Central Service Associate
About the role
To apply, please visit our website at https://saskatoonlibrary.ca/about/careers/
Central Service Associate
Posting Number: 25-69T
Status: Temporary, Part-time for up to 12 months
Location: Frances Morrison Central Library
Hours of Work: 36.25 hours per two weeks, Daytime schedule type
Salary Range: $50,158.32 - $60,174.48 annually
Position Overview
The Central Service Associate (CSA) is responsible for the daily provision of library services for Saskatoon Public Library (SPL) at the central library. The majority of the work of the CSA involves actively engaging the public to assist with public access to library services. The CSA may work outside the central library at events in the community.
This position predominantly works with the public at the central library in a busy downtown neighbourhood. This work frequently involves working with people who attend the central library for in-depth research, for access to expanded services and collections, people who work or live downtown, and people who face barriers to library service, marginalization and/or social exclusion.
The CSA works cooperatively with colleagues at the central library to ensure that the daily operational needs of the central library are met.
Key Duties
-
Circulation & customer service: Circulation of library material, assisting patrons to use quick checkouts, creating, and managing patron accounts, resolving routine patron concerns, and escalating concerns as necessary.
-
Reference & readers' advisory: Responding to information inquiries, including reference interviews, readers’ advisory, assisting patrons in using library technologies (including assistive technology, and specialized equipment).
-
Administrative duties: Room bookings, routine financial transactions, cash handling, entering patron incidents and other statistics into databases, sending letters and other communications to assist Senior Library Service Associate or Senior Manager.
Saskatoon Public Library (SPL)
-
Operational duties: Opening and closing duties, daily branch operations, creating displays, supply ordering and organizing, including operational oversight.
-
Events: Giving library tours & hosting programs.
-
Outreach: Outreach and participating in library programs and events in the community.
Qualifications
- Completion of a Library and Information Technology diploma OR two years post-secondary plus completion of two SPL-approved library-related courses, which may be completed after hire. Degrees and diplomas must be from an accredited institution.
- Minimum of two years experience within the past five years working directly with the public, including one year experience working with the public in a public library.
Criminal Record Check: Yes
Vulnerable Sector Check: No
Educational / Credential Verification: Yes
Job Type: Part-time
Pay: $50,158.32-$60,174.48 per year
Work Location: In person
About Saskatoon Public Library
For more than 100 years, Saskatoon Public Library (SPL) has been connecting citizens with a wide range of programs, services and literary materials. The Frances Morrison Central Library, along with SPL's eight branch locations, are welcoming and vibrant community meeting spaces that strive to change lives through connections, engagement and inclusivity.
With a rapidly changing digital world changing how people learn and interact, SPL's collections and programs have followed suit. SPL patrons can access many third-party online learning services for free, and can also borrow a vast selection of DVDs, CDs and video games at any branch city-wide. While continuing to offer many traditional programs—such as children's storytimes and family crafts—many programs also incorporate technology and digital components, from robotics and virtual reality to video games and computing tutorials.
Its fundamental principles of equality and diversity have also made SPL a valued public service for newcomers and marginalized populations. The organization has moved forward on various initiatives that address the Truth and Reconciliation Commission's Calls to Actions, and SPL also offers EAL programs for those looking to improve their English language skills. SPL's many outreach services—such as visits to crisis shelters, loans to correctional facilities and home deliveries to those who are physically unable to visit the library—also help ensure no one is left behind in the organization's promotion of lifelong learning.
Central Service Associate
About the role
To apply, please visit our website at https://saskatoonlibrary.ca/about/careers/
Central Service Associate
Posting Number: 25-69T
Status: Temporary, Part-time for up to 12 months
Location: Frances Morrison Central Library
Hours of Work: 36.25 hours per two weeks, Daytime schedule type
Salary Range: $50,158.32 - $60,174.48 annually
Position Overview
The Central Service Associate (CSA) is responsible for the daily provision of library services for Saskatoon Public Library (SPL) at the central library. The majority of the work of the CSA involves actively engaging the public to assist with public access to library services. The CSA may work outside the central library at events in the community.
This position predominantly works with the public at the central library in a busy downtown neighbourhood. This work frequently involves working with people who attend the central library for in-depth research, for access to expanded services and collections, people who work or live downtown, and people who face barriers to library service, marginalization and/or social exclusion.
The CSA works cooperatively with colleagues at the central library to ensure that the daily operational needs of the central library are met.
Key Duties
-
Circulation & customer service: Circulation of library material, assisting patrons to use quick checkouts, creating, and managing patron accounts, resolving routine patron concerns, and escalating concerns as necessary.
-
Reference & readers' advisory: Responding to information inquiries, including reference interviews, readers’ advisory, assisting patrons in using library technologies (including assistive technology, and specialized equipment).
-
Administrative duties: Room bookings, routine financial transactions, cash handling, entering patron incidents and other statistics into databases, sending letters and other communications to assist Senior Library Service Associate or Senior Manager.
Saskatoon Public Library (SPL)
-
Operational duties: Opening and closing duties, daily branch operations, creating displays, supply ordering and organizing, including operational oversight.
-
Events: Giving library tours & hosting programs.
-
Outreach: Outreach and participating in library programs and events in the community.
Qualifications
- Completion of a Library and Information Technology diploma OR two years post-secondary plus completion of two SPL-approved library-related courses, which may be completed after hire. Degrees and diplomas must be from an accredited institution.
- Minimum of two years experience within the past five years working directly with the public, including one year experience working with the public in a public library.
Criminal Record Check: Yes
Vulnerable Sector Check: No
Educational / Credential Verification: Yes
Job Type: Part-time
Pay: $50,158.32-$60,174.48 per year
Work Location: In person
About Saskatoon Public Library
For more than 100 years, Saskatoon Public Library (SPL) has been connecting citizens with a wide range of programs, services and literary materials. The Frances Morrison Central Library, along with SPL's eight branch locations, are welcoming and vibrant community meeting spaces that strive to change lives through connections, engagement and inclusivity.
With a rapidly changing digital world changing how people learn and interact, SPL's collections and programs have followed suit. SPL patrons can access many third-party online learning services for free, and can also borrow a vast selection of DVDs, CDs and video games at any branch city-wide. While continuing to offer many traditional programs—such as children's storytimes and family crafts—many programs also incorporate technology and digital components, from robotics and virtual reality to video games and computing tutorials.
Its fundamental principles of equality and diversity have also made SPL a valued public service for newcomers and marginalized populations. The organization has moved forward on various initiatives that address the Truth and Reconciliation Commission's Calls to Actions, and SPL also offers EAL programs for those looking to improve their English language skills. SPL's many outreach services—such as visits to crisis shelters, loans to correctional facilities and home deliveries to those who are physically unable to visit the library—also help ensure no one is left behind in the organization's promotion of lifelong learning.