operations department at Royal Victoria Regional Health Centre (RVH). This role is primary accountable for the safe, reliable and efficient operation of RVH’s physical plant and grounds encompassing nearly 1,000,000 square feet across the main site and off-site locations. The Manager is responsible for planning long-term infrastructure needs and ensuring that all architectural, structural, electrical, mechanical and HVAC systems are fully operational, compliant and effectively maintained. The Manager oversees a team consisting of two full-time Supervisors, a Coordinator and 1 Administrative Assistant, with indirect oversight of approximately 20 front line staff. Together with the Supervisors, the Manager ensures 24/7 on-call coverage of staff to respond to incidents or emergencies, safeguarding the facility’s operations and continuity of service.

Responsibilities: Budgeting and Finance

• Develop, monitor, and manage both capital and operating budgets for the Facilities and Building Operations department.
• Identify variances and implement action plans to maintain financial targets.
• Lead the development, negotiation, and management of service contracts and vendor agreements.
• Ensure financial performance aligns with strategic and operational goals.

Human Resources Management

• Oversee daily operations including resource planning, staffing decisions, and scheduling.
• Establish performance expectations, conduct performance evaluations, and manage performance and disciplinary matters.
• Foster a positive, collaborative work environment aligned with RVH’s mission, vision, and values.
• Ensure staff are supported with the necessary resources, tools, and training to perform their duties safely and effectively.
• Develop and implement departmental policies and procedures in alignment with legislative and organizational requirements.

Departmental Operations

• Provide direct supervision to two (2) Supervisors, (1) Coordinator and one (1) Administrative Assistant, and indirect oversight to approximately 25 frontline staff.
• Lead the resolution of operational issues and ensure consistent service delivery across all hospital sites.
• Oversee the development and implementation of systems and methodologies to improve daily operations.
• Monitor building and plant operations to ensure compliance with all applicable regulations, codes, and standards.
• Act as a liaison with internal leaders to support operational needs and resolve service-related concerns.
• Respond to and manage complaints, providing a professional and solutions-focused approach.

Administration

• Develop and maintain departmental policies and procedures.
• Contribute to annual operational planning and align department initiatives with RVH’s strategic plan.
• Represent RVH Facilities on internal and external committees
• Lead or support the development of Requests for Proposals (RFPs), tender documents, and service contracts.
• Identify and implement opportunities to expand or enhance services in support of clinical and organizational needs.

Regulatory Compliance

• Ensure departmental activities meet all applicable government regulations and hospital policies.
• Lead or support reporting related to Ministry requirements, including critical incident investigations and Ministry of Labour reports.
• Maintain up-to-date knowledge of relevant codes, legislation, and best practices in facilities and building operations

Qualifications: Education:

• Undergraduate Degree in Engineering, Construction Management, Facilities Management or related field
• Health and Safety certification preferred
• Consideration will be given to a candidate with a trade license and leadership experience in a hospital setting

Experience:

• Minimum of ten (10) plus years’ experience in hospital building operations, plant management, or construction environment.
• Minimum of five (5) year experience in a leadership or management role preferably in a unionized environment
• Experience in a complex, multi-site healthcare environment is preferred
• Demonstrated experience in capital project and renovation planning
• Proven project management experience, including coordination of multiple concurrent projects
• Experience managing vendor and contractor and contractor relationships
• Hands-on experience with fire panels, elevators, Building Automation Systems, HVAC, plumbing, electrical and mechanical systems
• Strong knowledge of building codes and fire regulations
• Ability to read and interpret blueprints, schematics, AutoCAD drawings, and technical manuals

Competencies:

• Excellent verbal and written communication skills
• Strong critical thinking, strategic planning, and problem-solving abilities
• Experience developing service contracts and leading vendor/contractor negotiations
• Solid understanding of financial reporting and budgeting processing, including the ability to develop and manage operating and capital budgets
• Ability to prioritize and manage multiple tasks and projects simultaneously
• Track record of delivering projects and initiatives on time and within scope
• Proficiency with specialized software related to building operations and maintenance
• Ability to interpret complex building infrastructure systems and documentation

Other:

• Advanced computer literacy, including Microsoft Office Suite.
• Commitment to providing excellent internal and external customer service.
• Sound judgement with the ability to make independent decisions
• Demonstrated ability to foster collaborative relationships across teams and with external partners
• Ability to respond to emergency situations to ensure the safety of staff and patients.
• Commitment to hospital policies and procedures, including risk management.
• Enthusiastic about working in an environment focused on innovation, efficiency, and continuous improvement.
• Model leadership behaviours that promote a culture of safety and encourage risk prevention.
• Knowledgeable in labour relations and experience working within a unionized context.