About the role
Who You Are
We are seeking a highly motivated, detail-oriented Operations Associate to join our dynamic team supporting Uber Eats merchants across Canada. In this critical contract role, you will manage and optimize operational processes, investigate merchant requests, and help drive the adoption of key platform features. Your organizational skills and attention to detail will ensure a seamless merchant experience and contribute directly to the growth of Uber Eats.
As an Ops associate, you'll be responsible for managing and tracking recurring operational processes, including identifying areas of opportunity, driving completion of tasks such as increasing adoption of certain features on the Uber Eats platform, and coordinating with support teams. Your primary goal is to ensure that each process we track and manage yields the best merchant experience possible.
You'll have the opportunity to work with a top-notch operations team and will get to see the impact of your work on a daily basis. This is a contract role, but you'll hold a critical position in helping grow Uber Eats in Canada.
What You'll Do
Operational Process Management: Run and track recurring operational workflows, establish new processes, and identify opportunities for improvement in collaboration with cross-functional teams.
Merchant Support & Investigation: Oversee and program-manage fraud investigations raised by support teams, ensuring timely and thorough resolution.
Communication Audits: Review and enhance communications for various markets, ensuring accuracy, clarity, and correct deployment.
Performance Tracking: Monitor the progress of key initiatives, analyze adoption rates of new features, and report on process outcomes.
Project Management: Coordinate multiple projects simultaneously, ensuring all deliverables meet internal deadlines and stakeholder requirements.
What You'll Need
1–2 years of experience in operations, project management, or a related field.
Exceptional organizational skills with a keen eye for detail and the ability to manage multiple priorities in a fast-paced environment.
Strong written and verbal communication skills.
Adaptability and resilience in a dynamic, rapidly changing environment.
Quick learner with proficiency in technology, including new software and systems.
Self-motivated, proactive, and collaborative team player.
About Kastech Software Solutions Group
Kastech Software Solutions Group, based in Houston of Texas, United States of America, is a pioneer in offering various software services with special reference to ERP and Oracle’s PeopleSoft.
Incorporated in 2007 by Mr. Suresh Katamreddy and Mr. Sri Patibandla—Kastech today has over 1000+ employees working in the US, India, UAE, Colombia, and Puerto Rico offices.
We have had rich experience in implementing various ERPs, for streamlining the business processes, based on SAP and PeopleSoft. Right from analyzing to implementing, Kastech takes the onus of getting the ERP job done right.
Our other software services include • Augmented Virtual Reality • Robotic Process Automation(RPA) • CyberSecurity • DW/BI and Advanced Data Analytics • Workday Managed Services • Web Application Development • Mobile Application Development (iOS and Android) • Lean On IT/ Managed IT Services • Executive Search in Staffing Solutions
We have over 13+ proprietary tools/ products:
- PETA - PeopleSoft Enterprise Test Automation Suite
- TASK - Workday & Salesforce - Test Automation Suite
- FISCA - Intuitive Business Intelligence(BI) Solution
- JMeter - Baseline performance profile testing for PeopleSoft
- Campus Mobile - Portable ERP solution for Educational Institutions
- Konnect - Power-packed HRIS management tool
- FMS - Automated Facility Management System
- iKonnect - A bolt-on SAP - CRM solution
- KAMS - Seamless Asset Management System
- KLMS - Customized Library Management System
- KPMS - Frictionless Parking Management System
- Kollab – Scrum & Agile Project Management Tool
- KayBot
Kastech has a strong client base in the USA, Middle East, and India. Some of the big names in the market such as Bank of America, JP Morgan Chase, Wells Fargo, Hallmark, EY, Evergent Group, Amerit, Burbank, County of Kings, KPMG and Tide Water are our customers.
About the role
Who You Are
We are seeking a highly motivated, detail-oriented Operations Associate to join our dynamic team supporting Uber Eats merchants across Canada. In this critical contract role, you will manage and optimize operational processes, investigate merchant requests, and help drive the adoption of key platform features. Your organizational skills and attention to detail will ensure a seamless merchant experience and contribute directly to the growth of Uber Eats.
As an Ops associate, you'll be responsible for managing and tracking recurring operational processes, including identifying areas of opportunity, driving completion of tasks such as increasing adoption of certain features on the Uber Eats platform, and coordinating with support teams. Your primary goal is to ensure that each process we track and manage yields the best merchant experience possible.
You'll have the opportunity to work with a top-notch operations team and will get to see the impact of your work on a daily basis. This is a contract role, but you'll hold a critical position in helping grow Uber Eats in Canada.
What You'll Do
Operational Process Management: Run and track recurring operational workflows, establish new processes, and identify opportunities for improvement in collaboration with cross-functional teams.
Merchant Support & Investigation: Oversee and program-manage fraud investigations raised by support teams, ensuring timely and thorough resolution.
Communication Audits: Review and enhance communications for various markets, ensuring accuracy, clarity, and correct deployment.
Performance Tracking: Monitor the progress of key initiatives, analyze adoption rates of new features, and report on process outcomes.
Project Management: Coordinate multiple projects simultaneously, ensuring all deliverables meet internal deadlines and stakeholder requirements.
What You'll Need
1–2 years of experience in operations, project management, or a related field.
Exceptional organizational skills with a keen eye for detail and the ability to manage multiple priorities in a fast-paced environment.
Strong written and verbal communication skills.
Adaptability and resilience in a dynamic, rapidly changing environment.
Quick learner with proficiency in technology, including new software and systems.
Self-motivated, proactive, and collaborative team player.
About Kastech Software Solutions Group
Kastech Software Solutions Group, based in Houston of Texas, United States of America, is a pioneer in offering various software services with special reference to ERP and Oracle’s PeopleSoft.
Incorporated in 2007 by Mr. Suresh Katamreddy and Mr. Sri Patibandla—Kastech today has over 1000+ employees working in the US, India, UAE, Colombia, and Puerto Rico offices.
We have had rich experience in implementing various ERPs, for streamlining the business processes, based on SAP and PeopleSoft. Right from analyzing to implementing, Kastech takes the onus of getting the ERP job done right.
Our other software services include • Augmented Virtual Reality • Robotic Process Automation(RPA) • CyberSecurity • DW/BI and Advanced Data Analytics • Workday Managed Services • Web Application Development • Mobile Application Development (iOS and Android) • Lean On IT/ Managed IT Services • Executive Search in Staffing Solutions
We have over 13+ proprietary tools/ products:
- PETA - PeopleSoft Enterprise Test Automation Suite
- TASK - Workday & Salesforce - Test Automation Suite
- FISCA - Intuitive Business Intelligence(BI) Solution
- JMeter - Baseline performance profile testing for PeopleSoft
- Campus Mobile - Portable ERP solution for Educational Institutions
- Konnect - Power-packed HRIS management tool
- FMS - Automated Facility Management System
- iKonnect - A bolt-on SAP - CRM solution
- KAMS - Seamless Asset Management System
- KLMS - Customized Library Management System
- KPMS - Frictionless Parking Management System
- Kollab – Scrum & Agile Project Management Tool
- KayBot
Kastech has a strong client base in the USA, Middle East, and India. Some of the big names in the market such as Bank of America, JP Morgan Chase, Wells Fargo, Hallmark, EY, Evergent Group, Amerit, Burbank, County of Kings, KPMG and Tide Water are our customers.