Since opening in 1984, Van-Whole Produce has remained the leading experts in produce trading by providing high-quality and fresh produce to its clients. With our continuous expansion of client networks, we now provide fresh produce to more than 1,300 produce markets across Canada. To this day, we are still committed to provide personalized attention, value-added service and provide the highest quality in produce to our clients. We place our customers first by bringing over 400 varieties of fresh produce from over 40 different countries.

As a Customer Service Representative in the Sales Department, you will be essential in delivering outstanding customer service and driving sales growth. Your core skills in communication, phone etiquette, and customer service will enable you to effectively assist clients and address their needs. With a focus on data entry and time management, you will maintain accurate records and ensure timely responses. Join our team to contribute to a positive customer experience and help achieve our sales objectives.

Please noted that this position will work half day on Sundays.

Role and Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Process orders and transactions accurately to support the company’s sales objectives.
• Address and resolve customer inquiries and concerns efficiently, ensuring a positive customer experience.
• Build and maintain strong customer relationships, while identifying opportunities to upsell and cross-sell products and services.
• Collaborate with the sales team to ensure that customer needs are met and to follow up on pending sales opportunities.
• Maintain accurate records of customer interactions and transactions in the company's system.
• Ensure that all customer interactions are in compliance with company policies and procedures, and with applicable laws and regulations.
• Follow up on daily deliveries and handle related customer inquiries.
• Participate in continuous training and professional development to stay up-to-date with industry trends and best practices.

Qualifications and Education Requirements

• Post-secondary education
• Previous sales and/or customer service experience is an asset
• High levels of integrity and commitment to providing exceptional customer service to clients
• Self-motivated with a positive and friendly attitude
• High degree of professionalism
• Strong organizational and time-management skills
• Strong computer skills
• Ability to speak an additional language is an asset

Job Types: Full-time, Permanent

Pay: $20.00-$22.00 per hour

Expected hours: 40 per week

Additional pay:

• Bonus pay
• Overtime pay

Benefits:

• Company events
• Company pension
• Dental care
• Disability insurance
• Discounted or free food
• Extended health care
• Flexible schedule
• Life insurance
• Paid time off
• Vision care

Flexible language requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Overtime

Application question(s):

• Please note that this position requires working 4.5 days during the week, as well as a half day on Sundays. Are you comfortable with this schedule?

Experience:

• Customer service: 1 year (preferred)

Work Location: In person