Field Service Engineer - GC/MS
Top Benefits
About the role
Job Description
As a Field Service Engineer, you will be responsible for supporting customers through on-site activities such as installation, implementation, maintenance and repair of company and multi-vendor chemical instrumentation products.
- Installs and optimizes hardware and software.
- Diagnoses and resolves product performance problems.
- Performs maintenance and repair services.
- Ensures customer satisfaction by advising customers on preventive maintenance Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business.
- Delivers (does not design) fully integrated solutions, which may include peripherals and applications.
- Serves as an internal resource on technical issues and manages product escalations. Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers.
Position is in the Edmonton area
Qualifications
- Post Secondary Degree within the science field – e.g. chemistry, analytical chemistry, biochemistry, biotechnology or similar or relevant work experience.
- 4+ years experience with GC, GCMS or in a similar position or experience as an end user.
- Experience in chemical laboratories in the hydrocarbon industry or gas-phase analysis industries.
- Experience with troubleshooting and problem-solving.
- Experience with Agilent solutions is desired but not essential.
- Verbal and written communication is clear, respectful and timely.
- You enjoy travelling and visiting customers.
Additional Details
This job has a full time weekly schedule. It includes the option to work remotely.The full-time equivalent pay range for this position is $78,560.00 - $122,750.00/yr CAD plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
Travel Required:
25% of the Time
Shift:
Day
Duration:
No End Date
Job Function:
Services & Support
About Agilent Technologies
Agilent customers are finding new ways to treat cancer, ensure food, water, air, and medicine quality and safety, discover new drug treatments, research infectious diseases, and create alternative energy solutions for a greener planet. From start to finish, we have them covered with our vast product solutions and services portfolio.
Around the world, Agilent’s people bring innovations, technologies, and services to the forefront of science. Our teams design and manufacture a wide array of advanced analytical, research, and diagnostic solutions and tools for use inside and outside laboratories.
Additionally, the unique expertise of Agilent’s CrossLab and technical teams provides valuable insight and support to our customers, helping them fully optimize their laboratories and resources to better focus on what's important: bringing great science to life.
In fiscal 2022, Agilent Technologies generated revenue of (US) $6.85 billion.
Field Service Engineer - GC/MS
Top Benefits
About the role
Job Description
As a Field Service Engineer, you will be responsible for supporting customers through on-site activities such as installation, implementation, maintenance and repair of company and multi-vendor chemical instrumentation products.
- Installs and optimizes hardware and software.
- Diagnoses and resolves product performance problems.
- Performs maintenance and repair services.
- Ensures customer satisfaction by advising customers on preventive maintenance Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business.
- Delivers (does not design) fully integrated solutions, which may include peripherals and applications.
- Serves as an internal resource on technical issues and manages product escalations. Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers.
Position is in the Edmonton area
Qualifications
- Post Secondary Degree within the science field – e.g. chemistry, analytical chemistry, biochemistry, biotechnology or similar or relevant work experience.
- 4+ years experience with GC, GCMS or in a similar position or experience as an end user.
- Experience in chemical laboratories in the hydrocarbon industry or gas-phase analysis industries.
- Experience with troubleshooting and problem-solving.
- Experience with Agilent solutions is desired but not essential.
- Verbal and written communication is clear, respectful and timely.
- You enjoy travelling and visiting customers.
Additional Details
This job has a full time weekly schedule. It includes the option to work remotely.The full-time equivalent pay range for this position is $78,560.00 - $122,750.00/yr CAD plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
Travel Required:
25% of the Time
Shift:
Day
Duration:
No End Date
Job Function:
Services & Support
About Agilent Technologies
Agilent customers are finding new ways to treat cancer, ensure food, water, air, and medicine quality and safety, discover new drug treatments, research infectious diseases, and create alternative energy solutions for a greener planet. From start to finish, we have them covered with our vast product solutions and services portfolio.
Around the world, Agilent’s people bring innovations, technologies, and services to the forefront of science. Our teams design and manufacture a wide array of advanced analytical, research, and diagnostic solutions and tools for use inside and outside laboratories.
Additionally, the unique expertise of Agilent’s CrossLab and technical teams provides valuable insight and support to our customers, helping them fully optimize their laboratories and resources to better focus on what's important: bringing great science to life.
In fiscal 2022, Agilent Technologies generated revenue of (US) $6.85 billion.