Top Benefits
About the role
……….
Description Dreaming of a career where your expertise truly makes an impact in a human-scale, innovative company? Join the 360.Agency team! Our 200 team members are experts in creating cutting-edge web and marketing solutions tailored for Canadian car dealerships.
Our perks include fun team culture, flexible hours, group insurance from day one, unlimited telemedicine access for you and your family, and much more! This is a hybrid position. We’re looking for a highly organized and detail-oriented Data Entry Specialist .
In this role, you’ll be responsible for managing and maintaining various internal processes to ensure the accuracy and smooth operation of manufacturer warranties, promotions, legal disclaimers, pricing, and more.
If you’re a problem-solver who thrives on managing complex data across teams, you might be our perfect fit!
……….
Main Tasks And Responsibilities
- Add and manage various fees (administrative, taxes, and other relevant costs) in our internal management tool.
- Add and maintain extended warranties and protection plans offered by different manufacturers in our internal tool.
- Add and update manufacturer incentives, provincial offers, and promotions in our internal tool.
- Maintain legal disclaimers and ensure they are clearly understood on the company’s websites via the internal tool.
- Modify company websites – XMS widgets – to add or update legal disclaimers.
- Update default payment methods as needed.
- Handle support requests:
- Respond to support requests and identify recurring issues in the ticket management system
- Ensure effective resolution of reported cases
- Act as a subject-matter expert for data-related processes
- Resolve errors related to configurations, manufacturer guides, and auto-build rules
- OEM Site Monitoring
- Log in daily to manufacturer (OEM) websites to monitor updates to pricing, models, and incentives
- Compare changes with previous versions to ensure information accuracy, even when update dates are unclear
- Apply and test changes once identified
- Accessory and Feature Management
- Manually update accessory and feature lists for various manufacturers
- Installation Configuration
- Assist with Desking tool setup
- Contribute to the setup of our e-commerce platform
- Ensure proper setup of new websites, including data, fees, and pricing
……….
Required Qualifications
- Excellent attention to detail and ability to work with complex data sets
- Experience in technical support, with a strong focus on troubleshooting and problem resolution
- Knowledge of OEM processes, pricing models, and automotive warranties (an asset)
- Ability to work independently and collaboratively within a team
- Strong analytical skills and ability to propose practical solutions
- Excellent communication skills to collaborate across teams and department.
……….
ADVANTAGES
Well-being
- Comprehensive group insurance from day one
- Unlimited virtual medical clinic for you and your family
- Health care spending account up to $600 per year
- Discounts with various partners (Strom SPA, Gym)
Entertainment & More
- Social activities: happy hours, team lunches, Halloween, Christmas party, Kids’ Christmas…
- Coffee, tea, snacks (cereal bar), and beverages provided
- Possibility to work from abroad for 4 weeks per year*
Work Environment
- Located in Griffintown near public transportation
- Beautiful, open and modern workspace
- Hybrid work and flexible schedule
- 100% public transit reimbursement*
- Summer schedule*
- Computer equipment provided for home and office*
- A workplace with strong growth opportunities: 75% of our managers were promoted internally; 25% of our open roles are filled internally
- Conditions apply
About 360.Agency
360.Agency n'est pas seulement un chef de file dans l'industrie de la vente au détail d'automobiles, mais aussi l'entreprise qui possède le plus grand nombre de certifications OEM pour les sites Web des détaillants et les systèmes de gestion de la relation client (CRM) sur le marché canadien.
Nous innovons constamment afin de créer l'écosystème de solutions le plus puissant pour vos concessionnaires. Nos 5 entreprises font partie d'une agence unique entièrement dédiée à aider les concessionnaires automobiles d'Amérique du Nord à maximiser leurs affaires.
Rejoignez la révolution de la vente en ligne dans l'industrie automobile avec 360.Agency !
360.Agency is not only a leader in the automotive retail industry, but also the company with the highest number of OEM certifications for dealer websites and customer relationship management (CRM) systems in the Canadian market.
We are constantly innovating to create the most powerful ecosystem of solutions for your dealers. Our 5 companies are part of a single agency entirely dedicated to helping North American automotive dealers maximize their business.
Join the online sales revolution in the automotive industry with 360.Agency!
