About the role
Role Overview:
The Director, Clinic Operations is a key strategic and operational leader responsible for driving operational excellence across Rejuvenation’s national clinic network. This individual serves as the vital link between our clinic teams and head office, helping to translate strategic vision into scalable workflows, technology implementations, and exceptional patient service models.
Reporting to the President, the Director will oversee clinic efficiency, new site operational readiness, and the adoption of key technologies including AI-powered tools and patient engagement platforms.
Key Responsibilities:
Clinic Operations Leadership
- Serve as the primary liaison between clinic managers and head office to ensure alignment of operational goals, service standards, and business performance metrics.
- Partner with clinic leadership to assess operational needs, address pain points, and implement improvements across scheduling, patient flow, and treatment delivery.
- Oversee the consistent execution of service delivery models across all locations, balancing clinical excellence with patient satisfaction and operational efficiency.
Workflow Optimization & Technology Integration
- Lead the identification, design, and rollout of optimized clinic workflows, SOPs, and process enhancements to drive scalability and reduce inefficiencies.
- Champion the adoption and implementation of advanced operational tools, including AI technologies such as TaliAI (clinical documentation) and Pomelo (patient communication & engagement).
- Collaborate with IT, HR, and Finance to ensure system integrations align with business and compliance requirements.
Strategic Alignment
- Act as a strategic liaison between the Leadership Team and clinic operations to ensure field realities are represented in corporate decision-making and initiatives.
- Drive accountability and change management by translating strategy into measurable action plans and KPIs at the clinic level.
- Analyze operational data and develop insights to inform resource allocation, clinic performance reviews, and organizational planning.
Clinic Launch & Expansion
- Oversee all operational components of clinic openings and acquisitions, including technology setup, staffing ramp-up, and workflow design.
- Ensure new clinics are operationally ready and aligned with Rejuvenation’s standards from day one.
- Support cross-functional teams (Medical, Marketing, HR, IT) in execution of pre-launch activities and go-live operations.
Role Qualifications:
- Post-secondary education in a business-focused program
- 7 – 10 years of proven experience in an Operational Leadership role, or similar
- Dermatology, medical or cosmetic office experience is an asset but not required
- Proficient in Microsoft Office (Excel, Word, Outlook, and PowerPoint)
- Strong relationship building skills
- Class 5 drivers’ licence
- Strong communication skills, both written and verbal
- Works well under pressure and with tight deadlines
- Team player
About Rejuvenation Medical Group
At Rejuvenation Medical Group our mission is to deliver comprehensive, ground-breaking skincare solutions to patients and clients in a safe, caring, state-of-the-art environment. Our facilities promote wellness, confidence and vitality through leadership in science and medicine.Originally founded in 1984 by Dr. Janis Campbell and Dr. Tom Woo, Rejuvenation has continued to provide diverse treatment protocols for various cosmetic skin and dermatologic disorders for all age groups.
Below are highlights of some of the services that Rejuvenation's amazing team is able to provide: • UV phototherapy - full body and hand & feet • Rapid Access - treatment of skin cancer, acne, psoriasis and eczema • Botox -cosmetic, treatment of migraines, and hyperhidrosis • Full compliment of medical and aesthetic lasers - including CO2 laser and pulsed-dye laser • Blue-light therapy, radio-frequency micro needling, and chemical peels - treatment of acne • Photodynamic therapy - treatment of actinic keratoses and acne • Platelet-rich plasma therapy - treatment of alopecia
About the role
Role Overview:
The Director, Clinic Operations is a key strategic and operational leader responsible for driving operational excellence across Rejuvenation’s national clinic network. This individual serves as the vital link between our clinic teams and head office, helping to translate strategic vision into scalable workflows, technology implementations, and exceptional patient service models.
Reporting to the President, the Director will oversee clinic efficiency, new site operational readiness, and the adoption of key technologies including AI-powered tools and patient engagement platforms.
Key Responsibilities:
Clinic Operations Leadership
- Serve as the primary liaison between clinic managers and head office to ensure alignment of operational goals, service standards, and business performance metrics.
- Partner with clinic leadership to assess operational needs, address pain points, and implement improvements across scheduling, patient flow, and treatment delivery.
- Oversee the consistent execution of service delivery models across all locations, balancing clinical excellence with patient satisfaction and operational efficiency.
Workflow Optimization & Technology Integration
- Lead the identification, design, and rollout of optimized clinic workflows, SOPs, and process enhancements to drive scalability and reduce inefficiencies.
- Champion the adoption and implementation of advanced operational tools, including AI technologies such as TaliAI (clinical documentation) and Pomelo (patient communication & engagement).
- Collaborate with IT, HR, and Finance to ensure system integrations align with business and compliance requirements.
Strategic Alignment
- Act as a strategic liaison between the Leadership Team and clinic operations to ensure field realities are represented in corporate decision-making and initiatives.
- Drive accountability and change management by translating strategy into measurable action plans and KPIs at the clinic level.
- Analyze operational data and develop insights to inform resource allocation, clinic performance reviews, and organizational planning.
Clinic Launch & Expansion
- Oversee all operational components of clinic openings and acquisitions, including technology setup, staffing ramp-up, and workflow design.
- Ensure new clinics are operationally ready and aligned with Rejuvenation’s standards from day one.
- Support cross-functional teams (Medical, Marketing, HR, IT) in execution of pre-launch activities and go-live operations.
Role Qualifications:
- Post-secondary education in a business-focused program
- 7 – 10 years of proven experience in an Operational Leadership role, or similar
- Dermatology, medical or cosmetic office experience is an asset but not required
- Proficient in Microsoft Office (Excel, Word, Outlook, and PowerPoint)
- Strong relationship building skills
- Class 5 drivers’ licence
- Strong communication skills, both written and verbal
- Works well under pressure and with tight deadlines
- Team player
About Rejuvenation Medical Group
At Rejuvenation Medical Group our mission is to deliver comprehensive, ground-breaking skincare solutions to patients and clients in a safe, caring, state-of-the-art environment. Our facilities promote wellness, confidence and vitality through leadership in science and medicine.Originally founded in 1984 by Dr. Janis Campbell and Dr. Tom Woo, Rejuvenation has continued to provide diverse treatment protocols for various cosmetic skin and dermatologic disorders for all age groups.
Below are highlights of some of the services that Rejuvenation's amazing team is able to provide: • UV phototherapy - full body and hand & feet • Rapid Access - treatment of skin cancer, acne, psoriasis and eczema • Botox -cosmetic, treatment of migraines, and hyperhidrosis • Full compliment of medical and aesthetic lasers - including CO2 laser and pulsed-dye laser • Blue-light therapy, radio-frequency micro needling, and chemical peels - treatment of acne • Photodynamic therapy - treatment of actinic keratoses and acne • Platelet-rich plasma therapy - treatment of alopecia