Customer Service Representative
Top Benefits
About the role
Customer Service Representative
Parrish and Heimbecker
Join our team that shares your Passion & Heart for Canadian agriculture! Parrish & Heimbecker, Limited (P&H) has an opportunity for a motivated, forward-thinking, and dedicated individual as a Customer Service Representative for our Milling division based in Cambridge, ON.
P&H Milling
P&H is the largest Canadian-owned milling company. The P&H Milling Group sources wheat from Western Canada, Ontario, Quebec, and Atlantic Canada to produce quality flour and cereal products. The lineup includes hard red spring wheat flour for breads and other bakery products, soft winter wheat flour for cakes and cookies, as well as semolina flour for pasta, organic flour, and atta flour for chappati. In our specialty milling operation in Saskatoon, we also mill pea fractions.
From its mills in Halifax, Nova Scotia; Montreal, Quebec; Acton, Hanover, and Cambridge, Ontario; Saskatoon, Saskatchewan; and Lethbridge, Alberta, the P&H Milling Group supplies flour to customers throughout Canada, the United States, the Caribbean, the Middle East, Iceland, and Pacific Rim countries.
Benefits
Parrish & Heimbecker Ltd has a people-first approach therefore, we offer many perks to our hard-working staff! Some of our benefits include:
- Learning and Development Programs
- Dental, Vision, and Extended Health Care
- Tuition Reimbursement
- Employee Assistance Program
- Paid Time Off
- RRSP Matching
- Wellness Program
- Company Events
Your Role
Reporting to the Customer Service Manager, the incumbent will mainly be responsible for ensuring a seamless experience for P&H Milling Group customers from start to finish.
Day to Day
- Processing customers’ orders.
- Resolving issues that arise with sales, production, invoicing and communicate with all affected parties.
- Arranging customer emergency deliveries and assisting production to prioritize deliveries.
- Generating reports and providing support to the Sales team.
- Liaising with collections staff and providing backup documents to ensure payments are received in a timely manner.
- Coordinating with Production, Quality Control, Accounts Receivable, Invoicing Clerks and other departments to ensure customer needs are met.
Does This Sound Like You?
- Minimum of 3 – 5 years of Customer Service experience is required.
- Post-secondary education in Office Administration or equivalent experience.
- Excellent communication skills.
- Exceptional customer service, interpersonal and teamwork skills
- Proficient computer skills, including Office 365 (Outlook, Word, Excel and Teams)
- Ability to multi-task and work in a fast-paced environment
Work and grow with a family-owned company.
Join our team with Purpose & History! P&H’s roots go back over 110 years. We have always been a Canadian, family-owned and managed agri-business that understands the qualities and conditions needed for meaningful growth. Our corporate culture values are family values; honesty and integrity with a focus on listening and continuous learning. Like family, we support our staff to always do better.
With over 70 locations spanning from coast to coast, and trade links around the globe, P&H is growth-oriented, diversified and vertically integrated with operations spanning across grain merchandising, flour milling, crop input distribution and animal feed production.
To apply and learn more visit us at www.pandhcareers.com
We thank all applicants, but only those selected for an interview will be contacted.
P&H is committed to building a skilled and diverse workforce that is reflective of Canadian society. As a result, Parrish & Heimbecker, Limited is an equal opportunity employer and is in compliance with the Employment Equity Act. We welcome applications from women, aboriginal people, people with disabilities and members of visible minorities. Accommodations in relation to the job selection process are available upon request.
vj94z8qX5C
About Parrish & Heimbecker, Limited
Parrish & Heimbecker, Limited (P&H) is a growth-oriented, diversified, and vertically integrated company with operations across Canada that include grain merchandising, crop inputs, flour milling, and feed mills. At the heart of the company are over 1500 employees with a commitment to see customers and communities thrive. Across our three divisions, our expert teams at P&H Grain and Crop Inputs, New-Life Mills, and P&H Milling Group take pride in being first-class business partners and strive to grow and adapt to meet the changing demands of our customers and end-use consumers. P&H continues to be an integral part of the Canadian agricultural community and is actively growing to offer more variety, convenience, and more environmentally friendly and healthier food choices.
Our Divisions:
P&H Grain and Crop Inputs As the third largest grain company in Canada, with 43 grain and crop input sites and 7 export terminals, P&H is a full-service crop input, grain merchandising, and agronomic services provider. Offering growers superior market insights, competitive cash bids, local expertise, and a full range of quality products, certified seed, nutrients, and custom application.
P&H Milling Group Proud to be the largest Canadian-owned milling company, with eight flour mills across the country that supply flour to customers throughout Canada, the United States, the Caribbean, the Middle East, Iceland, and Pacific Rim countries.
New-Life Mills Canadian manufacturer of livestock nutrition with five production facilities specializing in species management, nutrition, and production. New-Life Mills is committed to providing the best possible inputs, feed, and services for animal nutrition.
