Position Summary

Under the direct supervision of the Customer Relations Manager, this position is responsible for the Winner's Circle Rewards loyalty program. This role will provide the highest level of customer service, including greeting customers, providing information on site events and promotions, and explaining the benefits of and enrolling patrons in the Winner's Circle program. The Player Services Representative will be enthusiastic and outgoing while engaging guests to provide a memorable entertainment experience.

Key Accountabilities

• Assisting with the implementation of on-site events, promotions and entertainment initiatives
• Responsible for the Winner's Circle Rewards loyalty program
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Performs other duties as assigned or directed

Education and Qualifications

• Post Secondary diploma in Marketing or a Business-related discipline is preferred
• A minimum one year of experience in a related field
• Organizational, interpersonal, analytical and communication skills.
• Knowledge of computer application packages and mathematical skills
• Ability to successfully obtain a Gaming License

Work Environment Considerations

• Regular casino environment, standing for long periods of time, some elements of d anger, some exposure to the elements, some exposure to noise, some exposure to verbal, non-traditional work hours

Great Canadian Entertainment is committed to diversity, equity and inclusion and we welcome all qualified applicants to apply to join our team of unique contributors. We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if accommodation is required. We thank all applicants for their interest and will contact those qualified to continue in the recruitment process.