Ideal Roofing wishes to inform of our need to fill the following non-union position;

Position: Steel Service Centre Inside Sales Representative

An integral part of this position is the ability to continue Ideal Roofing’s long-established reputation for service excellence to our customers through these primary accountabilities.

• Handle customer quote requests and submit quotes within deadlines
• Answer product questions, calculate and provide quotations and research product information to close new sales and to meet customer order requirements
• Communicate any delays of problems with delivery and make suggestions for alternative options when necessary
• Resolve customer service problems and complaints
• Develop and maintain strong customer relationships
• Recommending materials and accessories; and
• Supporting our outside sales team

QUALIFICATIONS:

• Must be fluent in English and French (Written and Spoken)
• Excellent listening, oral and written communication skills
• Knowledge of Steel Service products an asset
• Skilled in planning, organization and goal setting
• Ability to control costs and effectively solve problems
• Ability to multi-task, remain focused, and positive and deliver results under pressure
• Bachelor’s degree in a business, engineering or related discipline
• Computer basics in windows, Excel, Word, Email and Internet
• Previous experience in customer service or sales an asset