Immediate need for a talented CCaaS Advisor – Expert Messaging & Strategy (Amazon Connect exp is important to have) . This is a Fulltime opportunity with long-term potential and is located in Canada (Remote) . Please review the job description below and contact me ASAP if you are interested.

Job ID:25-76994

Pay Range: $130000 - $140000/annum. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Act as a subject matter expert on CCaaS messaging channels
• Develop and present business cases and strategic roadmaps to key stakeholders.
• Translate business objectives into actionable contact center strategies.
• Provide advisory support on platform capabilities, vendor solutions, and integration best practices.

Key Requirements and Technology Experience:

• Skills- CcaaS, Amazon Connect.
• Proven experience in a CCaaS advisory, consulting, or solutioning role.
• Strong understanding of cloud contact center technologies and messaging platforms.
• Ability to build business cases with ROI models and strategic justifications.
• Excellent communication, presentation, and stakeholder management skills.
• Familiarity with platforms like Amazon Connect
• Background in customer experience (CX), digital transformation, or contact center operations.
• Knowledge of omnichannel strategy, customer journey design, and AI/chatbot integration.

Our client is a leading IT Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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