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Customer Service Representative

Cakeworks13 days ago
Calgary, AB
$16/hour
Mid Level
Part-time

Top Benefits

Casual dress
Discounted or free food
Flexible schedule

About the role

Part-Time / Permanent

Customer Service Superstar

Cakeworks is looking for a Customer Service Representative to join our Cakecrew.

Previous experience in a bakery or kitchen is an asset, but not a must.

We are seeking someone permanent (this is not a summer role) for 3 days per week including Saturdays. This position starts at $16 per hour, a typical shift would start at 8:30am and end at around 3:00pm. OR start at 10:00am and end around 4:00pm

What you bring:

An ability to think critically, strong organizational skills, friendly, personable and outgoing. Excellent communication skills both written and verbal are a must.

Some of your daily tasks / requirements include:

-Answering a high volume of calls while maintaining a positive, emphatic and professional attitude toward customers at all times.

-Setting up new accounts, maintaining existing accounts, taking orders and answering questions about our products including design options, flavors and cost / quotes.

-Providing outstanding Customer Service to our customers both in-person and over the phone. As well as responding to inquiries via email.

-Processing payments over the phone and in-person.

What we bring:

Cakeworks provides a Fun, Flexible, Energetic, Creative, Inclusive and, of course, Safe work environment with a strong focus on Customer Service. We work in close quarters so an ability to work closely with others is a must.

Introduce yourself to us:

Please send a resume with a cover letter to teamcakecrew@gmail.com. Only applicants that fit our requirements will be contacted.

We look forward to meeting with the appropriate candidates that live in our great city!

Job Types: Part-time, Permanent

Pay: From $16.00 per hour

Benefits:

  • Casual dress
  • Discounted or free food
  • Flexible schedule
  • On-site parking

Flexible language requirement:

  • French not required

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Weekends as needed

Education:

  • Secondary School (preferred)

Experience:

  • Customer service: 1 year (preferred)

Language:

  • English (required)

Work Location: In person

About Cakeworks

Restaurants
1-10

Individual cake design & Workshops

Cakeworks designs your individual weddingcake, or Anniversary cake. Also Company cakes can be requested. All the cakes are designed after a consult where all details are discussed. If you are interested in how to maken your own cake, you can sign up for a workshop.

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