Top Benefits
About the role
……….
Description Dreaming of a career where your expertise truly makes an impact in a human-scale, innovative company? Join the 360.Agency team! Our 200 team members are experts in creating cutting-edge web and marketing solutions tailored for Canadian car dealerships.
Our perks include fun team culture, flexible hours, group insurance from day one, unlimited telemedicine access for you and your family, and much more! This is a hybrid position. We’re looking for a highly organized and detail-oriented Data Entry Specialist .
In this role, you’ll be responsible for managing and maintaining various internal processes to ensure the accuracy and smooth operation of manufacturer warranties, promotions, legal disclaimers, pricing, and more.
If you’re a problem-solver who thrives on managing complex data across teams, you might be our perfect fit!
……….
Main Tasks And Responsibilities
- Add and manage various fees (administrative, taxes, and other relevant costs) in our internal management tool.
- Add and maintain extended warranties and protection plans offered by different manufacturers in our internal tool.
- Add and update manufacturer incentives, provincial offers, and promotions in our internal tool.
- Maintain legal disclaimers and ensure they are clearly understood on the company’s websites via the internal tool.
- Modify company websites – XMS widgets – to add or update legal disclaimers.
- Update default payment methods as needed.
- Handle support requests:
- Respond to support requests and identify recurring issues in the ticket management system
- Ensure effective resolution of reported cases
- Act as a subject-matter expert for data-related processes
- Resolve errors related to configurations, manufacturer guides, and auto-build rules
- OEM Site Monitoring
- Log in daily to manufacturer (OEM) websites to monitor updates to pricing, models, and incentives
- Compare changes with previous versions to ensure information accuracy, even when update dates are unclear
- Apply and test changes once identified
- Accessory and Feature Management
- Manually update accessory and feature lists for various manufacturers
- Installation Configuration
- Assist with Desking tool setup
- Contribute to the setup of our e-commerce platform
- Ensure proper setup of new websites, including data, fees, and pricing
……….
Required Qualifications
- Excellent attention to detail and ability to work with complex data sets
- Experience in technical support, with a strong focus on troubleshooting and problem resolution
- Knowledge of OEM processes, pricing models, and automotive warranties (an asset)
- Ability to work independently and collaboratively within a team
- Strong analytical skills and ability to propose practical solutions
- Excellent communication skills to collaborate across teams and department.
……….
ADVANTAGES
Well-being
- Comprehensive group insurance from day one
- Unlimited virtual medical clinic for you and your family
- Health care spending account up to $600 per year
- Discounts with various partners (Strom SPA, Gym)
Entertainment & More
- Social activities: happy hours, team lunches, Halloween, Christmas party, Kids’ Christmas…
- Coffee, tea, snacks (cereal bar), and beverages provided
- Possibility to work from abroad for 4 weeks per year*
Work Environment
- Located in Griffintown near public transportation
- Beautiful, open and modern workspace
- Hybrid work and flexible schedule
- 100% public transit reimbursement*
- Summer schedule*
- Computer equipment provided for home and office*
- A workplace with strong growth opportunities: 75% of our managers were promoted internally; 25% of our open roles are filled internally
- Conditions apply
About 360.Agency
360.Agency n'est pas seulement un chef de file dans l'industrie de la vente au détail d'automobiles, mais aussi l'entreprise qui possède le plus grand nombre de certifications OEM pour les sites Web des détaillants et les systèmes de gestion de la relation client (CRM) sur le marché canadien.
Nous innovons constamment afin de créer l'écosystème de solutions le plus puissant pour vos concessionnaires. Nos 5 entreprises font partie d'une agence unique entièrement dédiée à aider les concessionnaires automobiles d'Amérique du Nord à maximiser leurs affaires.
Rejoignez la révolution de la vente en ligne dans l'industrie automobile avec 360.Agency !
360.Agency is not only a leader in the automotive retail industry, but also the company with the highest number of OEM certifications for dealer websites and customer relationship management (CRM) systems in the Canadian market.
We are constantly innovating to create the most powerful ecosystem of solutions for your dealers. Our 5 companies are part of a single agency entirely dedicated to helping North American automotive dealers maximize their business.
Join the online sales revolution in the automotive industry with 360.Agency!