Job Details

Description See what you can do with Prophix® Prophix is a fast-growing global leader in financial performance management. Ambitious finance teams use Prophix One™, our Financial Performance Platform, to improve the speed and accuracy of their decision-making with a harmonized user experience, stepping confidently into the next generation of finance.

Headquartered in Etobicoke, Ontario with offices in 16 cities, we work with a global network of partners across North America, South America, the UK, Europe, and Asia to serve thousands of finance leaders across nearly one hundred countries. Learn more about our offices here.

As a Product Adoption Consultant, you will play a key role in helping customers fully leverage Prophix post-implementation. Reporting to a Manager, Product Adoption within the Customer Success Team, you will work closely with internal and external stakeholders to guide customers through best practices, training, troubleshooting, and adoption strategies. Your goal will be to foster strong relationships, ensure sustained product use, and align Prophix with customers’ evolving business needs.

What You Will Do

• Client Onboarding & Implementation: Guide clients through the onboarding process, ensuring smooth setup, configuration, and integration of the product into their workflow or business operations.
• Product Training & Education: Conduct training sessions, webinars, and workshops to educate clients on product features, best practices, and how to maximize value. Develop training materials and resources to aid clients in self-service learning.
• Adoption Strategy Development: Work with clients to develop and execute adoption strategies that align with their business objectives. This may include client management, solution design for new business needs, performance testing, and solution testing.
• Proactive Engagement: Identify potential issues and proactively address them to ensure clients are utilizing the product effectively. Conduct regular check-ins and health checks to monitor product usage and resolve any challenges
• Cross-functional Collaboration: Work closely with sales, customer success, and product teams to ensure a seamless experience for the client and align the adoption process with broader business strategies.

What You Will Bring To succeed in this role, you will need a combination of experience, technology skills, personal qualities, and education.

Required Qualifications

• 3 years relevant experience
• Possess strong business and entrepreneurial skills
• Have superior communication and presentation skills
• Manage multiple clients or projects concurrently
• Confident working in a fast paced, customer focused environment with many competing priorities
• Proficiency with MS Office Suite
• Confidence and ability to interface professionally across all levels of the organization.
• Must be legally entitled to work in the country where the role is located. Must be able to travel to the United States, Canada and/or internationally, and have a valid passport.

Preferred Qualifications

• Post-secondary education in Computing, Business or Finance/Accounting
• Academic or practical knowledge of accounting and/or Financial concepts (i.e. planning, budgeting, forecasting, or consolidation)
• Software implementation experience
• Experience in Corporate Performance Management space
• Proven working knowledge of Microsoft SQL Server and Microsoft Window Server
• Experience with remote assistance technology considered an asset

Why join? A solid foundation - and a bright future Prophix has been a pioneer in finance technology for 35 years and counting. And to further our mission and vision, we’re proud to work with our investors, Hg Capital, to grow our business and expand our market share.

Community, culture, and purpose Phixers (the extraordinary team at Prophix) pursue excellence by creating wins for all, driving continuous innovation, and building purposeful solutions for our customers and partners.

We reward hard work, but we also know that life outside of work is vital. That’s why we provide highly competitive compensation, vacation, and benefits packages, and encourage you to get involved in our many charitable, sports, or knowledge clubs and seasonal celebrations.

Through our Corporate Social Responsibility (CSR) program, we aim to create a lasting impact on the global community with meaningful programs and initiatives. Participate in fundraising activities and get paid to volunteer for causes that matter to you. Our CSR committee also collaborates with local and international charities to donate $50,000 to deserving projects each quarter we meet our profit goals.

Learn more about us on our Careers Page Apply now! Prophix promotes a diverse, inclusive, and accessible workplace. If you feel like you are a great fit for this role, please apply. While we can’t guarantee an interview, we will consider the full breadth of your experience and background.

At Prophix, we are committed to creating a working environment that is barrier-free. Please advise our Recruitment team if you require reasonable accommodation during the interview and assessment process, and we will work with you to meet your needs.