About the role
**Desktop Support Specialist (6 Month Contract)
Location: Spruce Grove / Alberta
Staffing Placement Opportunity** Position Summary This role is responsible for providing computer user training, desktop hardware and software support, and general IT assistance. The position includes desktop application support, printer and mobile device services, audio-visual technology support, and occasional network administration tasks.
Key Responsibilities
- Provide Tier 1 and Tier 2 technical support.
- Install and configure computer hardware, software, systems, networks, printers, and scanners.
- Act as the first point of contact for technical support inquiries.
- Troubleshoot and resolve hardware and software issues; escalate complex problems when needed.
- Create and update technical documentation and end-user guides.
- Monitor and maintain computer systems and networks.
- Respond to service issues and requests in a timely manner.
- Set up accounts and equipment for new users.
- Repair or replace hardware as required.
- Provide second-tier support for application or hardware issues.
- Collaborate with other technical teams to resolve system-wide issues.
- Track and communicate progress on support issues.
- Maintain and update the internal help desk knowledge base and FAQs.
- Produce monthly help desk reports and statistics.
- Meet service level expectations for response times and quality of support.
- Conduct hardware and software installations on client workstations.
- Identify and implement opportunities for improving support processes.
- Research and recommend computer hardware and software products.
- Develop and maintain support materials, including step-by-step guides.
- Train non-technical staff on the use of technology.
Note; this is an opportunity with a Microserve client.
About Microserve
Microserve is an IT solutions company rooted in a philosophy of long-term partnerships and continuous innovation. Our outstanding team has delivered IT solutions to clients across BC and Alberta for over 35 years. Based in Burnaby BC, Microserve also holds branches in Victoria, Edmonton, and Calgary in addition to service networks across both provinces.
Since 1987 businesses have trusted Microserve for extensive experience and expertise in providing IT solutions across BC and Alberta, a commitment to excellence in all of our service offerings ensuring only the highest level of quality and client satisfaction, and a focus on relationships and dedication to supporting the long-term best interests of our clients. We are committed to excellence in everything that we do. This commitment to maintaining a high level of expertise in the constantly changing IT industry and to developing long-term relationships has allowed us to establish and maintain a strong market position as one of the largest independent IT solution providers in Western Canada.
We provide services in: Managed Services, IT Security Services, Modern Workplace, Data Centre, Backup & Disaster Recovery, Audio Visual Solutions, Cloud Services, IT Staffing, Projects & IT Consulting, IT Procurement, End User Computing, Managed Print Services
About the role
**Desktop Support Specialist (6 Month Contract)
Location: Spruce Grove / Alberta
Staffing Placement Opportunity** Position Summary This role is responsible for providing computer user training, desktop hardware and software support, and general IT assistance. The position includes desktop application support, printer and mobile device services, audio-visual technology support, and occasional network administration tasks.
Key Responsibilities
- Provide Tier 1 and Tier 2 technical support.
- Install and configure computer hardware, software, systems, networks, printers, and scanners.
- Act as the first point of contact for technical support inquiries.
- Troubleshoot and resolve hardware and software issues; escalate complex problems when needed.
- Create and update technical documentation and end-user guides.
- Monitor and maintain computer systems and networks.
- Respond to service issues and requests in a timely manner.
- Set up accounts and equipment for new users.
- Repair or replace hardware as required.
- Provide second-tier support for application or hardware issues.
- Collaborate with other technical teams to resolve system-wide issues.
- Track and communicate progress on support issues.
- Maintain and update the internal help desk knowledge base and FAQs.
- Produce monthly help desk reports and statistics.
- Meet service level expectations for response times and quality of support.
- Conduct hardware and software installations on client workstations.
- Identify and implement opportunities for improving support processes.
- Research and recommend computer hardware and software products.
- Develop and maintain support materials, including step-by-step guides.
- Train non-technical staff on the use of technology.
Note; this is an opportunity with a Microserve client.
About Microserve
Microserve is an IT solutions company rooted in a philosophy of long-term partnerships and continuous innovation. Our outstanding team has delivered IT solutions to clients across BC and Alberta for over 35 years. Based in Burnaby BC, Microserve also holds branches in Victoria, Edmonton, and Calgary in addition to service networks across both provinces.
Since 1987 businesses have trusted Microserve for extensive experience and expertise in providing IT solutions across BC and Alberta, a commitment to excellence in all of our service offerings ensuring only the highest level of quality and client satisfaction, and a focus on relationships and dedication to supporting the long-term best interests of our clients. We are committed to excellence in everything that we do. This commitment to maintaining a high level of expertise in the constantly changing IT industry and to developing long-term relationships has allowed us to establish and maintain a strong market position as one of the largest independent IT solution providers in Western Canada.
We provide services in: Managed Services, IT Security Services, Modern Workplace, Data Centre, Backup & Disaster Recovery, Audio Visual Solutions, Cloud Services, IT Staffing, Projects & IT Consulting, IT Procurement, End User Computing, Managed Print Services