At CAAT, we’re passionate about what we do. And it shows!

Here, you’ll find a cultural spark in everything we do – from the way we partner with members and employers, to the way we work, collaborate, and grow. It doesn’t just feel different at CAAT. It is different. We’re one of the fastest-growing pensions in the country for a reason. We challenge the status quo, making a real impact on the hundreds of employers we serve – from education institutions to major corporations and household brands. And we’re just getting started. Driven by core values and a shared purpose, we’re fierce champions for better retirement security, known for our can-do culture where everyone plays a role in bringing our vision to life. If this sounds like a fit, we’d love you to be a part of it.

About the Role:

We are seeking a Pension Analyst, Member Services to be front-line pension administrator responsible for all day-to-day tasks in the administration of the CAAT Pension Plan.

As a key member of the Member Services team, you will support plan members by processing a wide range of pension transactions and delivering accurate, timely service. This role involves working directly with employers and members, applying your knowledge of pension legislation and plan provisions to ensure high-quality administration. You’ll also contribute to system updates, process improvements, and team collaboration in a dynamic, fast-paced environment.

As the Newest Member of our Team, You’ll:

• Efficiently process and manage a variety of transaction activities, including terminations, retirements, deaths, transfers, service purchases (buybacks), and pension estimates. Ensure these tasks are completed in compliance with established service standards, procedures, and policies
• Engage with employers, their members, former members, and retired members as necessary to provide timely and accurate responses to inquiries and concerns
• Actively participate in structured training sessions designed to enhance your knowledge of the Plan document and relevant legislation, ensuring up-to-date expertise
• Collaborate with the team to support necessary system updates and actively identify opportunities for process optimization and efficiency gains

To Succeed, You Bring:

• A College Diploma or University Degree, with a minimum of 2 years of experience with Multi-Employer Pension Plan (MEPP), public sector pension administration, or through an outsourcing service provider
• Pension Plan Administration Certificate (PPAC), Certified Employee Benefit Specialist Program (CEBS), or Certified Benefits Professional designation, or actively pursuing these qualifications
• Understanding of Defined Benefit Pension administration systems and working with pension plan texts
• Knowledge of multi-jurisdictional pension legislation, payroll within pension administration, reconciling paid pensions, enhancing disbursement accuracy, and handling additional voluntary contributions will be considered assets
• Experience in processing transactional activities (e.g. terminations, retirements, deaths, purchases, etc.)
• Proficiency in both English and French is considered a strong asset
• Excellent analytical skills, attention to detail, and a mathematical aptitude
• Strong written and oral communication skills
• Exceptional judgement, logic, teamwork, and interpersonal skills
• Advanced proficiency in Excel
• Ability to thrive in a dynamic, fast-paced work environment while effectively managing multiple tasks

At CAAT, we believe innovation, passion, and purpose are ingredients for a great work environment. We’re incredibly proud of our people and the remarkable impact they have as catalysts for change. We’re committed to attracting and keeping great talent, which means competitive compensation, exceptional benefits, and an environment where people can grow and thrive. When you work with CAAT, you’ll enjoy:

• Opportunities to Build a Better You: We never stand still. As we grow, so do you. Enjoy a place that provides endless opportunities to learn and master your skills while cultivating new ones.
• Comprehensive & Holistic Care: Be at your best with a Total Rewards program that feeds and prioritizes your physical, mental, and financial wellness. From flexible work arrangements, comprehensive benefits to wellness incentives, and a defined benefit pension plan – we have you covered.
• A Place to Collaborate and Win: We’ve built a lively environment where creativity and open communication thrive. It’s why we’re consistently recognized as one of ‘Canada’s Most Admired Corporate Cultures’, one of ‘Greater Toronto’s Top Employers’, and one of the ‘Best Places to Work’.
• Work that Truly Matters. You’re giving Canadians the opportunity for better retirement security, and organizations the chance to do more.

If you believe that Canadians deserve a future where a secure lifetime retirement income contributes to their financial and overall well-being, then CAAT could be the right fit for you. Start your journey with us today. Apply now.

Learn more about us by visiting www.caatpension.ca/careers

Diversity, Equity, Inclusion, and Belonging (DEIB):

DEIB at CAAT means we respect and value the broadest range of experiences, geographies, gender, ethnicities, backgrounds, and perspectives as key elements of our culture. Our vision is to provide an environment where employees can bring their best, professional, authentic, selves to work.

CAAT Pension Plan is an equal opportunity employer, and we will accommodate any needs under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Hiring processes will be modified to remove barriers to accommodate those with disabilities, if requested. Should any applicant require accommodation through the application processes, please contact us at hr@caatpension.ca or call Human Resources at 416-673-9000 for assistance.