Job Information

Job Requisition ID: 72641
Ministry: Service Alberta and Red Tape Reduction
Location: Calgary or Edmonton
Full or Part-Time: Full Time
Hours of Work: 36.25 hours per week
Permanent/Temporary: Permanent
Scope: Open Competition
Closing Date: July 07, 2025
Classification: Manager Zone 2 (M41Z2)
Salary: $3,339.00 to $ 4,493.32 bi-weekly ($87,145 - $117,275 /year)

Service Alberta and Red Tape Reduction is the government’s solution provider and supports the significant events in Albertans’ lives, like having a child, getting married, mourning the loss of a loved one, getting a driver’s license, or buying a home.

Our ministry is responsible for protecting consumers in an increasingly complex economic environment; overseeing registry activities, like vehicle, business and land registrations; and cutting red tape by one-third to reduce costs, speed up approvals, and make life easier for hard-working Albertans and businesses.

Role Responsibilities

Do you have a background working with administrative tribunals and want to put your knowledge and experience to great use? Service Alberta and Red Tape Reduction’s Tenancy Dispute Officer is for you!

As an integral part of the Residential Tenancy Dispute Resolution Service (RTDRS), Tenancy Dispute Officers report to a Tenancy Dispute Officer Team Lead and adjudicate conflicts arising between landlords and tenants under the Residential Tenancies Act (RTA), the Mobile Home Sites Tenancy Act (MHSTA), and related regulations. The RTDRS offers residential landlords and tenants an alternative to the court system for resolving RTA and MHSTA disputes.

As the Tenancy Dispute Officer, you will arrange and conduct impartial hearings to obtain information and evidence relating to applications for remedies under the RTA or MHSTA. You will evaluate and analyze evidence and applicable laws, regulations, policy and precedent decisions to determine conclusions. You will inform parties on the nature of the proceedings to ensure there is a clear understanding of the process; question witnesses to obtain information; rule on exceptions and admissibility of evidence; obtain additional information to clarify evidence; provide parties with oral or written decisions; and assess costs (if any) as are appropriate to the circumstances.

In your roll as the Tenancy Dispute Officer, you will make use of a wide range of advanced skills in judgement and decision-making, including your ability to assess the strengths and weaknesses of the evidence presented; to choose the appropriate remedy; to communicate effectively with the parties including superior active listening, speaking and writing skills; to interpret and apply applicable legislation and regulations;; to use Office365 and related computer programs; and to operate within an online case management system. You will be working independently with minimal direct supervision. Established “Rules of Practice and Procedure” and “Code of Conduct for Tenancy Dispute Officers” define the operating guidelines for hearings and file handling. You may be required to act as Team Lead on occasion.

Tenancy Dispute Officers conduct 5-10 hearings of disputes, daily. You are comfortable with a fast-paced environment and an often-heavy workload.

Please

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

Systems Thinking: you will consider how work completed can impact a variety of other groups/projects inside and outside the Alberta Public Service.

Creative Problem Solving: you will assess options and implications in new ways to achieve outcomes and solutions.

Agility: you will need to provide results in a complex, diverse and changing environment.

Drive for Results: you will work with your team to set goals and priorities and to deliver outcomes that are consistent with the direction of the department.

**Build Collaborative Environments:**you will liaise between business units, client ministries and contracted services ensuring business goals and client requirements are fulfilled.

Develop Self and Others: you will drive by example a team culture that is focused on continuous learning and growth and encourage self-development through experience sharing.

This link will assist you with understanding competencies:

Qualifications

Minimum Requirements:

University degree in a related field (Public Administration, Business, Commerce, or Law) or equivalencies

• Minimum of 4 years experience on an administrative tribunal or in an adjudicative capacity

• Experience with or knowledge of Alberta’s residential tenancy legislation and other provincial and federal statutes that may impact the hearing process (Charter of Rights and Freedoms, Provincial Offences Procedures Act, Alberta’s Minimum Housing and Health Standards, and the Civil Enforcement Act.)

• Eligible to meet the requirements to become a Commissioner of Oaths

Assets:

• Formal training/certification in decision-making, conflict resolution process such as arbitration, mediation, and conciliation along with practical experience demonstrating these skills.

• Experience with or knowledge of administrative law and the operation and functioning of administrative tribunals in Alberta and/or other jurisdictions.

• Experience with or knowledge of basic legal terminology.

Equivalencies:

One year of education for one year of related experience or one year of related experience for one year of education.
Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.
Refer to

Notes

More than one full-time, permanent position located in Calgary or Edmonton may be filled from this competition and may also be used to fill future vacancies.

If a security screening is required;

• Final candidates will be required to undergo a security screening.
• (Optional: Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.)

If temporary assignments or under-fills will be considered;

• Northern Allowance.

• Shift work.

• Travel; etc.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what the GoA have to offer to prospective employees.

• Working for the Alberta Public Service -
• Public Service Pension Plan (PSPP) -
• Management Employees Pension Plan (MEPP) -
• Alberta Public Service Benefit Information -
• Professional learning and development -
• Research Alberta Public Service Careers tool –
• Positive workplace culture and work-life balance.
• Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreement.
• Leadership and mentorship programs.

How To Apply
Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.

It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.

Closing Statement
This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements.

If you require any further information on this job posting or require accommodations during the recruitment process, please contact Cynthia Masemola at Cynthia.masemola@gov.ab.ca