Customer Service Representative
Top Benefits
About the role
Customer Service Representative
Parrish and Heimbecker
Join our team that shares your Passion & Heart for Canadian agriculture! Parrish & Heimbecker, Limited (P&H) has an opportunity for a motivated, forward-thinking, and dedicated individual as a Customer Service Representative for our Milling division based in Cambridge, ON.
P&H Milling
P&H is the largest Canadian-owned milling company. The P&H Milling Group sources wheat from Western Canada, Ontario, Quebec, and Atlantic Canada to produce quality flour and cereal products. The lineup includes hard red spring wheat flour for breads and other bakery products, soft winter wheat flour for cakes and cookies, as well as semolina flour for pasta, organic flour, and atta flour for chappati. In our specialty milling operation in Saskatoon, we also mill pea fractions.
From its mills in Halifax, Nova Scotia; Montreal, Quebec; Acton, Hanover, and Cambridge, Ontario; Saskatoon, Saskatchewan; and Lethbridge, Alberta, the P&H Milling Group supplies flour to customers throughout Canada, the United States, the Caribbean, the Middle East, Iceland, and Pacific Rim countries.
Benefits
Parrish & Heimbecker Ltd has a people-first approach therefore, we offer many perks to our hard-working staff! Some of our benefits include:
- Learning and Development Programs
- Dental, Vision, and Extended Health Care
- Tuition Reimbursement
- Employee Assistance Program
- Paid Time Off
- RRSP Matching
- Wellness Program
- Company Events
Your Role
Reporting to the Customer Service Manager, the incumbent will mainly be responsible for ensuring a seamless experience for P&H Milling Group customers from start to finish.
Day to Day
- Processing customers’ orders.
- Resolving issues that arise with sales, production, invoicing and communicate with all affected parties.
- Arranging customer emergency deliveries and assisting production to prioritize deliveries.
- Generating reports and providing support to the Sales team.
- Liaising with collections staff and providing backup documents to ensure payments are received in a timely manner.
- Coordinating with Production, Quality Control, Accounts Receivable, Invoicing Clerks and other departments to ensure customer needs are met.
Does This Sound Like You?
- Minimum of 3 – 5 years of Customer Service experience is required.
- Post-secondary education in Office Administration or equivalent experience.
- Excellent communication skills.
- Exceptional customer service, interpersonal and teamwork skills
- Proficient computer skills, including Office 365 (Outlook, Word, Excel and Teams)
- Ability to multi-task and work in a fast-paced environment
Work and grow with a family-owned company.
Join our team with Purpose & History! P&H’s roots go back over 110 years. We have always been a Canadian, family-owned and managed agri-business that understands the qualities and conditions needed for meaningful growth. Our corporate culture values are family values; honesty and integrity with a focus on listening and continuous learning. Like family, we support our staff to always do better.
With over 70 locations spanning from coast to coast, and trade links around the globe, P&H is growth-oriented, diversified and vertically integrated with operations spanning across grain merchandising, flour milling, crop input distribution and animal feed production.
To apply and learn more visit us at www.pandhcareers.com
We thank all applicants, but only those selected for an interview will be contacted.
P&H is committed to building a skilled and diverse workforce that is reflective of Canadian society. As a result, Parrish & Heimbecker, Limited is an equal opportunity employer and is in compliance with the Employment Equity Act. We welcome applications from women, aboriginal people, people with disabilities and members of visible minorities. Accommodations in relation to the job selection process are available upon request.
vj94z8qX5C
About Parrish & Heimbecker, Limited
Parrish & Heimbecker, Limited (P&H) is a growth-oriented, diversified, and vertically integrated company with operations across Canada that include grain merchandising, crop inputs, flour milling, and feed mills. At the heart of the company are over 1500 employees with a commitment to see customers and communities thrive. Across our three divisions, our expert teams at P&H Grain and Crop Inputs, New-Life Mills, and P&H Milling Group take pride in being first-class business partners and strive to grow and adapt to meet the changing demands of our customers and end-use consumers. P&H continues to be an integral part of the Canadian agricultural community and is actively growing to offer more variety, convenience, and more environmentally friendly and healthier food choices.
Our Divisions:
P&H Grain and Crop Inputs As the third largest grain company in Canada, with 43 grain and crop input sites and 7 export terminals, P&H is a full-service crop input, grain merchandising, and agronomic services provider. Offering growers superior market insights, competitive cash bids, local expertise, and a full range of quality products, certified seed, nutrients, and custom application.
P&H Milling Group Proud to be the largest Canadian-owned milling company, with eight flour mills across the country that supply flour to customers throughout Canada, the United States, the Caribbean, the Middle East, Iceland, and Pacific Rim countries.
New-Life Mills Canadian manufacturer of livestock nutrition with five production facilities specializing in species management, nutrition, and production. New-Life Mills is committed to providing the best possible inputs, feed, and services for animal nutrition.