SaaS Implementation Consultant (with Customer Success Focus)
Top Benefits
About the role
About Birdview PSA
Birdview PSA is a leading professional services automation platform that helps project-based organizations plan, manage, and deliver work more efficiently. Used by teams in over 70 countries, our all-in-one solution provides visibility into projects, resources, budgets, and time, helping companies make smarter decisions and drive growth.
The Gist
Are you a tech-savvy, people-first pro who loves guiding customers from “just signed up” to “can’t live without it”? Do you thrive in a collaborative team and get excited about making a real impact?
We’re looking for an Implementation Consultant to join our flock!
In this hybrid role, you’ll lead new client onboarding, deliver standout product training, and support long-term customer success. You’ll be a strategic partner to our clients and a key player on our team - working cross-functionally with Sales, Product, and Support to create seamless, high-value experiences from day one.
What You’ll Be Doing:
- Lead onboarding sessions + configure Birdview PSA to fit customer needs
- Train users, solve business puzzles, and ensure smooth go-lives
- Build long-term client relationships, drive adoption, and support renewals
- Collaborate with internal teams to advocate for customer needs
You’ll Thrive Here If You:
- Have 2+ years in onboarding, implementation at B2B SaaS company
- Communicate like a pro - especially in client-facing conversations
- Love working cross-functionally and juggling multiple projects with ease
- Are naturally curious, proactive, and energized by helping others succeed
Why You’ll Love Birdview:
✅ Remote-first & flexible
✅ Healthcare benefits
✅ A collaborative, supportive team that celebrates wins together
✅ Real opportunities to grow
Location: Remote
Department: Customer Success
Job Type: Full-Time, 12-month contract
Working Hours: 9:00 AM to 5:00 PM Eastern Time
Salary: CAD 60-70K plus performance bonuses
Sound like your kind of role? Let’s chat! Apply now or reach out directly - we’d love to connect.
#hiring #customerexperience #implementationconsultant #remotework #saascareers #birdviewpsa
About Birdview: Project and resource management software
Birdview is a comprehensive, full-cycle platform aiding organizations to plan, manage, and forecast resources, finances, and projects in one place. It offers total project visibility, enabling teams and clients to oversee their projects effectively, thus promoting growth and streamlined processes.
Designed to adapt to changing business needs, Birdview allows effective handling of numerous projects through flexible views, unified data access, and equitable workload distribution. It also supports precise financial control and budget planning.
Birdview presents two distinct products to suit varied client requirements: Birdview Project Management, and Birdview Professional Services. Each solution is loaded with advanced features for control over every project stage, including BI-powered dashboards and reports that enable data-driven decision-making, enhancing productivity, profitability, and efficiency.
SaaS Implementation Consultant (with Customer Success Focus)
Top Benefits
About the role
About Birdview PSA
Birdview PSA is a leading professional services automation platform that helps project-based organizations plan, manage, and deliver work more efficiently. Used by teams in over 70 countries, our all-in-one solution provides visibility into projects, resources, budgets, and time, helping companies make smarter decisions and drive growth.
The Gist
Are you a tech-savvy, people-first pro who loves guiding customers from “just signed up” to “can’t live without it”? Do you thrive in a collaborative team and get excited about making a real impact?
We’re looking for an Implementation Consultant to join our flock!
In this hybrid role, you’ll lead new client onboarding, deliver standout product training, and support long-term customer success. You’ll be a strategic partner to our clients and a key player on our team - working cross-functionally with Sales, Product, and Support to create seamless, high-value experiences from day one.
What You’ll Be Doing:
- Lead onboarding sessions + configure Birdview PSA to fit customer needs
- Train users, solve business puzzles, and ensure smooth go-lives
- Build long-term client relationships, drive adoption, and support renewals
- Collaborate with internal teams to advocate for customer needs
You’ll Thrive Here If You:
- Have 2+ years in onboarding, implementation at B2B SaaS company
- Communicate like a pro - especially in client-facing conversations
- Love working cross-functionally and juggling multiple projects with ease
- Are naturally curious, proactive, and energized by helping others succeed
Why You’ll Love Birdview:
✅ Remote-first & flexible
✅ Healthcare benefits
✅ A collaborative, supportive team that celebrates wins together
✅ Real opportunities to grow
Location: Remote
Department: Customer Success
Job Type: Full-Time, 12-month contract
Working Hours: 9:00 AM to 5:00 PM Eastern Time
Salary: CAD 60-70K plus performance bonuses
Sound like your kind of role? Let’s chat! Apply now or reach out directly - we’d love to connect.
#hiring #customerexperience #implementationconsultant #remotework #saascareers #birdviewpsa
About Birdview: Project and resource management software
Birdview is a comprehensive, full-cycle platform aiding organizations to plan, manage, and forecast resources, finances, and projects in one place. It offers total project visibility, enabling teams and clients to oversee their projects effectively, thus promoting growth and streamlined processes.
Designed to adapt to changing business needs, Birdview allows effective handling of numerous projects through flexible views, unified data access, and equitable workload distribution. It also supports precise financial control and budget planning.
Birdview presents two distinct products to suit varied client requirements: Birdview Project Management, and Birdview Professional Services. Each solution is loaded with advanced features for control over every project stage, including BI-powered dashboards and reports that enable data-driven decision-making, enhancing productivity, profitability, and efficiency.