About Deck

Deck is building the world’s Open Data infrastructure to unlock hard-to-reach information trapped in utility portals, PDFs, legacy systems, and more. Our automation-first platform retrieves, structures, and delivers this critical data for fast-growing teams in sustainability, real estate, and other operationally complex sectors. We move quickly, work smart, and care deeply about delivering real outcomes for our clients. Check this out , if you don't dislike it, keep reading. 

The Role

As an AI Ops Assistant (AOA)

, you’ll play a crucial role in making sure our automation systems never let clients down. You’ll work at the edge of what the tech can currently do—bridging gaps, validating data, escalating bugs, and ensuring no client ever hears, “the tech is not ready.”

This is a role for someone who thrives on autonomy, takes initiative without waiting to be told, and wants to be part of a gritty, high-performance crew that gets things done. You’ll be directly supporting our data reliability, our clients’ trust, and our team’s ability to scale.

What You’ll Do

• Ensure Client Success

  Step in when automation hits a blocker, ensure timely, accurate delivery of utility billing data that our clients rely on.

• Bridge Automation Gaps

  Verify, escalate, and resolve issues where automated systems fall short. Spot patterns and help improve long-term system performance.

• Execute Daily Ops

  Triage tasks from our internal dashboards and Slack workflows. Upload verified data, track status updates, and resolve connection issues quickly and cleanly.

• Communicate & Escalate Smartly

  Use judgment to flag bugs, update teammates, and drive resolution without friction. Stay clear, concise, and focused.

• Work Cross-Functionally

  Partner with support, engineering, and product when needed. Your work touches nearly every function at Deck.

This Role is For You If…

• You own your work

  and don’t wait for permission to act

• You’re a self-starter

  who can learn fast and adapt quickly

• You thrive in ambiguity and don’t need micromanagement

• You bring positive energy

  and a team-first mindset

• You care deeply about doing it right

  , not just getting it done

What Success Looks Like

• Fast, clean execution with minimal hand-holding
• High throughput of resolved data tasks with low error rates
• Clear, structured communication and updates
• Proactive identification of patterns, issues, or fixes
• Consistent reliability that the team and clients can count on

Must-Haves

• Strong initiative and sense of ownership
• High attention to detail and operational rigor
• Excellent written communication
• Solid tech skills—comfortable navigating web portals and tooling
• Enthusiasm to learn, solve, and improve

Nice-to-Haves

• Experience in QA, support, or operations
• Familiarity with automation systems
• Previous work in high-speed, outcome-driven environments

Compensation & Schedule

• $25/hour

• MUST:

  night, late-night, and weekend availability

• Mix of remote work

  and occasional in-office presence

  at our Montreal HQ (Peel Street)