Bilingual Customer Service Agent (Care Coordinator)
Top Benefits
About the role
At Air Liquide Home Healthcare Canada, we believe in patient-centered care and innovation. We’re on a mission to help transform healthcare for the better. From advancing and digitizing our tools, products, and systems, to forging meaningful relationships with our patients.
Air Liquide Home Healthcare Canada is a leading provider of sleep apnea tests, treatments, and home oxygen services. We partner closely with the healthcare community to deliver an exceptional patient experience that supports health, wellness, and collaborative medicine.
Ready to be part of this global family of companies making a difference in the quality of life for patients around the world?
How will you CONTRIBUTE and GROW? Air Liquide Home Healthcare Canada is currently recruiting a highly energetic and motivated Bilingual Customer Service Agent (Care Coordinator) for our Moncton location. The Customer Service Agent provides customer support by answering incoming calls and placing outbound calls pertaining to Sleep Apnea treatments, Oxygen and other respiratory services. As necessary, contacting referral sources and customers to obtain further information to update and complete the electronic patient file.
- Answering large volume of calls in a timely manner
- Identify customer needs, clarify information, research issues and provide resolutions
- Creates and updates customer electronic files for Customer Management and scheduling systems
- Maintains integrity of client file information by electronically documenting both written and verbal correspondence
- Build and maintain professional relationships with clients, referral sources, hospitals, funding agencies and internal customers
- Responds to Sleep health and Oxygen customer service inquiries providing appropriate solutions
- Handling customer complaints; receiving and reporting incidents in the electronic systems
- Troubleshooting Sleep Apnea and Oxygen equipment malfunction calls and where necessary escalate calls to designate
- Conduct outbound calls as required to complete or update client files
- Performs other Customer Service related activities as required
__________________
Are you a MATCH?
Here’s what you will need
- High School Diploma - background or experience in Customer Service/Medical Office
- Google Docs, Sheets, Gmail applications and Microsoft applications
- Keyboarding Skills (+45 wpm)
- Strong experience with data management
- Marketing and Sales skills are an asset
- Bilingual is an asset
Here’s why you should join
- Competitive total rewards: Salary, bonus, flex benefits & pension plan
- Growth opportunities: Upward mobility, career progression, and tuition reimbursement
- Work/life integration: From standard hours to personal time off, we encourage life outside of work
- Inclusive workplace: Bring your whole self to work as you learn and grow
- Meaningful work: Do work that matters
- Awesome team: Teamwork and connection power our business
- Global collaboration: Collaborate near and far by being part of a global leader
- Culture of safety: We weave safety and wellness into all that we do
Additional Information
Air Liquide Healthcare provides equal opportunities for all applicants and is committed to fostering an inclusive and accessible environment. Accommodations are available on request for candidates taking part in all aspects of the selection process. We thank all applicants for their interest; however only those candidates selected for an interview will be contacted. Our Differences make our Performance At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
About Air Liquide
Air Liquide is a world leader in gases, technologies and services for industry and healthcare. Present in 72 countries with 67,800 employees, the Group serves more than 4 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the Group’s activities since its creation in 1902.
Taking action today while preparing the future is at the heart of Air Liquide’s strategy. With ADVANCE, its strategic plan for 2025, Air Liquide is targeting a global performance, combining financial and extra-financial dimensions. Positioned on new markets, the Group benefits from major assets such as its business model combining resilience and strength, its ability to innovate and its technological expertise. The Group develops solutions contributing to climate and the energy transition—particularly with hydrogen—and takes action to progress in areas of healthcare, digital and high technologies.
Air Liquide’s revenue amounted to more than 27.5 billion euros in 2023. Air Liquide is listed on the Euronext Paris stock exchange (compartment A) and belongs to the CAC 40, CAC 40 ESG, EURO STOXX 50, FTSE4Good and DJSI Europe indexes.
Bilingual Customer Service Agent (Care Coordinator)
Top Benefits
About the role
At Air Liquide Home Healthcare Canada, we believe in patient-centered care and innovation. We’re on a mission to help transform healthcare for the better. From advancing and digitizing our tools, products, and systems, to forging meaningful relationships with our patients.
Air Liquide Home Healthcare Canada is a leading provider of sleep apnea tests, treatments, and home oxygen services. We partner closely with the healthcare community to deliver an exceptional patient experience that supports health, wellness, and collaborative medicine.
Ready to be part of this global family of companies making a difference in the quality of life for patients around the world?
How will you CONTRIBUTE and GROW? Air Liquide Home Healthcare Canada is currently recruiting a highly energetic and motivated Bilingual Customer Service Agent (Care Coordinator) for our Moncton location. The Customer Service Agent provides customer support by answering incoming calls and placing outbound calls pertaining to Sleep Apnea treatments, Oxygen and other respiratory services. As necessary, contacting referral sources and customers to obtain further information to update and complete the electronic patient file.
- Answering large volume of calls in a timely manner
- Identify customer needs, clarify information, research issues and provide resolutions
- Creates and updates customer electronic files for Customer Management and scheduling systems
- Maintains integrity of client file information by electronically documenting both written and verbal correspondence
- Build and maintain professional relationships with clients, referral sources, hospitals, funding agencies and internal customers
- Responds to Sleep health and Oxygen customer service inquiries providing appropriate solutions
- Handling customer complaints; receiving and reporting incidents in the electronic systems
- Troubleshooting Sleep Apnea and Oxygen equipment malfunction calls and where necessary escalate calls to designate
- Conduct outbound calls as required to complete or update client files
- Performs other Customer Service related activities as required
__________________
Are you a MATCH?
Here’s what you will need
- High School Diploma - background or experience in Customer Service/Medical Office
- Google Docs, Sheets, Gmail applications and Microsoft applications
- Keyboarding Skills (+45 wpm)
- Strong experience with data management
- Marketing and Sales skills are an asset
- Bilingual is an asset
Here’s why you should join
- Competitive total rewards: Salary, bonus, flex benefits & pension plan
- Growth opportunities: Upward mobility, career progression, and tuition reimbursement
- Work/life integration: From standard hours to personal time off, we encourage life outside of work
- Inclusive workplace: Bring your whole self to work as you learn and grow
- Meaningful work: Do work that matters
- Awesome team: Teamwork and connection power our business
- Global collaboration: Collaborate near and far by being part of a global leader
- Culture of safety: We weave safety and wellness into all that we do
Additional Information
Air Liquide Healthcare provides equal opportunities for all applicants and is committed to fostering an inclusive and accessible environment. Accommodations are available on request for candidates taking part in all aspects of the selection process. We thank all applicants for their interest; however only those candidates selected for an interview will be contacted. Our Differences make our Performance At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
About Air Liquide
Air Liquide is a world leader in gases, technologies and services for industry and healthcare. Present in 72 countries with 67,800 employees, the Group serves more than 4 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the Group’s activities since its creation in 1902.
Taking action today while preparing the future is at the heart of Air Liquide’s strategy. With ADVANCE, its strategic plan for 2025, Air Liquide is targeting a global performance, combining financial and extra-financial dimensions. Positioned on new markets, the Group benefits from major assets such as its business model combining resilience and strength, its ability to innovate and its technological expertise. The Group develops solutions contributing to climate and the energy transition—particularly with hydrogen—and takes action to progress in areas of healthcare, digital and high technologies.
Air Liquide’s revenue amounted to more than 27.5 billion euros in 2023. Air Liquide is listed on the Euronext Paris stock exchange (compartment A) and belongs to the CAC 40, CAC 40 ESG, EURO STOXX 50, FTSE4Good and DJSI Europe indexes.